Tysew Reviews 470

Absolutely fantastic company ordered machine late Tuesday was with us next day superb machine and staff was kind friendly and helpful 5 star rating would recommended this company to anyone looking to purchase a machine or accessories

Excellent customer service! Cannot fault Tysew they were so efficient and accommodating.

Plus the machine is excellent!

Great customer service, quick delivery and I’m very happy with my Janome air thread Overlocker I got from Tysew. Recommend.

Made to feel very welcome. Good family run business to meet the needs of industrial professionals and domestic beginners. Customer loyalty with discount on purchases after purchasing a machine. Hopefully many more good experiences to come. Keep up the good work!

Great service and products arrive in perfect working condition. Highly recommended

Very fast delivery. Amazing service. I would give 100 stars. Thank you.

I bought my son a juki sewing machine and table from tysew, as he in fashion university in London, he does a lot of work in his accommodation, and this juki is great, and the after care what tysew is very good,any problems my son has tysew do a video call to one of their technicians, and rajj the sales lady is great, I am very pleased with tysew, Mr John Phillips

Very helpful, knowledgeable and polite, (Jalpa) and delivery was very fast. And a great product.

after buying a cylinder arm machine I have had the best customer service from Tysew. Raj is friendly ready to help with anything you are unsure of or need help with. Its a massive confidence in the company when they deliver such aftercare. I am extremely happy with my machine and the service Tysew have provided and I feel sure they will continue to help me if i ever need it .a big thank you from me

Just to say a very BIG THANK YOU! to Tysew for their speedy solution to the problem we had. My wife and I appreciated their very fast action in this matter - the resolution came a day early! Technical and Sales Staff were friendly and accommodating and provided a solution to our problem on the spot.
Many thanks for their help and excellent customer service!

I think one important measure of customer service is how a company resolves challenges. I hadn't heard of Tysew when I went searching for a sewing machine for my wife. I stumbled across them in a Google search and was persuaded by the price point to try the company out. When my wife opened the sewing machine on Christmas day, it fell short of our expectations. I called Tysew once they'd reopened after Christmas and spoke with Alex. The manner in which he dealt with our complaint was textbook. He was calm, empathetic and accommodating. He took the feedback onboard and even edited something in the product description on the website following our feedback. While on the phone, Alex arranged for the item to be collected by a courier the same day. He also provided some useful advice on which machines to choose. It reminded me that when you're shopping online you miss out on useful interactions like this. With Alex's help, I chose a new sewing machine and Alex arranged free next-day delivery. It arrived over breakfast. So, in less than 24 hours and as a result of a 10-minute phone call the matter was resolved, one item was collected and another was delivered. And my wife is delighted with the new sewing machine. I can't speak highly enough of the service we received.

This is one of the best companies l have delt with for price, efficiency , friendliness and found Jalpa and Raj excellent in helping me deal with a problem from DPD on delivering my machine , l cannot thank them enough for their help l would recommend this company to everyone as it was a pleasure to deal with them

tysew is a reliable place to buy sewing machine. I bought brother vr embroidery machine. Excellent customer service, always ready to support. I also received free training on how to use the machine which was really helpful.
Thank you for everything

This company is fabulous, nothing is ever too much trouble and everyone from the engineers to the staff on the end of the phone to the boss are all wonderful to deal with, I will never go anywhere else now not only for machines but also for advice and sewing sundries for my business, support them if you can they are a very special company thank you as always Lara

Don't order if you live outside England ie Scotland you have no chance of help with machines expect by video for you to fix any issues returns is also a total nitemare delivery is even worse they dump it outside your door on the street if your on your own
Your ffkd
Igot2 faulty machines no 3 one was stolen cos they delivered it at 5.30 pm when I had no help then charged me for a replacement
Bought in July 7 still waiting on them picking up machines
They ignore emails
They also have no one outside England to do repairs if anything goes wrong waste of time money and energy
Wish i had avoided this company

Wow! Just want to give a big thank you to Jalpa for her help and fantastic customer service! Ordered a JackA4E machine 1.30pm on Tuesday and it arrived Wednesday 10.45am. I live in Carlisle so was a bonus when I got knock on door so quick! Machine packed very well and fully assembled and ready to go! Delivery driver was great too!
Thanks to everyone at Tysew. Would definitely recommend you to anyone! You’ve made my day!

Amazing service. I ordered the machine at 10pm and it was delivered midday the next day. The driver was really helpful and the machine was all set up ready to use. I am really pleased with it

Great, really fast delivery. Very helpful and knowledgeable customer service too. Would definitely recommend.

I visited the warehouse to look for an industrial machine. All the staff were attentive and helpful, but Robbie went the extra mile in listening carefully to my needs, showing me several machines which met these [and explaining which did not and which did at the cheapest price], pointing out the pros and cons of each in detail, and encouraging me to try them out for myself in the warehouse. He even fetched some extra thick material to let me check that the machines could easily cope with this. When I chose one machine – a Jake – he showed me how to set the machine up, suggesting that I also videoed him setting it up, something I found really valuable when I returned home. The staff kindly loaded the machine and desk into my car for me. I have found that the machine is excellent and does exactly what I needed it to do and was very good value for money, and I was extremely happy with the customer service/sales, particularly from Robbie., who enabled me to purchase the perfect machine for my needs. I can recommend this firm without hesitation. Thank you so much. Annalise Pam, Caddington, Luton.