Tysew Reviews 468

I had a mixed experience with Tysew. Although their staff were knowledgeable and helpful, I encountered issues with my order, which caused some inconvenience. While interactions were polite and solutions were offered promptly, the overall process wasn't seamless. Delivery was quicker than expected, which was a plus, but there’s room for improvement.

This was a lovely experience. All the staff are super friendly and chatty. Raj was the woman whom I spoke to on the phone and was especially welcoming. She even gave me a few freebies with my purchase of my tysew TY-3600C-1.

Firstly - I would like to say a big thank you to Raj for being an absolute pleasure. I drove over an hour to visit the store - and I was anxious and stressed about my purchase. Raj comforted me and made sure I had the support I needed. She really makes the customer feel they want to look after you and that really helps.

I recommend everyone to go to the store as they have many machines on display and materials/supplies to purchase.

Thank you Raj for really making me feel welcome and I will be sure to recommend your services at Tysew in the future.

thanks all

Great service from Raj. Demonstrated a Brother VR Freemotion Embroidery Sewing Machine to me to ensure it was suitable for my needs. Being delivered to my home and set up ready to use this weekend. Kindly added me some thread and stabilising fabric to get me going. Can't wait to use it!

Had a fantastic experience with Svet who showed me a tysew walking foot machine. Very clean explanation and patient manner.

⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding service!

Visited Tysew to test a machine, and the experience was flawless. The team was incredibly polite, knowledgeable, and patient—explaining everything in detail, answering all my questions, and even offering valuable suggestions tailored to my needs. They took care of everything, including organizing delivery, making the whole process seamless. Exceptional customer service and expertise—highly recommend!

Gurpreet was an exceptional salesman and showed me how the machines worked. Thanks.

Oh my word, exceptional service from this company! Called me to follow up and provide me regular updates and even shipped my items overnight as soon as they were in stock!!! Thrilled and will be back…

Great variety of sewing machines, from compact domestic to industrial.
In early October 2024, I visited the shop and was able to get demonstrations on the items I wanted and obtained a good deal with convenient home delivery arranged. Many thanks to Paul and 'sweat' for their time and assistance. The machines are operating well and their customer service WhatsApp made it very easy to troubleshoot any issue.
Competitive pricing on threads and accessories. It is a good place to check out, try out and compare machines.

Amazing people! fast and helpful! Would recommend to my friends and family in the future.

Spoke to some delightful people - The product, a Janome Overlocker, was delivered so swiftly as to be impressive, we're in Devon off the beaten track !! -
TYSEW will be our first place to call for future purchases. Many Thanks

I ordered an industrial machine from Tysew and to say I am impressed is an understatement. I phoned up to get advice on buying my machine. I ordered online and received a call to say my machine would be delivered on the following Friday but then they were able to deliver on the Thursday, the day before. The person I spoke to on the phone said that the machine would come 'ready to sew'. It was delivered by a lovely, helpful man who put the machine where I wanted it, I had a few problems threading the machine (my fault) and emailed for help which I received very quickly with photos. Fantastic experience, great service, happy and helpful people to deal with. Buy from them with confidence. I will have no hesitation buying from them in the future

Bought sewing machine ( Singer heavy duty 5523 ) on 10/10/24 delivery as been extremely quickly on the next day upon receiving machine I was not able to have the benefits of using machines because could not get the bobbing threads comes up thread keep getting caught or tangle in bobbing casing a total wast of my time . I have to wait on Monday 14/10/24 to speak with customer service because they don’t work on weekends costing my times and money waste's on projects I was hoping to undertake. I spent 2 days trying to sort this issues out I was not able to I have to have the machine return. Yet I still wait to be refunded for the inconvenience have experienced I would have thought I will be refunded the day the machine as been delivered back to the owner yet I still wait to be refunded my money

Update 20/10/24 !
Today am yet to receive a refund approximately 8 days now after the machine as been delivered upon returning
Customer Service as acknowledged it as been collect

Excellent customer service. Very helpful and knowledgeable both on the phone and in person.

Amazing knowledge and great customer service :) Purchased a Jack sewing machine in person and all the staff at Tysew were very helpful, patient and knowledgeable- very happy! I somehow ended up with two of the same sewing foot but Raj has been very quick and helpful to resolve this and send me out a new one straight away. Thank you!

Brilliant service had a problem with order and was sorted by the following morning polite and helpful young lady I haven’t unpacked or setup yet but not worried as I feel confident that if I should experience any problems they felt with. WELL DONE TEAM great experience buying from you Thankyou

I had a bit of trouble with my order online (website related) so I gave it 24 hrs incase it was a system catch up thing, it wasn't, my order didn't process properly, so I called tysew, I got through to a human, quite quickly, and they where very polite and helpful and informed about what had happened. They told me to expect my order at the end of the week, but to my surprise, my new sewing machine arrived today on a pallet, which delighted me even more. The machine it's self, very easy to set up, good instructions, and works like a dream. I would highly recommend and I'll deffo be a returning customer. Thank you tysew

I was looking for an industrial sewing machine, and I considered used ones sold by individuals, but I ended up buying from Tysew.
I‘m very satisfied.
everyone is so friendly and the delivery was so fast.
Thank you.

Good customer service
Very freindly and punctual business to deal with, 5 stars to the moon.

Very nice delivery driver