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Speedy delivery, love our comfortable U-masks & worn them wherever it’s crowded indoors & outside-especially in the light of rapidly rising CoVid numbers in UK. Feel far less anxious . Would buy more... See more
Company replied
When my wife and I started taking Hyper-U, we felt dramatic improvements in metabolism and other activities of daily living. Thank you! Now after over a year of continuous taking it, I feel like that... See more
Company replied
Not only is this mask the most comfortable one that I own but the advanced tech behind the filter itself gives me a sense of confidence in public settings. Communication with the company is way above... See more
Company replied
Company details
Written by the company
U-Earth Store is a hyper health store designed to help people unlock their full mental and physical potential using a suite of biotech products that are powered by nature.
Contact info
London, United Kingdom
- support@u-earth.store
- u-earth.store
3.7
Average
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I really love my U-Masks but the shipping costs are killing me
I really love my U-Masks and I have a variety of them which I've used almost since they came out. My problem is that I wanted to buy 3 more refills because the others are getting on. All good till I found that the shipping costs to Australia more than doubled the price of the refills. Can U-Mask establish a distributor in Australia to reduce the shipping costs per person?
November 7, 2023
Unprompted review
Reply from U-Earth Store
Hello Matt,
Thank you for sharing your feedback, and we're thrilled to hear that you love your U-Masks! We understand your concern about shipping costs to Australia and appreciate your suggestion.
We'll forward it to our product development and distribution teams for consideration.
If you have any more thoughts or suggestions, please don't hesitate to reach out.
Thank you for your continued support of U-Mask!
Best regards,
U-Team
Very good service
My shipment was sent back due to delivery problems. U-Earth sent it back immediately but now with DHL express (Thank you Alessia!) and it arrived within two days. Awesome service!
October 23, 2023
Reply from U-Earth Store
Hello Aria,
Thank you so much for your kind feedback!
Have a nice day,
U-Team
Very comfortable masks
Very comfortable masks. Like the fact they are reusable. Like the colours too.
August 27, 2023
Reply from U-Earth Store
Hello James,
Thank you for your kind feedback!
Have a very nice day,
U-Team
Fast delivery and efficient customer service
Everything went just fine with the delivery. Nice and efficient customer service.
September 18, 2023
Reply from U-Earth Store
Hello Flavia,
Thank you for your kind feedback!
Have a nice day,
U-Team
I am still waiting for my delivery a…
I am still waiting for my delivery a week after ordering it
September 3, 2023
Reply from U-Earth Store
Hello Jeff,
We apologize for the delay in your delivery, and we appreciate your patience. We want to inform you that our customer care team has already processed your request, and your parcel is on its way. You can expect the delivery to take place this Friday.
If you have any further questions or need any additional assistance, please don't hesitate to reach out to our customer support team. We're here to ensure that you receive your order as smoothly as possible and are satisfied with your shopping experience.
Thank you for choosing our service, and we hope you enjoy your purchase once it arrives.
U-Team
The website was easy to navigate…
The website was easy to navigate to purchase what I was looking for.
August 12, 2023
Reply from U-Earth Store
Hello Cheryl,
Thank you so much for sharing your feedback!
Have a very nice day,
U-Team
Good product but slow delivery.
June 7, 2023
Reply from U-Earth Store
Hello Gerard,
Thank you for your feedback.
We're sorry to read that the delivery of your order was too slow. Please note that you have different shipping options at check-out, from the slowest and cheapest one, to the fastest and most expensive. Should you need any kind of support on that, please do not hesitate to reach out writing to support@u-earth.store
Wish you a very nice day!
U-Team
Does not honor their word
The company provided false information about shipping, stating that it would arrive between 5 to 7 days. What they really meant was 10 working days. The product did not arrive within that time frame and has still yet to arrive. For something so costly and so small, there is no reason for this to take this long to arrive. When pressed for a reason, they blamed the shipping company and said to go to them. This lack of responsibility is typical of high end companies and, as a result, makes me no longer interested in buying their products.
March 19, 2023
Reply from U-Earth Store
Hello Brian,
First of all, we'd like to thank you for being our customer.
We are deeply sorry for the delay in your shipment, sometimes shippings outside the EU can take longer than expected due to different factors, also depending on the shipping method chosen at the time of purchase.
We know that our customer care team is already taking care of your request and provided you with a tracking number, so, for any further doubts or questions, feel free to reach them anytime.
We really hope your parcel will be delivered soon, and wish you a lovely day.
Keep safe,
U-Team
Super light weight and comfortable to…
Super light weight and comfortable to wear.
Plus it looks like you’re part of F1 ;)
Love this mask!
March 18, 2023
Reply from U-Earth Store
Hello Max,
Many thanks for your kind feedback, we're glad to hear that you are enjoying your U-Mask :)
Have a lovely day and keep safe!
Kindly,
U-Team
Reply from U-Earth Store
Hi Kitty,
Many thanks for your kind review, we are so glad to know that you are enjoying your U-Mask :)
Have a lovely day & keep safe,
U-Team
Great face covering but not cheap
Great product but the price is not cheap. But the masks are fantastic and keep you safe during these time's of COVID
February 3, 2023
Reply from U-Earth Store
Helo Steven,
Many thanks for your kind review, we are happy to hear that you chose U-Mask in order to protect you during the pandemic.
Thanking you again for your feedback, we wish you a lovely day!
Keep safe,
U-Team
Reply from U-Earth Store
Hi Matthias,
Thank you so much for sharing your feedback with us, we are glad to hear that you had a smooth purchasing experience on our online store.
Have a lovely day & keep safe,
U-Team
Effective and Comfortable
I have been using these masks since the beginning of the pandemic, and I have not had COVID. This product is Expensive but effective and very much kinder to my face than others.
January 10, 2023
Reply from U-Earth Store
Hello Narrelle,
Many thanks for your kind feedback, we are glad to hear that you are enjoying your U-Mask :)
Thank you again for choosing us, we wish you a lovely day!
Stay safe,
U-Team
An Evri nightmare
Delivery of my filters took over 2 weeks. If you are going to charge your customers £4 for delivery then you should ensure you use a reliable delivery service that warrants that price point for the customer. Evri not only provides the worst delivery service, they cannot be contacted by people chasing their packages, and that reflects badly on your business. I can easily find another mask supplier and avoid all this hassle.
December 14, 2022
Reply from U-Earth Store
Hello Rosie,
Thank you for your feedback.
We are so sorry to hear that your shipment was delayed, the delay was due to the very busy time of the year, and the great number of orders we are currently dealing with.
Again, we apologise for the inconvenience caused and hope you are enjoying your products.
We wish you a happy new year!
Keep safe,
U-Team
Best 'non-surgical' mask on the market!
Perfect fit, looks great, and gives 'two-way' protection.
December 15, 2022
Reply from U-Earth Store
Hello Gary,
Thank you for your kind feedback!
Have a very nice day,
U-Team
Hyper-U Supplement
I received a 2 week trial of Hyper-U and began taking them. Within the first few days I noticed I had much more energy and clarity of thought. I woke up earlier and was immediately awake, not fighting through a sleepy daze for a couple of hours. I have continued taking them daily, and like them so much I have a monthly subscription now. I have stopped other supplements to enable me to buy Hyper-U, they are expensive but worth it for the benefits to my health.
December 15, 2022
Unprompted review
Reply from U-Earth Store
Hello Penny,
Thank you so much for sharing your experience with us, we are so glad to hear that you are enjoying Hyper-U.
Keep safe,
U-Team
Still haven’t received the mask !!!
December 14, 2022
Reply from U-Earth Store
Hello Mary,
We apologise for the delay in your shipment, it is probably due to the great number of orders received during Black Friday.
We invite you to contact our customer care team so that they can take care of this issue for you: support@u-earth.store
Kind regards,
U-Team
Still not received my order!
Still not received my order over a week after Evri have collected it!
December 13, 2022
Reply from U-Earth Store
Hello Julie,
We are deeply sorry for the delay in your shipment, and we know that our customer care team is already taking care of this issue for you.
We really hope that your parcel will be delivered soon, and, once again, we apologise for the inconvenience.
Keep safe,
U-Team
I love these masks- they are the only…
I love these masks- they are the only ones I can stand to wear for a long time. Great colours too.
November 29, 2022
Reply from U-Earth Store
Hello Mitch,
Many thanks for your feedback, we're glad to hear that you are enjoying your U-Mask.
We wish you a lovely day!
Keep safe,
U-Team
Terrible customer service and couriers
Still haven't received my product 8 days after ordering the problem being the courier company that U-Earth use.....
Hermes / Evri the cheapest and nastiest bunch of incompetents going. My delivery has been on hold for 4 days, I think that's technical jargon for lost. Needless to say I've cancelled my order but cannot be refunded until I return the product that I haven't received. I'll never use U-Earth again.
November 12, 2022
Reply from U-Earth Store
Hello David,
We're sorry to hear that! Unfortunately, in some rare instances the package could arrive later due to circumstances outside of our control. However, we have verified your request, and has been already sorted by our team.
For any further doubts or questions, you can reach them anytime: support@u-earth.store
Keep safe,
U-Team
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