Product has been tampered with and came from Romania not Italy. The best before date and product code has been cut off the original label and replaced with a sticker with a new best before date and pr... See more
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Speedy delivery, love our comfortable U-masks & worn them wherever it’s crowded indoors & outside-especially in the light of rapidly rising CoVid numbers in UK. Feel far less anxious . Would buy more... See more
Company replied
When my wife and I started taking Hyper-U, we felt dramatic improvements in metabolism and other activities of daily living. Thank you! Now after over a year of continuous taking it, I feel like that... See more
Company replied
Not only is this mask the most comfortable one that I own but the advanced tech behind the filter itself gives me a sense of confidence in public settings. Communication with the company is way above... See more
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Company details
Written by the company
U-Earth Store is a hyper health store designed to help people unlock their full mental and physical potential using a suite of biotech products that are powered by nature.
Contact info
London, United Kingdom
- support@u-earth.store
- u-earth.store
3.7
Average
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I have bought every u mask replacement…
I have bought every u mask replacement filter. Version 3 is the best by far. For the first time is washable the fit now with plastic nose tightening is more secure. The price is still high but the quality amazing
October 19, 2022
Reply from U-Earth Store
Hello Anestis,
Thank you very much for your kind feedback! We're so glad to read that you're enjoying your U-Mask Model 3.
We wish you a very nice day,
U-Team
Not happy with the shipping service
I love the mask. But this time, I ordered a new mask and a bundle of refill filters two weeks ago, and there's no way to actually track it. Please don't use mailing services that leave your customers waiting for their merchandise two weeks after they ordered it, with no tracking.
EDIT: I've been buying U-masks since Formula 1 teams began wearing them. The service I picked was the only affordable one you offered; it costs around the same as DHL, but is far less customer-friendly.
I should not have to spend time tracking down an order for over $100. This was never an issue when you used DHL.
October 18, 2022
Reply from U-Earth Store
Hi Deborah,
First of all, we'd like to thank you for being our customer.
We'd like to apologise for the delay in your shipment, sometimes shippings outside the EU can take longer than expected due to different factors, also depending on the shipping method chosen at the time of purchase.
We know that our customer care team is already managing your request and provided you with a tracking number, so, for any further doubts or questions, feel free to reach them anytime: support@u-earth.store
We really hope your parcel will be delivered soon, and wish you a lovely day.
Keep safe,
U-Team
Quality product at a quality price
Quality product at a quality price. Probably has a bit too much plastic packaging but the presentation, documentation and service is excellent.
October 14, 2022
Reply from U-Earth Store
Hello there,
Thank you very much for your kind feedback, we are glad to have you as a customer and we hope you are enjoying your products :)
Have a lovely day & keep safe,
U-Team
Hyper-U or just hype
Am a fan of U Earth products and took up their offer of a free trial of Hyper -U.
Did I feel different? Not really, but then I think a two week trial is asking a lot of the product. Will I go on to buy it for myself? I would have until I saw the price. Sorry U Earth, not this product, not this time. 😟
October 12, 2022
Unprompted review
Reply from U-Earth Store
Hello Craig,
Thank you for sharing your feedback!
Sorry to read that you're not going to use Hyper-U. As for other supplements, the effects are very subjective: they can take place immediately for someone, while for others they could require more time.
As for the price, the explanation can be found in the quality of the product. Hyper-U is a premium biotech supplement. Our Spirulina and Phycocyanin are carefully selected and extracted from the Blue Zone in Sardinia. We have chosen not to use the Rhodiola Rosea extract that is typically found in food supplements, but rather a Rhodiola obtained with exclusive technology that, thanks to a totally solvent-free process, improves the performance of this ingredient by about 10 times.
We hope you'll give the product another chance! And stay tuned: Hyper-U is only the first of a set of new products.
Have a very nice day,
U-Team
After placing my order I have not…
After placing my order I have not received confirmation of dispatch, but I never received this before so I'm not surprised.
September 29, 2022
Reply from U-Earth Store
Hello Calvin,
Thank you for your feedback.
We will check and try to understand why you haven't received confirmation of dispatch.
Have a very nice day,
U-Team
Customer support is wonderful
Customer support is wonderful! My shipment arrived with the package ripped open. There was nothing in it. Customer service was quick to respond. They're sending my order out immediately. Love the service and love u-masks since the beginning of the pandemic ❤️😷
September 26, 2022
Reply from U-Earth Store
Hello Keturah,
We are so glad to hear that you had a positive experience with our customer care, and we hope your parcel will be delivered soon, so that you can enjoy your products :)
Thank you for your kind feedback, and for choosing U-Mask in order to protect yourself.
Have a lovely day & keep safe,
U-Team
I was happy with my order
I was happy with my order, but it took longer than I expected for delivery, so I’ve only given 4 stars.
September 17, 2022
Reply from U-Earth Store
Hello Lynn,
Many thanks for your kind feedback, we are so glad to hear that you are enjoying your order, and we apolosige for the late delivery.
We wish you a lovely day!
Keep safe,
U-Team
We have an issue with one order and the…
We have an issue with one order and the u mask team solve it very soon, they are very efficient!
September 5, 2022
Reply from U-Earth Store
Hello there,
Many thanks for your kind feedback, we are so glad to hear that you had a positive experience with our customer support team, and we hope you are enjoying your products :)
Have a lovely day & keep safe,
U-Team
Great Product and Easy Website to Use
Very nice product, good selection of colors and masks. Shipping a little slow to US as my order came from the UK. USA supplier would help grow and expand business and make it easier for USA residents to obtain a very great product.
August 31, 2022
Reply from U-Earth Store
Hello Stephen,
Many thanks for your kind feedback, we're glad to hear that you are enjoying your U-Mask :)
Have a lovely day & keep safe,
U-Team
Latest service was worst
I have 5 order experiences.
Latest was worst.
I was checked my address 3 times by e-mail.
It is really waste of time.
Last 4 order were very smooth.
Why did you work with same service?
August 29, 2022
Reply from U-Earth Store
Hello Shuichi,
We are deeply sorry to hear that your shipment was delayed, we passed your claim to our customer care team who's checking with the logistics in order to understand if there's any problem, and trying to speed the process up.
May you have any doubts or questions, you can contact our customer care team anytime via mail: support@u-earth.store
We wish you a lovely day,
U-Team
Decent product, exceptionally poor and unhelpful customer service support team.
The mask is great, and the refills also last; the quality of the packaging and cloth mask, however, looks and feels to be of worse quality when compared to models 1 and 2. But by worst is their customer service; they could not fulfil an amendment to the order I placed (ammendment requested within 5 mins of placing the order) and then advised me that they have already shipped it, that I asked for an amendment over the weekend, but they don't read emails and fulfil orders until the working day, I asked if this is the case then why didn't they amend the order on the working day before shipping? this wasn't acknowledged, then I asked for a refund of my shipping cost as I had paid for next-day delivery and the order came three days late, the customer service agent refused twice and forwarded me to their refund policy, I had to go back and fourth to explain I'm not asking for a refund on the order but delivery as I paid for a service I didn't receive (next day shipping, accounting for +1 day delay), eventually after numerous emails, pointless back and forth and reminding him of consumer law, he refunded me, recently I have asked for a receipt for my order, and instead they have sent me an 'overdue' invoice pdf, I will give it another week of back and forth emails before I even get a receipt for the ordered product. All in all, poor quality of service, lazy and incompetent staff, trying to avoid refunds and maximise sales only, and expensive masks (an order can easily cost you more than 100£). Save your money and buy an alternative.
Update to umask reply:
1) check your own website, 1 business day is the UPS shipping advertised. Sent on Monday, received on Thursday, which is more than 1 business day.
2) Convenient how you sent the receipt after the review.
3) It is obvious that I'm not arguing the fact that I haven't received my order.
4) Apologise for handling this order and experience awfully and get on with your day.
August 22, 2022
Unprompted review
Reply from U-Earth Store
Dear Navkirandeep,
Thank you for sharing your feedback. Feedback from our clients is the most important resource we have in order to keep improving our products and services.
We're really sorry to read that you haven't had a perfect customer experience, which is what we're constantly trying to provide.
We can assure you that we processed your request in the shortest delay. However, when processing your request, your order had already been fulfilled and we were unable to replace the size of one of the U-Masks you bought (which is what you requested). Should you still need to change the size of one of the masks of your order, you can still do it by arranging a return. Please remember that we can accept returns of products only if they're still sealed in their original packaging (in other words, the packaging needs to be unopened).
As far as we can see from your order, you selected a standard shipping method – UPS® Standard – that does not guarantee a next day delivery. In any case, as far as we can see from the timeline of your order and its shipping (thanks to the tracking number), your order has been placed on Sunday and your package has been prepared on Monday (on the same day, you should have received an e-mail with your tracking number).
As for the receipt, we can confirm that we've already sent it to you. If you haven't received it, please come back to us and we will be happy to resend it to you.
Should you need any further information, please do not hesitate to contact us again.
Have a very nice day,
U-Team
Ordering fromU-Mask
Ordering and order fulfillment were perfect.
Good company to work with.
July 29, 2022
Reply from U-Earth Store
Hello there,
Thank you so much for your kind feedback :)
Have a lovely day,
U-Team
Reply from U-Earth Store
Hello Lesley,
Many thanks for your kind feedback :)
Have a nice day,
U-Team
version 3 is a bit harder to breathe…
version 3 is a bit harder to breathe in. not sure why.
July 27, 2022
Reply from U-Earth Store
Hello Fuad,
Thank you for sharing your opinion with us, we still hope you'll go on protecting yourself with U-Mask.
Have a lovely day & keep safe,
U-Team
Reply from U-Earth Store
Salve Fabrizio,
Molte grazie per il feedback :)
Un cordiale saluto,
U-Team
Great masks but hard to work out the right size
Only snag was working out the size I needed. I could not get the app to work. As a result I think I ordered a size too small. The masks seem fine and the order process and delivery well organised. I just wish I had ordered the larger size as the ones I have are skimpy.
July 25, 2022
Reply from U-Earth Store
Hello Jane,
Many thanks for taking the time to share your opinion with us.
We are sorry to hear that the size you chose does not fit perfectly, but we still hope you're enjoying your U-Masks.
We wish you a lovely day,
U-Team
Excellent product and very quick…
Excellent product and very quick service. Will definitely buy from them again in the future.
July 24, 2022
Reply from U-Earth Store
Hi Thom,
Thank you very much for your kind feedback :)
We wish you a lovely day,
U-Team
Great as usual
July 24, 2022
Reply from U-Earth Store
Hello Randall,
Thank you for sharing your opinion with us :)
Keep safe,
U-Team
Excellent product and service
July 23, 2022
Reply from U-Earth Store
Hi there,
Thank you very much for your feedback :)
Have a great day & stay safe,
U-Team
Reply from U-Earth Store
Hello Gillian,
Thank you so much for your feedback :)
Have a lovely day & keep safe,
U-Team
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