I made a payment to Directline and asked for a receipt which the lady said she would email to me. Nothing arrived so I called again and this time I was told if I went to my online account I could pri... See more
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My Privilege policy was underwritten by U K Insurance Limited. I declared everything honestly, but after more than six months they cancelled my policy from inception to avoid liability. When my car be... See more
Do not use this company to fight your claim you WILL LOOSE any work to do they don’t want to do it Absolutely awful company exactly why they make sure u can’t leave a google review
I have been insured with Direct Line for over 20 years. Having had no claims at all for most of this time , I have had the bad luck to have 3 insurance claims in the last few years, all storm damage r... See more
1.2
Bad
182 reviews
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Worth checking them - great price very helpful and fair
I always do the price comparison on insurance and as an after thought checked Direct Line last year. They where best price and cover by far.
Guess what after a year they've nailed it again and offer the best value. Not only that when I added another driver there was no dreaded 'admin charge' (other companies take note)
The customer service is excellent so I'm giving 5 stars.
Direct Line exceeded my expectations and that is a rare thing these days.
July 31, 2019
Unprompted review
Sorry to anyone that reads this…
Sorry to anyone that reads this unfortunately Direct line should never get 1 star but it doesn’t let me move on without marking it . Got to be one of the worst companies for communication with customers and got to be the worst for the customer to contact Direct line . Just shy of 2 weeks to get a large hole in my roof repaired mostly due to the lies that they tell you for example they didn’t have a contractor to do the work but never both to tell me then after I called them they said they would call me back at 14.00 then they called me at 16.00 and said they had sorted it now there was no problem. I contacted the contractor who said he hasn’t been busy and was only given the job at 16.15 the same day of my conversation with Direct line ( coincidence) more like oh dear I forgot the customer . It has taken all day to talk to someone at Direct line and that’s from 09.00 till 17.30 and still no one will give any answers . And still no roof fixed so my advice is to STAY AWAY FROM DIRECT LINE IF YOU VALUE YOUR HOUSE.
June 27, 2019
Unprompted review
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