First time purchasing and received today. The sizing on one of the frames was very off. Labelled a medium and 130cm (inside arm) but was 150cm width in total, and looked like clown glasses when rece... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently discovered my previous eyeglass prescription was incorrect due to a clerical error. For five years, I wore the wrong lenses, which explains my incessant headaches (and possibly my quest... See more
I've been wanting new prescription sunglasses for my upcoming cruise and Ublins did not disappoint! I ordered 2 pair from their spooky style selection and they are superb! I get so many compliments. A... See more
Being transparent, the original order was not great. I had issues with both pairs of glasses I ordered. I emailed support and received an almost immediate response asking how me to describe the issue,... See more
Company details
About Ublins
Written by the company
Excellent quality prescription eyeglasses
Ublins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.
One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.
Premium customer service
Our brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Contact info
6901 K Ave suite 103, 75074, Plano, United States
- service@ublins.com
- ublins.com
4.4
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have got 2 pair of glasses and I’m…
I have got 2 pair of glasses and I’m already obsessed how comfortable and lovely it is♥️ It goes with every outfit, every day wether lazy or active♥️ I love it and I will recommend it to everyone🥰
July 28, 2025
Unprompted review
The glasses are too heavy I hate I…
The glasses are too heavy I hate I purchased them!!!
June 30, 2025
Reply from Ublins
Dear Cheryl,
Thank you for posting this review.
About the frame, we have shown all the size details, including the frame weight under the Product Description of each frame. You may not have noticed it.
Please don't worry, we offer 30-Day Easy Return & Exchange.
If you don't like the glasses you bought, please contact our customer service department(service@ublins.com)within 30 days to do return and exchange or refund, or get other solutions.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
Beautiful Glasses
I have purchased more than 5 pair of frames from Ublins and have not had a problem with any of them. They came in as expected in a nice box with a cloth to clean them. You cannot beat Ublins prices and they give you great discounts. I have received many compliments on my frames with women often asking me where I have purchased them. I will be purchasing more in the future.
June 27, 2025
Mystery transaction review
Please indicate transaction that needs to be reviewed. 25 July 2025.
June 20, 2025
My glasses came out great I love them…
My glasses came out great I love them and I get lots of compliments. I really appreciate that I can attach a picture of my prescription.
June 20, 2025
Great Place to Order Glasses
I always receive friendly customer service and a high-quality product. I just love your glasses! Thank you!
June 27, 2025
Ublin eyeglasses are Great!
The appvis user friendly. The selection of glasses is awesome, delivery time is not long and I have loved the glasses I purchased. Thank you.
June 26, 2025
Exceeded Expectations
Exceeded expectations for sure. The quality of the frames, innovative fashion forward design, packaging and shipping were excellent. All of that for great value pricing!
June 24, 2025
Constant patron
I've been using them for the last couple of years. The product and customer service is impeccable! The price is even better!
June 16, 2025
Obsessed with these glasses!!!
I am now the proud owner of 14 pairs of reading glasses. They are all so unique. I can’t go anywhere without someone wanting to try them on. They take awhile to get to me but they are well worth the wait!!🤓💕
June 16, 2025
Unprompted review
Wonderful customer service received
Wonderful customer service received - very quick to reply and offer explanations and solutions when one of my pairs of glasses came with the wrong script.
I was very happy with the solution offered and the outcome of the support.
I appreciate you, Ublins team! Thank you! I will be buying from your store again in the future.
June 16, 2025
Fun & Trendy and Affordable
Prompt communication with customer service.Updated tracking arrival time was perfect! My mom loves her new glasses she gets so many compliments on them.Thank you Ubline for making glasses so affordable & trendy!
June 20, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.