Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more
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Review summary
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Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more
Company replied
Can get whatever I want from International brand but sometimes it shows "Out Of Stock" or "Can't be Delivered in Ur Add." And the Coustom duty(DHL) is very High
Company replied
Company details
Written by the company
Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India
Contact info
52/183, Ubuy Tower, Opp. HCG Cancer Hospital, VT road Mansarovar, 302020, Jaipur, India
- (+91) 7901655023
- info@ubuy.com
- ubuy.co.in
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered few items from Germany
Ordered few items from Germany. Came on time, products are really original. Thank you!
March 9, 2025
Unprompted review
Reply from Ubuy India
Hi Ajmal
Thank you for the 5 stars! We’re thrilled your order from Germany arrived on time and the products met your expectations. You’ve made our day!
Cheers,
Team Ubuy
My Heartfelt Thanks.
Actually I have half mindedly ordered with Ubuy my requirement as that supply couldn't made by Indian Suppliers. Thank God Ubuy has taken seriously my requirement and supply the same within 15 days successfully with a good quality genuine product. Now phones works satisfactorily and good. Thanks and hatsoff Ubuy.
February 27, 2025
Unprompted review
Reply from Ubuy India
Hello Janarthanan
Thank you so much for your 5-star review and for trusting Ubuy with your unique requirement! We’re truly delighted that we could source a genuine, high-quality product for you in just 15 days, especially when local options fell short.
Knowing your phone now works perfectly makes our day—this is exactly why we’re here! Your kind words mean the world to our team. We’ll always take your needs seriously, no matter how niche!
Need anything else? Reach out anytime at info@ubuy.com. We’d love to help again!
Warm regards,
Team Ubuy
Received our orders on time .
Received our orders on time .. would def recommend every one
March 22, 2025
Unprompted review
Reply from Ubuy India
Hello Tinku
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.
We look forward to serving you again soon!
Best regards,
Team Ubuy
The reason why am giving three stars is…
The reason why am giving three stars is tat am not familiar with the company and never used it before tats y, but hope its a good company 👍
March 22, 2025
Unprompted review
Reply from Ubuy India
Hello Vualnam
Ubuy team thanks you for your order and your 4-star review.
We are glad that your experience with Ubuy has been positive and hope your next order will bring you 5 star satisfaction. We hope to see you very soon on our website ubuy.com
Best regards,
Team Ubuy
Needed the tool shipped quickly and…
Needed the tool shipped quickly and helped me fix my racecar on time for the races
March 19, 2025
Unprompted review
Reply from Ubuy India
Dear Valued Customer
Thank you so much for your 5-star review! We’re thrilled we could get the tool to you quickly and help you fix your racecar in time for the races that’s what we’re here for!
Best of luck on the track, and don’t hesitate to reach out if you need anything else to keep your ride in winning shape. We’ll always be here to speed things along!
Cheers,
Team Ubuy
Ontime delivery and beautiful product
Ontime delivery and beautiful product
February 10, 2025
Unprompted review
Reply from Ubuy India
Hello Melvin Saji
Thank you for your wonderful 5-star review! We're thrilled to hear that your order arrived on time and that you loved the product.
Your satisfaction is our top priority, and we truly appreciate your support. Looking forward to serving you again!
Best regards,
Customer Experience Ubuy
Reply from Ubuy India
Hello RAGAVENDRA
Wow! Thank you for the five stars! We’re so grateful to have such loyal customers like you. Your feedback encourages us to keep pushing for excellence.
We look forward to serving you again soon!
Take care and have a lovely day.
Best regards,
Team Ubuy
Wonderful experience
I am really satisfied with the professional, prompt services and updates regarding the order which had been delivered to me.
February 8, 2025
Unprompted review
Reply from Ubuy India
Hello Shiv
Wow! Thank you for the five stars! We’re so grateful to have such loyal customers like you. Your feedback encourages us to keep pushing for excellence.
We look forward to serving you again soon!
Take care and have a lovely day.
Best regards,
Team Ubuy
Reply from Ubuy India
Hello Siddharth
Ubuy team thanks you for your order and your 4-star review.
We are glad that your experience with Ubuy has been positive and hope your next order will bring you 5 star satisfaction. We hope to see you very soon on our website ubuy.com
Best regards,
Team Ubuy
Reply from Ubuy India
Hi Hari
Wow, thank you for the amazing 5-star review! We are delighted to know that you were pleased with our services. Our team works hard to ensure that our customers have the best experience possible, and it's fantastic to see that reflected in your feedback.
If you need anything else, don't hesitate to reach out at info@ubuy.com
Cheers,
Team Ubuy
Goood ✨ best🔥
July 9, 2024
Unprompted review
Reply from Ubuy India
Hello Vivek
Wow! Thank you for the five stars! We’re so grateful to have such loyal customers like you. Your feedback encourages us to keep pushing for excellence.
We look forward to serving you again soon!
Take care and have a lovely day.
Best regards,
Team Ubuy
Product as advertised with On time delivery
Have been ordering through ubuy for years now. Always had my product delivered on time. All products are as advertised. Latest order was a flashlight from nitecore called edc29.
February 5, 2025
Unprompted review
Reply from Ubuy India
Hello Bharat
Wow! Thank you for the five stars! We’re so grateful to have such loyal customers like you. Your feedback encourages us to keep pushing for excellence.
We look forward to serving you again soon!
Take care and have a lovely day.
Best regards,
Team Ubuy
I HAVE MADE THE BIGGEST MISTAKE OF…
UBUY WORST SITE TO BUY ANYTHING
I HAVE MADE THE BIGGEST MISTAKE OF BUYING FROM UBUY; A COMPANY WHO DOESN'T SUPPORT CUSTOMERS ISSUES; there is no intimation of the status of the product being delivered, the time is also not as written on the website; the customer support boys are not at all gentle in communicating and they don't know how to handle the query.
the duties on a small supplant is also too high beyond a persons reach, and the amount is also not disclosed til the delivery message comes.
would never buy from UBUY EVER AGAIN ; CHEATED WITH MY HARD EARNED MONEY.
January 22, 2025
Unprompted review
Reply from Ubuy India
Dear Diljeet
Thank you for your honest review and we sincerely apologize for the frustration caused by the unexpected customs fees on your recent supplement purchase.
We understand your point about transparency in costs. A clear note, along with other charges on our checkout page, states that "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery." We also included this information in your order confirmation email (as a reminder). We clearly state on our website and policies that customs duties and taxes are not included in the listed price.
We clearly state on our website and policies that customs duties and taxes are not included in the listed price. These charges are determined and collected by the customs authorities of your country, and we are not authorized to interfere in their process.
We'll be reviewing our communication channels to ensure clearer information is provided about DAP (Delivered at Place) terms. We understand that this might not be the ideal scenario, and we are sorry for the inconvenience it has caused you.
If you have further questions about the customs clearance process, please do not hesitate to contact our customer support team at info@ubuy.com
We appreciate your feedback and are committed to continuously improving the customer experience at Ubuy. Again, we are sorry for any inconvenience
Best regards,
Team Ubuy
Reply from Ubuy India
Hello SOUMYA
Thank you for your fantastic review! We’re overjoyed to hear that you enjoyed our services. Your support is invaluable to us.
Feel free to reach out anytime at info@ubuy.com ; we’d love to serve you again in the future!
Best regards,
Team Ubuy
I love the uBuy service and prompt…
I love the uBuy service and prompt delivery
February 20, 2025
Unprompted review
Reply from Ubuy India
Hello Udayan
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.
We look forward to serving you again soon!
Best regards,
Team Ubuy
Reply from Ubuy India
Hello Gayatri
Wow! Thank you for the five stars! We’re so grateful to have such loyal customers like you. Your feedback encourages us to keep pushing for excellence.
We look forward to serving you again soon!
Take care and have a lovely day.
Best regards,
Team Ubuy
Scope of Improvements :
Few things I would like to mention :
1. When multiple Items are bought it will be good if you provide a break up of the shipping charges, and taxes for each product in order details - even if a single parcel contains all the items. When one of the item among multiple items arrives broken , it is transparent and clear to the buyer what amout will be reimbursed to the customer when a ticket is raised.
2. Recently, with an order arrived broken, DHL instead of taking liability conveyed that :
Our investigations in this matter revealed that this shipment was damaged due to insufficient packaging provided.
I would request Ubuy to take upmost care while packaging and also make a written consent from DHL that the packaging satisfies their conditions.
February 6, 2025
Unprompted review
Reply from Ubuy India
Dear Debanjan Das
Thank you for sharing your feedback and for highlighting areas where we can improve. We sincerely appreciate your insights and apologize for the inconvenience caused by the lack of clarity.
We’re glad to confirm that we’ve investigated your concern regarding the damaged item and processed your refund on 11 February 2025. Your satisfaction is our priority, and we regret that the experience fell short of expectations.
Additionally, we appreciate your note about packaging standards and collaboration with DHL. We’ve escalated this to our logistics team, who will strengthen quality checks and work closely with DHL to ensure packaging meets their requirements. While formal written consent from carriers isn’t standard practice, we’ll reinforce partnerships to align packaging with their guidelines and share updates with customers proactively.
Thank you again for helping us refine our processes. We’re committed to earning back your trust and hope to deliver a flawless experience with your next order. Please reach out anytime, we’re here to help!
Warm regards,
Customer Experience Team Ubuy
It was good and delivery was fast and…
It was good and delivery was fast and quick
February 15, 2025
Unprompted review
Reply from Ubuy India
Thank you so much for your feedback and for the 4-star review! Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service.
If there’s anything else we can assist you with, don’t hesitate to reach out on live chat or email (info@ubuy.com). We hope to serve you again soon and aim for a 5-star experience next time!
Warm regards
Team Ubuy
There was no specific information on…
There was no specific information on customs duty on the product
January 2, 2025
Unprompted review
Reply from Ubuy India
Hello Indu
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected customs fees on your recent purchase. We understand how important transparency is when it comes to costs.
To help ensure clarity, we do state on our checkout page that "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery." This information is also included in your order confirmation email as a reminder. Additionally, our website and policies clearly outline that customs duties and taxes are not part of the listed price. However, we acknowledge your concerns and will be reviewing our communication channels to ensure this information is even more visible and clear. While Ubuy does not have control over customs decisions, we completely understand your frustration.
We truly appreciate your feedback and will continue working to enhance the customer experience at Ubuy. Once again, we apologize for any inconvenience this may have caused.
Best regards,
Team Ubuy
Reply from Ubuy India
Hello Arundhati
Thank you for your fantastic 5 Star review! We’re thrilled to hear you enjoyed our great service, wide selection of items, and quick shipping. Making your experience seamless and satisfying is always our top priority!
Looking forward to serving you again soon!
Warmest regards,
Customer Experience Team Ubuy
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