Ubuy India Reviews 1,524

Reply from Ubuy India

May 2, 2025

Hello Avichal

Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that your first experience with Ubuy was pleasant and smooth. Providing exceptional customer support and keeping you informed at every step of your order is a priority for us, and we’re delighted this made a positive impression.

Your kind words motivate our team to continue delivering the high standards of service you deserve. We’re honored to have earned your trust as a first-time customer and hope to welcome you back for many more seamless experiences in the future.

If there’s anything we can assist you with down the road, please don’t hesitate to reach out. Thanks again for choosing Ubuy. We truly appreciate your support!

Warm regards,
Team Ubuy

Reply from Ubuy India

May 2, 2025

Hello Vijay

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the Hercules MS464BPRO Double Boom Mic Stand. At Ubuy, we strive to deliver quality products that meet expectations, and we regret that this item did not perform as intended.

Upon reviewing your order, we confirmed that a brand-new unit was shipped and successfully delivered to your address on March 07, 2025. Our team takes care to ensure products are dispatched in optimal condition, and we’re disappointed to hear this was not your experience.

To better serve our customers, we offer a 7-day return window for eligible products, during which refunds or replacements can be arranged. Unfortunately, our records show no communication or return request from your side within this period, which limits our ability to resolve the issue retroactively under our current policy.

That said, your feedback is invaluable to us. We will share your concerns with our quality team to help improve future products and service standards. While we’re unable to address this specific case now, we remain committed to learning from experiences like yours to enhance customer satisfaction.

Thank you for giving us the opportunity to improve. We hope to regain your trust in the future.

Sincerely,
Team Ubuy

Reply from Ubuy India

May 2, 2025

Hello Mohieranjan

Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by your recent experience. At Ubuy, we strive to deliver quality products that meet expectations, and we deeply regret that this was not reflected in your order.

Upon reviewing your case, we confirmed that a brand-new *Valve Index VR Headset Kit - Black (354231)* was shipped and delivered to your address on March 07, 2025. We take pride in ensuring orders are fulfilled accurately, and we are disheartened to hear this was not your experience.

To uphold customer satisfaction, we offer a 7-day return window for eligible products, during which refunds or replacements can be processed. Unfortunately, our records show no communication or return request from your side within this timeframe, which restricts our ability to resolve the issue retroactively under our current policy.

Your candid feedback is invaluable to us. We have escalated your concerns to our quality and service teams to investigate and prevent such issues in the future. We remain committed to improving every aspect of our service based on insights like yours.

Thank you for giving us the opportunity to learn and grow. We hope to regain your trust through better experiences ahead.

Sincerely,
Team Ubuy

Reply from Ubuy India

May 2, 2025

Hello! Thank you so much for your enthusiastic 5-star review! We’re absolutely thrilled to know that you had a positive experience. Your excitement is contagious!

At Ubuy, we aim to deliver excellence in every interaction, and your feedback tells us we’re on the right track. It’s customers like you who inspire us to keep raising the bar.

We truly appreciate you taking the time to share your joy, and we can’t wait to wow you again in the future!

Warm regards,
Team Ubuy

Reply from Ubuy India

May 1, 2025

Hi APOORVA,

Thank you for the 5 stars! We’re thrilled things worked out and you’re happy with the quality. We aim to get it right, every time. Apologies for the initial hiccup, but we’re glad our team could resolve it swiftly. Your trust means everything! See you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 30, 2025

Hi Nitin

Thank you for your positive feedback! We're glad to hear you were satisfied with our prompt delivery.

Best regards,
Team Ubuy

Reply from Ubuy India

May 1, 2025

Hello Bhuvnesh

Thank you so much for reaching out and sharing your feedback. We're sorry to hear that the connection issues with your laptop and the Portable Monitor, causing frustration, and we sincerely apologize for the inconvenience this has caused you.

We strive to offer quality products that reflect their value, and it is never our intention for you to encounter such challenges. Upon reviewing your order details, we confirmed that a brand-new "UPERFECT 17.3" Portable Monitor FHD HDR HDMI USB Type-C Gaming Monitor" was shipped and delivered to your address by March 22, 2025.

At Ubuy, we provide a 7-day return window for eligible products, during which customers can initiate returns for refunds or replacement. Regrettably, we did not find any record of complaint from you within this period, which limits our ability to assist retroactively under our policy.

We truly value your input, as it helps us improve. While we’re unable to address this issue directly now, we remain committed to enhancing our service and product quality. Thank you for giving us the opportunity to learn from your experience.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 29, 2025

Hi Javed khan

Thank you for your positive feedback! We're glad to hear you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to serving you again.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 28, 2025

Hi Harshit

Thank you for your feedback. We’re glad to hear you found our website genuine and appreciated our quick service. Regarding pricing, we strive to offer competitive rates while ensuring authenticity and quality in all our products. Your input is valuable, and we’ll certainly review this to improve.

We hope to serve you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 25, 2025

Hi Prince

Thank you for your positive feedback! We're glad to be your trusted importer and appreciate your support.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 25, 2025

Dear Vishal

Thank you for sharing your feedback with us. We're glad to hear you found our service helpful in getting US products easily and that your items arrived in good condition.

We sincerely apologize for the delay in delivery compared to our initial estimate. We understand how important timely delivery is, and we're actively working to improve our delivery timelines for a better customer experience.

Your satisfaction means a lot to us, and we appreciate your understanding. If you need any assistance with future orders, please don't hesitate to reach out.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 24, 2025

Dear Valued customer

Thank you for your positive feedback. We're glad to know you appreciate our competitive pricing and timely deliveries. Your satisfaction is important to us.

We hope to serve you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 26, 2025

Dear Vibhanshu

Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience you experienced. We’re thrilled to hear that your order arrived quickly and that you received an authentic product that’s hard to find locally. This is exactly what we strive to deliver!

We understand your concerns about the overall costs, including gateway charges, taxes, and shipping fees. As a global marketplace, Ubuy connects customers to international products, and shipping costs are calculated based on factors like size, weight, and destination, which are displayed at checkout. However, customs duties and taxes are determined solely by your country’s authorities and are beyond our control. While we explicitly state in our policies that these charges are not included in product prices, we regret that this aspect of your purchase caused unexpected surprises.

Your suggestion to display estimated customs charges upfront, similar to other platforms, is invaluable. Though we cannot predict or collect these fees directly, we’re actively reviewing our communication strategies to ensure clearer information about DAP (Delivered at Place) terms and potential customs obligations is highlighted before checkout. We want every customer to make informed decisions with full transparency.

Your feedback is crucial in helping us improve, and we’re committed to refining the shopping experience for you and others. If you have further questions or need assistance, please reach out to our support team. We’re here to help.

Thank you for giving us the opportunity to address your concerns. We hope to serve you better in the future.

Warm regards,
Customer Experience Team Ubuy

Reply from Ubuy India

Apr 24, 2025

Dear Gowtham

Thank you for taking the time to share your positive experience with Ubuy. We're pleased to know you received your Unihertz Titan Pocket in perfect sealed condition and on time. It's wonderful to hear our support team could assist you effectively with all your queries.

Your satisfaction and trust mean everything to us. We'll be sure to share your kind words with our entire team as it motivates us to maintain these high standards.

Please don't hesitate to reach out if you need any further assistance. We look forward to serving you again in the future.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 23, 2025

Dear Dilip

Thank you for your positive feedback. We are glad to hear you appreciated the timely updates and authenticity of our product. Your satisfaction is our priority, and we look forward to serving you again.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 24, 2025

Dear Ansho

Thank you for taking the time to share your feedback. We sincerely apologize for the frustrations you’ve experienced and appreciate the opportunity to address your concerns.

1. Delivery Delays:

We understand how disappointing it is when orders take longer than anticipated, and we deeply regret the inconvenience this caused. We always aim to deliver orders within the standards shipping time selected while placing the order, but unforeseen logistical challenges in rare cases. We’re actively working with our partners to improve efficiency and prevent such delays in the future.

2. Customs Duties and Pricing Transparency:

We recognize that unexpected customs charges can feel unfair, and we regret that this impacted your overall experience. As an international ecommerce company, Ubuy does not control or collect customs duties, as these are determined by your local government authorities. To ensure transparency, we clearly state on our product pages, checkout process, and policy that additional duties/taxes may apply. We encourage customers to review their country’s regulations before purchasing, and we’re always happy to clarify any concerns upfront.

3. Product Authenticity:

We investigated your order thoroughly and confirmed that the *AG1 Athletic Greens (12.7oz) 30-Day Supply* delivered to your address was the exact item listed on our platform, factory-sealed and sourced directly from authorized supplier. Ubuy strictly adheres to authenticity guarantees, and we’d be glad to provide verification documentation or assist with any specific concerns you may have about the product.

While we stand by the quality of our offerings, we regret that this experience fell short of your expectations. Your feedback is invaluable, and we’re committed to improving communication around delivery timelines and customs policies to better serve you.

Sincerely,
Team Ubuy

Reply from Ubuy India

Apr 22, 2025

Hello Lalith

Thank you for sharing your feedback. We sincerely apologize for the unexpected charges and the frustration this caused.

We strive to be transparent about potential customs fees, and we acknowledge your concerns. As noted on the checkout page, order confirmation email, and our website policies, the listed price does not include customs/import duties or taxes, as these are determined and collected by your country’s customs authorities. Unfortunately, we have no control over these charges or courier clearance processing costs.

We regret that this information was not clearer to you at the time of purchase. To improve, we are reviewing our communication channels to emphasize DAP (Delivered at Place) terms and potential fees upfront, ensuring future customers are fully informed.

If you have further questions or feedback, please reach out to us at info@ubuy.com. We value your input and hope to restore your trust in our service.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 21, 2025

Hi ANINDITA

Thank you for your feedback! We’re glad to hear your shipment and process went smoothly. We look forward to serving you again.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 12, 2025

Dear Veena

Thank you for sharing your feedback, and we sincerely apologize for the frustration you experienced with the KYC process and shipping charges. Your satisfaction is our priority, and we regret any inconvenience caused.

We understand that international shipping costs can be unexpected, as all orders are shipped globally, which involves factors like product weight, size, and customs regulations. While these variables influence pricing, we’re actively exploring ways to optimize expenses without compromising delivery reliability. Your concern has been shared with our logistics team to ensure greater transparency moving forward.

Regarding the KYC process, we acknowledge it can seem cumbersome. However, Indian Customs mandates this step for all imported shipments to ensure smooth clearance. To assist customers, we provide clear guidelines at the checkout page to ensure shipping details provided are matching with your KYC documents.

Your feedback is invaluable, and we’re committed to refining communication and service efficiency. We hope to regain your trust and welcome the chance to serve you better in the future.

Thank you for your understanding.

Best regards,
Team Ubuy

Reply from Ubuy India

Apr 1, 2025

Hello Thomas

Thank you for taking the time to share your feedback! We’re thrilled to hear you were happy with the product quality and prompt delivery, this is what we strive for with every order.

We sincerely apologize for the frustration caused by the customs clearance charges levied by DHL. While we transparently state in our policies and product pages that customs duties, taxes, or VAT (determined by your country’s regulations) are not included in our prices, we understand how unexpected fees can dampen the experience. Unfortunately, these charges are managed solely by customs authorities and couriers, and we have no control over their assessment.
That said, your feedback is invaluable, and we’ll continue advocating for clearer communication around potential fees.

We’d love another opportunity to serve you with the same quality and efficiency you enjoyed. Please don’t hesitate to reach out if we can assist with future orders!

Warm regards,
Team Ubuy