Ubuy India Reviews 1,523

Reply from Ubuy India

Oct 29, 2025

Dear Valued customer,

Thank you for the amazing 5-star feedback! Reading that everything went smoothly and your product arrived in good condition is exactly what we love to hear.

Our team works hard to ensure a hassle-free shopping journey from start to finish, and your kind words make it all worthwhile. We're so glad we could meet your expectations!

Hope to see you again on Ubuy India!

Best regards,
Team Ubuy!

Reply from Ubuy India

Oct 28, 2025

Hi Sunil Kumar

Thank you so much for taking the time to leave this fantastic 5-star review! We're absolutely thrilled to hear about your positive experience.

We're especially glad that your skincare products arrived quickly and in perfect condition – we know how important that is! It's our goal to make sure customers in Australia get exactly what they want, right when they need it.

We look forward to helping you with your next purchase!

Warm regards,
Team Ubuy!

Reply from Ubuy India

Oct 24, 2025

Hello Feroz

Thank you for your positive feedback! We're glad you liked the product and service.

Hope to serve you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Oct 24, 2025

Dear Tulika Keshri

Thank you for bringing this issue to our attention. We are sorry to hear that the adapter for your Aieve Snack Coater is not working and that the unit is not rotating as expected. We understand how frustrating it is when a new product does not function correctly.
Upon checking your order, we can confirm that a brand-new unit was dispatched and delivered to you on September 29, 2025.

To better serve our customers, we offer a 7-day return window for eligible products, during which refunds or replacements can be arranged. Unfortunately, our records show no communication or return request from your side within this period, which limits our ability to resolve the issue retroactively under our current policy.

That said, your feedback is invaluable to us. We will share your concerns with our quality team to help improve future products and service standards. While we’re unable to address this specific case now, we remain committed to learning from experiences like yours to enhance customer satisfaction.

Thank you for giving us the opportunity to improve. We hope to regain your trust in the future.

Warm regards,
Team Ubuy!

Reply from Ubuy India

Oct 22, 2025

Hello Appu

Thank you for your excellent review. We are glad to know you were happy with the genuine parts, fast delivery, and our customer service.

We look forward to serving you again.

Best regards,
Team Ubuy

Reply from Ubuy India

Oct 24, 2025

Dear Shalini Rai

Thank you for your feedback, and please accept our sincerest apologies that the Papablic Bottle Warmers stopped working after only a couple of days. We understand how frustrating and disappointing this must be, and we are truly sorry for the inconvenience this has caused.

While our standard return window is typically 7 days, we believe in standing by the quality of the products we sell. A product failing so quickly is not the experience we want for any of our customers.

To help us investigate this and find a resolution for you, please contact our customer support team directly at info@ubuy.com with your order details. Our team will review your case personally and work with you to explore the available options.

Your feedback is invaluable and has already been shared with the manufacturer to help prevent similar issues in the future. We hope to have the opportunity to make this right for you.

Warm regards,
Team Ubuy!

Reply from Ubuy India

Oct 15, 2025

Hello Consumer,

Thank you for your feedback! We’re glad to hear that your delivery was on time and transparent. We appreciate your input regarding the additional shipping fees and will keep it in mind to improve our service.

Best Regards,
Team Ubuy

Reply from Ubuy India

Oct 15, 2025

Hello Mediworld and More,

Thank you for your feedback! We’re glad to know that you found our tracking detailed and helpful. Your satisfaction is important to us.

Best Regards,
Team Ubuy

Reply from Ubuy India

Sep 24, 2025

Hello Harmeet

Thank you for your positive feedback! We're glad you enjoyed the product and found the price reasonable.

We hope to serve you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Oct 8, 2025

Dear Jessica

We are very sorry to hear about your experience and deeply regret the frustration this situation has caused.

After a thorough investigation with the courier, we confirmed that your order was unfortunately lost in transit. We have since processed a full refund for your order. The refund details have been sent to your registered email address.

We understand your disappointment and apologize for any delay in communication during the resolution process. The refund has been issued, and we hope this resolves the matter.

Warm regards,
Team Ubuy!

Reply from Ubuy India

Sep 22, 2025

Dear Valued Customer

Thank you for sharing your detailed feedback, and we sincerely apologize for the frustration caused by the unexpected shipping and customs fees. We understand how disappointing this must have been, especially when these costs significantly impacted your overall experience and made your purchase far more expensive than anticipated.

To clarify the charges you mentioned:
Shipping Costs: These vary based on factors like product weight, dimensions, and destination. As all orders ship internationally via air freight, these fees may appear higher than standard domestic shipping options.
Import Duties/Taxes: These are government-mandated fees levied by your country's customs authorities. They are calculated based on the declared value of the goods and the specific import regulations of the destination country. We never include these in our product prices or shipping fees, as we have no control over them.
Additional Courier Fees: You specifically mentioned a charge for "document handling" separate from customs. This is a processing fee applied by the courier company (such as DHL, FedEx, etc.) for handling the customs clearance paperwork on your behalf. This fee is set by the courier, not Ubuy.

We strive for transparency by:
* Displaying a clear notice during checkout: “Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery by the courier.”
* Reiterating this important information in the order confirmation email.
* Detailing this policy on our website:[https://www.ubuy.co.nl/en/custom-duties]

We genuinely value our customers and are truly sorry that this experience has led you to decide not to shop with us again. We are continuously working to make our fee structure as clear as possible from the outset. We appreciate you bringing this to our attention and hope for an opportunity to restore your trust in the future.

Warm regards,
Team Ubuy!

Reply from Ubuy India

Published Sep 19, 2025

Hi Bedabrata,

Thank you for sharing your experience! We're delighted we could help you find the replacement part and get your Samsung Powerbot back in action. Your satisfaction means a lot to us!

Best regards,
Team Ubuy

Reply from Ubuy India

Sep 16, 2025

Hello Shishiraditya

Thank you for your excellent rating! We're glad to hear you had a great experience.

We hope to serve you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Sep 15, 2025

Hello Devvrat

Thank you for your positive feedback and the 5-star rating! We're glad to hear you had a great experience with no issues.

We look forward to serving you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Sep 12, 2025

Hello Ramana

Thank you for taking the time to share such detailed and positive feedback about your experience with Ubuy. We are truly delighted to hear that you were satisfied with the genuineness of the product, the accuracy of its description, and the efficiency of our packaging, shipping, and delivery systems.

We particularly appreciate you highlighting the role Ubuy plays in bridging the gap for customers in India by providing access to original products that are difficult to find locally. We understand that import duties can be a significant factor, and we are continually working on ways to provide the best possible value while maintaining our commitment to authenticity and quality.

Your review is incredibly valuable to us and serves as great motivation for our entire team. We look forward to serving you again in the future.

Best regards,
Team Ubuy

Reply from Ubuy India

Sep 11, 2025

Hello HC

Thank you for your positive feedback. We are glad to know you found the KYC process easy and appreciate our frequent and efficient service.

We look forward to serving you again.

Best regards,
Team Ubuy

Reply from Ubuy India

Sep 15, 2025

Dear Surendra

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the unexpected customs duties and additional charges related to your order. We also regret to hear that you felt the product did not meet your value expectations.

At UBUY, as an international online shopping platform, all products are shipped directly from sellers located around the world. Because of this, customs and import duties are not included in the listed item price or our shipping fees, as these are taxes levied solely by your country's customs authorities upon the package's arrival. We have no control over these fees and cannot estimate them, as they vary by country and product.

To ensure customers are aware of this possibility:
* A clear note stating, “Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery,” is displayed on the checkout page before you complete your purchase.
* This important reminder is also included in your order confirmation email.
* Our Shipping Policy and FAQ page provide further detail on this process.

Regarding the charge you mentioned seeing twice, this is typically because the initial amount shown at checkout is an estimate for shipping and handling, while the final duty is a separate tax calculated and collected by your local customs agency upon delivery. We do not collect customs duties during our checkout process.

We are truly sorry for the disappointing experience. We will use your feedback as we continue to work on improving the clarity of our process and the overall customer experience.

Warm regards,
Team Ubuy!

Reply from Ubuy India

Sep 8, 2025

Hello BHARGAV

Thank you for your feedback. We're glad to know you were happy with the screen display.

We hope to serve you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Sep 4, 2025

Hello Daipayan

Thank you for taking the time to leave your feedback. We sincerely apologize for the significant frustration and disappointment you experienced with the customs process and the support you received.

We understand that unexpected fees are extremely frustrating, and we are genuinely sorry that this was your experience. We strive for transparency, which is why we include a clear notice on the checkout page and again in the order confirmation email stating that customs duties and import taxes are not included in the item price and are the responsibility of the customer, as determined by the Indian customs authorities.

We have also checked your communication with our support team. Our support team responded to your email with proper clarification within 24 business hours regarding customs, courier disbursement, and bonded storage charges.

If you need further clarifications, please feel free to reach out to us directly at info@ubuy.com . We are always happy to help.

Warm regards,
Team Ubuy!

Reply from Ubuy India

Aug 25, 2025

Hello Ankit

Thank you so much for taking the time to leave this fantastic 5-star rating. We're especially thrilled to hear from customers who are new to us, and we're so glad your experience was a positive one.

It was a pleasure serving you, and we hope this is just the first of many wonderful experiences with us. We'd be delighted to welcome you back anytime!

Warmly,
Team Ubuy!