Ubuy India Reviews 1,523

Reply from Ubuy India

Aug 21, 2025

Hello Rathijeet

Thank you for your feedback. We're glad to hear you are satisfied.

Best regards,
Team Ubuy

Reply from Ubuy India

Aug 30, 2025

Dear John Maynard

Thank you for your feedback. We sincerely apologize for the inconvenience and delay you have experienced.

For clarity, the product's imported status is indicated on both the product detail and checkout pages. The current hold with Bangalore customs is specifically due to a name and address mismatch on the shipment paperwork, which is a requirement for clearance.

To resolve this, our support team has already provided you with the necessary declaration letter and revised invoice for both shipments. The fastest resolution now requires you to coordinate directly with DHL to complete their KYC (Know Your Customer) process.

We deeply regret the frustration this has caused.

Best regards,
Team Ubuy

Reply from Ubuy India

Aug 20, 2025

Hello Arjun

Thank you for your excellent 5-star rating and for your kind words about our platform.

We sincerely appreciate your understanding regarding the courier issue and are glad to know you were still able to receive your order. We will certainly share this feedback with our logistics partners to help prevent such issues in the future.

It's great to have supportive customers like you. We look forward to serving you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Aug 18, 2025

Hello Anil

Thank you so much for taking the time to leave us this wonderful 5-star review! We're absolutely thrilled to hear about your positive experience with Ubuy.

It's fantastic to know that the product you received matched the description and photos perfectly. We strive for accuracy in our listings, so your feedback is truly rewarding. We're also delighted that you found the delivery to be efficient and prompt! Providing a smooth and reliable delivery experience is a top priority for us.

Hearing that we met your expectations means the world to our team. We truly appreciate you choosing Ubuy and are so glad you're happy with your purchase.

We look forward to serving you again soon!

Warm regards,
Team Ubuy!

Reply from Ubuy India

Aug 18, 2025

Dear Mahima Yambem

Thank you so much for your uplifting 5-star review! We’re thrilled to know you appreciated our team’s proactive updates and that your order arrived safely and on time. This is exactly the seamless experience we strive to deliver!

Your encouragement to "keep it up" means the world to us. We’re committed to maintaining this standard of care, transparency, and reliability in every interaction. You’ve given our team the best motivation!

Looking forward to serving you again soon.

Warm regards,
Team Ubuy!

Reply from Ubuy India

Aug 14, 2025

Hi Phil

Thank you for your positive feedback! We're glad to hear you're happy with our prices and service. Your satisfaction is our priority, and we look forward to serving you again.

Best regards,
Team Ubuy

Reply from Ubuy India

Aug 9, 2025

Hello Rohit Chaudhary

Thank you so much for taking the time to share your positive experience! We’re thrilled to hear you enjoyed our service and found our tracking system and communication helpful. This is exactly what our team strives to deliver every day!

At Ubuy, we believe transparency and proactive updates are key to a stress-free shopping journey, and your feedback confirms we’re on the right track.

Looking forward to serving you again soon. Until then, happy shopping! 🛒✈️

Warmly,
Team Ubuy

Reply from Ubuy India

Aug 5, 2025

Dear Ashwin Kulkarni

Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback and are sorry to hear that you found the overall pricing expensive.

At Ubuy, we strive to offer quality international products that reflect their value, and we understand that pricing is a crucial factor in your shopping experience. As a global marketplace, we connect customers with sellers worldwide, providing access to products that may not be readily available locally. The prices listed on our platform are set directly by sellers, and while we work to ensure competitive rates, shipping costs do vary based on factors like product weight and volumetric size.

We also acknowledge that customs fees determined solely by local authorities can impact the final cost. These fees depend on duty assessments and tax policies beyond our control, and we regret any frustration this may have caused.

Your experience is important to us, and we’d welcome the chance to discuss this further. Please reach out to our support team at info@ubuy.com so we can better understand your order details and explore how we can assist you.

Thank you again for your honest feedback, it helps us improve.

Sincerely,
Team Ubuy!

Reply from Ubuy India

Aug 5, 2025

Hello Lachhman

Thank you for sharing your feedback. We understand your frustration regarding the customs duties and taxes applied to your order.

As noted during checkout and in your order confirmation email: "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery." Since Ubuy ships items directly from international sellers, these fees are solely determined by Indian customs authorities upon your package’s arrival. We have no control over these charges and cannot provide estimates, as they vary based on product category, value, and current regulations.

We recognize that unexpected fees can be an unpleasant surprise. If you need further clarification, our support team is available 24/7 at info@ubuy.com . We appreciate your understanding and hope to serve you better next time.

Sincerely,
Team Ubuy

Reply from Ubuy India

Jul 30, 2025

Hello Palanivel Chinnakali

Thank you for sharing your feedback. We are truly sorry to hear about the frustrations you experienced with your recent order, especially regarding customs charges, warehouse fees, and the invoice format. We understand how upsetting this must have been.

Addressing Your Concerns:

1. Import Tax Clarity:

We sincerely apologize if the customs process was unclear at checkout. As noted on our checkout page: "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery." These charges are determined and collected by the customs authorities of your country. Unfortunately, these fees are beyond our control. We recommend contacting DHL directly for a detailed breakdown of the customs invoice.

2. Warehouse Charges:

We deeply regret the inconvenience caused by the local warehouse fee. To help resolve this, kindly forward your payment receipt to info@ubuy.com. Our support team will investigate promptly and assist you.

3. Invoice Conversion Details:

We sincerely apologize for the inconvenience caused by the USD invoice. As your items shipped from the US, commercial invoices are issued in USD as standard practice. Please contact our support team for INR value Invoice.

We value your trust in Ubuy and are committed to improving transparency.

Best regards,
Team Ubuy

Reply from Ubuy India

Jul 28, 2025

Hi Karma

Thank you for your positive feedback! We’re glad to hear you had an excellent experience with our service and appreciate your 4-star rating.

Looking forward to serving you again.

Best regards,
Team Ubuy

Reply from Ubuy India

Jul 30, 2025

Dear Valued Customer,

Thank you for sharing your honest review. We sincerely appreciate your feedback and apologize for the frustration caused by unexpected customs duties on your order. We understand how disappointing it is when the total cost exceeds expectations.

To address your concerns:

1. Customs Transparency:

As noted during checkout and in your order confirmation: "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery." Since we ship all items directly from international sellers, these fees are determined solely by Indian customs authorities upon arrival. Unfortunately, we cannot estimate or influence these charges.

2. Medicine/Supplement Duties:

We regret any inconvenience caused by higher duties on these categories. This is mandated by Indian customs regulations - not Ubuy. While we advocate for fairer policies, we must comply with local laws.

We're grateful you chose Ubuy despite these challenges. As a gesture of goodwill, please use code UBUY10 on your next order to get up to 10% off on the product price.

With warm regards,
Team Ubuy

Reply from Ubuy India

Jul 26, 2025

Dear Valued Customer

Wow, thank you so much for your incredible 5-star review! We're truly thrilled to hear about your positive experience, especially knowing we were able to turn a situation with a defective product into a positive outcome for you.

We sincerely apologize for the inconvenience caused by the defective item, but we're so glad our support team could make the return and replacement process smooth and hassle-free for you. Hearing that you found us "very trustworthy" means the absolute world to us that's exactly what we strive for every day!

Thank you again for your patience, understanding, and for taking the time to share your feedback. We truly appreciate you choosing Ubuy and look forward to serving you again soon!

Warm regards,
Team Ubuy

Reply from Ubuy India

Jul 25, 2025

Dear Niket Shah

Wow! Thank you for the amazing 5-star review!

We're absolutely delighted to hear that your Ubuy experience was smooth, transparent, and that your order arrived in perfect condition with proper packing.

Ensuring a seamless process and the safe delivery of your items are top priorities for us, so your feedback means a lot. We truly appreciate you taking the time to share your positive experience.

Thanks again for trusting Ubuy! We can't wait to have you shop with us again.

Sincerely,
Team Ubuy

Reply from Ubuy India

Updated Jul 24, 2025

Dear Ashish

Thank you for sharing your feedback with us. We appreciate your acknowledgment of our prompt delivery service. At the same time, we sincerely apologize for any inconvenience caused by the frequent calls regarding duties.

We understand your concern and will review our process to minimize unnecessary communication while ensuring smooth customs clearance. Your suggestion about better transparency on package contents and duties is valuable, and we will work on improving this aspect.

If you have any further concerns, please feel free to reach out to us at info@ubuy.com. We value your trust and look forward to serving you better in the future.

Best regards,
Team Ubuy

Reply from Ubuy India

Jul 30, 2025

Hello Jnchero

Please accept our deepest apologies for the significant inconvenience and frustration you’ve experienced. We understand the gravity of your concerns regarding customs processes, transparency about our services, and the quality of our customer support. Your feedback is invaluable, and we take it extremely seriously.

Customs Clarification:

As per our policy, the courier typically manages customs clearance. If additional documentation is required from your end, we advise submitting it directly to the courier partner to facilitate the process.

Customer Service Concerns:

Your experience with inconsistent and unempathetic support falls far below our service standards. We will investigate this immediately upon receiving your order details and reinforce training to prevent recurrence.

To resolve this:

We’ve been unable to locate your order details with your review name. Kindly email us at info@ubuy.com with your order number and specific concerns. Our support head will personally investigate, address every issue, and provide a direct update within 24 business hours.

We deeply value your trust and are committed to improving your experience. Your feedback drives our growth, and we hope for an opportunity to regain your confidence.

Sincerely,
Team Ubuy

Reply from Ubuy India

Jul 24, 2025

Dear Valued Customer

Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected customs duty and additional charges related to your order. We understand how disappointing this experience must have been, and we deeply regret the inconvenience it caused.

To clarify, Ubuy operates as a global marketplace where products ship directly from international sellers. As such, customs/import duties and taxes are not included in the listed price and are determined solely by your country’s customs authorities at the time of delivery. To ensure transparency:

1. A clear note stating “Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery” appears on the checkout page.
2. This was also reiterated in your order confirmation email as a reminder.

While we have no control over these fees, we’re actively exploring ways to improve cost predictability for our customers. We’re glad to hear the product quality met your expectations, and we hope this positive aspect encourages you to shop with us again. For any further concerns, our support team is always available at info@ubuy.com

Thank you for your understanding.

Warm regards,
Team Ubuy

Reply from Ubuy India

Jul 23, 2025

Hello Ravita

Thank you so much for your 4-star review! We’re thrilled to hear you received your order smoothly and appreciate you highlighting that Ubuy is trustworthy. This means the world to us! 🎉

We strive to make every experience reliable and hassle-free, and your feedback motivates us to keep improving. If there’s anything that would have made your experience a 5-star one, we’d love to hear it!

Looking forward to serving you again soon.

Gratefully,
Team Ubuy

Reply from Ubuy India

Jul 23, 2025

Dear KUMARA VADIVEL

Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by both the customs fees and your experience with the Erec Prime Pills. We understand how disappointing this situation must be, and we regret that we fell short of your expectations.

Regarding the customs charges, we clearly state on our checkout page, order confirmation emails, and website policies that customs duties, taxes, or import fees are not included in the product price and are determined by your country’s customs authorities upon delivery. These charges are beyond our control, and we cannot interfere with customs processes. Unfortunately, medication items like Erec Prime Pills often incur higher duties due to local tariff regulations, which may have resulted in the ₹5,000 fee you experienced.

We also regret that the product did not meet your expectations. While we strive to ensure quality, individual results can vary. If you have further questions about the customs clearance process, please do not hesitate to contact our customer support team at info@ubuy.com

We sincerely hope you’ll give us another opportunity to serve you better in the future.

Sincerely,
Team Ubuy

Reply from Ubuy India

Jul 18, 2025

Dear Jayant

Wow! Thank you so much for your wonderful 5-star review! 😊 We're thrilled to hear your first order from Japan arrived sooner than expected!

It's fantastic to know that this experience has made you want to choose Ubuy again. We work hard to make international shopping smooth and speedy, and feedback like yours makes it all worthwhile.

We can't wait to serve you again soon! Welcome to the Ubuy family!

Warm regards,
Team Ubuy