Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more
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Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more
Company replied
Can get whatever I want from International brand but sometimes it shows "Out Of Stock" or "Can't be Delivered in Ur Add." And the Coustom duty(DHL) is very High
Company replied
Company details
Written by the company
Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India
Contact info
52/183, Ubuy Tower, Opp. HCG Cancer Hospital, VT road Mansarovar, 302020, Jaipur, India
- (+91) 7901655023
- info@ubuy.com
- ubuy.co.in
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Ubuy India
Hi HARISHANKAR
Thank you for your positive feedback! We're glad to know you received genuine products and had a safe delivery experience. Your satisfaction is our priority, and we appreciate your trust in Ubuy.
Looking forward to serving you again.
Best regards,
Team Ubuy
It was all good but they have not…
It was all good but they have not mentioned custom charges anywhere.It should be written on the site even if not the true value but atleast give a disclaimer
July 3, 2025
Unprompted review
Reply from Ubuy India
Hello Shweta garg
Thank you so much for your 5-star review and valuable feedback! We sincerely appreciate you taking the time to share your experience.
Regarding customs charges: We completely understand your point about transparency, and we’re glad you highlighted this. For clarity: A clear note appears on our checkout page stating: "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery."
This disclaimer is also included in order confirmation emails (as a reminder). Our website and policies explicitly state that duties/taxes are not included in product prices.
That said, we hear you, we’ll immediately review how to make this information more visible before purchases. These charges are determined solely by your country’s customs authorities, and we cannot estimate or intervene in their process.
We truly value your input; it helps us improve! Thanks again for your support and trust.
Warm regards,
Team Ubuy
Imported some BTF cob LEDs
Imported some BTF cob LEDs, controller and connectors from USA. Fast delivery, and I had a very good experience regarding communication with their help desk. I was confused on the shipment methods for an order, and they were very helpful in clarifying my confusion and also were in touch until the items reached me.
May 7, 2025
Unprompted review
Reply from Ubuy India
Dear Manash
Thank you for sharing your positive experience with us! We’re pleased to know you were satisfied with the imported BTF COB LEDs, controller, and connectors, as well as the fast delivery service.
It’s great to hear that our help desk team could assist you effectively with your shipment inquiries and provide clear communication throughout the process. Ensuring your order arrived smoothly was our priority, and we appreciate you acknowledging our efforts.
We value your trust in Ubuy and look forward to serving you again in the future. Should you need any further assistance, please don’t hesitate to reach out.
Best regards,
Team Ubuy
Amazing platform to buy international…
Amazing platform to buy international product.
June 21, 2025
Unprompted review
Reply from Ubuy India
Hi Vignesh
Thank you for your positive feedback! We're glad you enjoy using Ubuy to shop international products.
Best regards,
Team Ubuy
Product was delivered on time
Product was delivered on time . But I have a major concern , same product in Amazon including customs is getting delivered at Rs.10400. Here I paid Rs. 10200 at the time of booking and additional Rs5000 was charged later on as customs clearance . Which means , I have paid 50% more cost here compared to Amazon . Definitely not an acceptable price . I will not buy anything second time from this site
June 10, 2025
Unprompted review
Reply from Ubuy India
Hello Joseph
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the unexpected customs charges. We understand how concerning and we regret that this impacted your experience with Ubuy.
To clarify, customs duties and import taxes are mandated and collected directly by Indian customs authorities, not by Ubuy or our delivery partners like DHL. These charges vary based on product category, declared value, and current regulations. Our checkout process explicitly states that 'Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery' to ensure transparency.
We recognize that this may not align with your expectations, and we deeply regret the inconvenience it caused. While we strive to provide competitive pricing, import fees are beyond our control and may differ from platforms like Amazon that operate under local fulfilment models, while Ubuy sources only authentic products from trusted sellers abroad.
If you have further questions about the customs process or wish to discuss your order specifics, our support team is ready to assist at info@ubuy.com. We value your input and will use it to improve clarity for future customers.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Team Ubuy
Very nice 👍🏻 product good but not Dinam
June 26, 2025
Unprompted review
Reply from Ubuy India
Hi Gita
Thank you for your feedback. We're glad you liked the product and appreciate your honest input.
Best regards,
Team Ubuy
Best place to buy is Ubuy
June 26, 2025
Unprompted review
Reply from Ubuy India
Dear Ramesh
Thank you so much for the amazing 5-star review! We're thrilled you think Ubuy is the best place to buy. We truly appreciate you choosing us and look forward to serving you again soon!
Best regards,
Team Ubuy
Great service
Great service. Product was genuine and shipping was fast. Recommended.
June 26, 2025
Unprompted review
Reply from Ubuy India
Hello Sawkmie
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to know you had a seamless experience with Ubuy.
Hearing that you found our service "great", received a genuine product, and enjoyed fast shipping truly makes our day! Your trust means everything to us, especially your endorsement as "Recommended". That’s the ultimate compliment!
We promise to keep raising the bar so every order feels this effortless and reliable.
Warmly,
Team Ubuy
Most expensive Twiglets ever sold!!!
1) Took almost one month to deliver (via courier!!!)
2) The order was expensive enough - about INR7500 if I recall correctly and then I had to pay duty of INR4000!!! For Twiglets. Wow
3) Also didn’t arrive in the best condition.
So won’t be buying these again in a hurry.
June 18, 2025
Unprompted review
Reply from Ubuy India
Dear Malini Rao
Thank you for taking the time to share your experience with Ubuy India. We sincerely apologize for the shortcomings you encountered and appreciate your honest feedback, as it helps us improve.
1. Delivery Delay:
We deeply regret that your order took nearly a month to arrive. While international shipping can occasionally face unforeseen delays, this timeline falls far below our standard. We’re actively optimizing our logistics network and courier partnerships to ensure faster, more reliable deliveries in the future.
2. Customs Duty & Pricing:
We understand your frustration regarding the customs duty (₹4000) on your ₹7500 order. Please be informed that import duties are determined and collected by the customs authorities of your country, and we are not authorized to interfere in their processes.
3. Product Condition:
We’re truly sorry the items arrived in unsatisfactory condition. At Ubuy, we strive to deliver quality and consistency, and we understand how disappointing it must be when this does not happen. To address concerns like these, we offer a 7-day return window for eligible products, during which customers can request a refund. However, we were unable to locate any prior communication from you within this period, which limits our ability to resolve the issue retroactively.
Your disappointment is completely understandable, and we regret that this experience has discouraged you from repurchasing. We’d value the opportunity to restore your trust. As a gesture of goodwill, we’d like to offer you up to 10% discount* on your next order with us (code: UBUY10).
Thank you again for your patience and candor. We’re committed to doing better.
Sincerely,
Team Ubuy
Easy hassle-free shopping experience…
Easy hassle-free shopping experience with Ubuy from start to finish. The product was delivered safely and in a timely fashion.No problems at all!
June 15, 2025
Unprompted review
Reply from Ubuy India
Dear Jimmy
Reading your review just made our entire team smile! Thank you so much for taking the time to share your flawless experience with Ubuy.
We’re thrilled to know you enjoyed a truly hassle-free journey—from start to finish—and that your order arrived safely and right on time! That’s exactly the seamless, worry-free experience we strive to deliver for every customer.
Knowing we hit the mark for you means everything to us. We’ll keep working hard to make international shopping feel effortless and reliable.
You’re why we do what we do! Looking forward to serving you again soon!
Warmly,
Team Ubuy
Ease of order interface
Ease of order interface,
Brilliant response of customer queries,
Easy import process
June 19, 2025
Unprompted review
Reply from Ubuy India
Dear Raj
Thank you so much for taking the time to share your 5-star experience with Ubuy India! We’re thrilled to hear your feedback especially your kind words about:
Our easy-to-use order interface ,
Brilliant customer support , and
Seamless import process.
Knowing we hit the mark on these key areas means the world to us! Our team works tirelessly to simplify international shopping, and your recognition fuels our passion to keep improving.
We’d be honored to serve you again soon.
You’ve made our day!
Team Ubuy India
Reply from Ubuy India
Dear Customer,
Thank you for your positive feedback! We're glad to hear your order arrived on time. Your satisfaction is our priority, and we look forward to serving you again.
Best regards,
Team Ubuy
Reply from Ubuy India
Hi Amogh
Thank you for your feedback! We’re glad we could assist you promptly.
Best regards,
Team Ubuy
Reply from Ubuy India
Hi Siddhant
Thank you for your feedback. We’re glad to hear your order arrived on time.
Best regards,
Team Ubuy
Everything went smooth and it was a…
Everything went smooth and it was a great experience
June 15, 2025
Unprompted review
Reply from Ubuy India
Dear Customer,
Thank you for your positive feedback! We're glad to hear your order arrived on time. Your satisfaction is our priority, and we look forward to serving you again.
Best regards,
Team Ubuy
But not Dinamite led strip light only…
But not Dinamite led strip light only strip light
June 23, 2025
Unprompted review
Reply from Ubuy India
Hi Shravan
Thank you for your 5-star rating! We appreciate your feedback about the LED strip light and will ensure your comments are noted.
Let us know if you need anything else at info@ubuy.com We’re always happy to help.
Best regards,
Team Ubuy
Ubuy service is good and satisfied
A little bit nervous when the verification is tangled...but still we got another easy way to do the verification...from you that made us breathe easy...
June 16, 2025
Unprompted review
Reply from Ubuy India
Dear Valued Customer,
Thank you for sharing your experience with us. We understand that verification processes can sometimes feel overwhelming, and we truly appreciate your patience and trust in us to provide a smoother solution.
It’s wonderful to hear that our team could simplify the process for you and ease your concerns. Your satisfaction is our priority, and we’re glad we could make things easier for you.
Should you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again.
Best regards,
Team Ubuy
Honest and time bound hassle free…
Honest and time bound hassle free purchase experience.
Every detail was taken care off.
The delivery was also quick.
Only grouse, the shipping partner DHL is super pricey.
FedEx from experience does a better job and is much more economical. Change to FedEx delivery for your consumers. Thanks for the service.
June 1, 2025
Unprompted review
Reply from Ubuy India
Dear Ashish
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you had an honest, timely, and hassle-free experience with your purchase, and that our team took care of every detail to ensure your satisfaction. We also appreciate your kind words about our quick delivery.
Regarding your concern about DHL’s shipping costs, we understand your perspective and truly value this input. We continuously evaluate our logistics partners to balance speed, reliability, and affordability for our customers. While FedEx may offer more economical options in some cases, we work with multiple carriers to provide the best possible service. That said, we’ll certainly share your suggestion with our logistics team for further review.
Your feedback helps us improve, and we’re grateful for your trust in Ubuy. Should you have any further suggestions or need assistance, please don’t hesitate to reach out.
Best regards,
Team Ubuy
I found my favorite coffee but received nearer to its expiry date
I found my favorite coffee on Ubuy.co.in. Thanks for that. But the product i received is not so fresh. Its nearer to its Expiry date. We request them to send fresh stock next time.
June 18, 2025
Unprompted review
Reply from Ubuy India
Hello Rameshbhai
Thank you for taking the time to share your feedback and especially for highlighting that Ubuy helped you find your favorite coffee! We’re truly sorry, however, that the product you received was nearing its expiry date. This falls short of the freshness and quality we strive to deliver, and we deeply regret the disappointment this caused.
At Ubuy, we take such concerns very seriously. To ensure swift resolutions, we offer a 7-day window for returns, refunds, or replacements on eligible items. Unfortunately, we didn’t receive prior communication about this within that timeframe, limiting our ability to resolve it retroactively.
That said, your experience is invaluable to us. We’ve proactively shared your feedback with our supplier to improve product quality checks and prevent such issues in the future. Moving forward, if you ever receive a product with a nearby or expired date, please contact us within 7 days of delivery with your order details and photos of the expiry label. We guarantee a full refund in such cases.
While we wish we could have assisted sooner, we remain ready to help however possible. Please reach out directly to our support team at info@ubuy.com with your order information and images of the product’s expiry details. We’re committed to ensuring your future experiences reflect the standards you deserve.
Thank you again for your understanding. We hope to serve you better soon and regain your trust.
Warm regards,
Team Ubuy
When we purchase any medicine through…
When we purchase any medicine through online, your handling agent is dhl, for a medicine of Rs 6000.00, we had to pay dhl clearing charges of 5271, you should give clear picture other charges will be extra. all charges should be inclusive upto delivery.
June 1, 2025
Unprompted review
Reply from Ubuy India
Dear Mohamad farouq
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the unexpected customs duty charges on your recent medicine order. We understand how concerning it is to receive additional fees, especially on essential items like medicine, and we regret that this impacted your satisfaction with Ubuy.
To clarify, customs duties and import taxes are mandated and collected by Indian customs authorities, not Ubuy or our partners like DHL. These charges vary based on product category (e.g., medicines often incur higher duties), value, and current regulations. While we clearly state on our checkout process while placing the order, and that "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery".
We understand that this might not be the ideal scenario, and we are sorry for the inconvenience it has caused you. If you have further questions about the customs clearance process or encounter unexpected charges, please do not hesitate to contact our customer support team at info@ubuy.com
We appreciate your feedback and are committed to continuously improving the customer experience at Ubuy. Again, we are sorry for any inconvenience.
Best regards,
Team Ubuy
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