UENI Reviews 8,543

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,645 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding website design and setup. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with customer service, mentioning that their guarantee was misleading or that the process to communicate via email for website changes was clunky and inefficient. A few people also reported problems with domain transfers and losing emails.

What people talk about most

Website

Consumers find the website creation process to be a positive experience. Many reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting their helpfulness and professionalism.... See more

Service

Customers had positive experiences with service. Many reviewers found the service simple, comprehensive, and... See more

User experience

Reviewers consistently report positive feedback about user experience. Customers highlight that the platform... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a experience Using UENI made website design simple and stress-free. It’s fast to set up, mobile-friendly, and professional without needing tech skills. Everything is structured to help your busin... See more

Company replied

Rated 5 out of 5 stars

My experience so far has been above anything I could have imagined. Elizabeth and her team really went above and beyond to take my ideas and incorporate them into the site. The initial presentation by... See more

Company replied

Rated 5 out of 5 stars

The process so far has been exceptional. The website is much more detailed than I expected. The writeups and descriptions are informative and contain everything we want to convey to potential custom... See more

Company replied

Rated 5 out of 5 stars

UENI has been providing exceptional service from the moment I purchased the website development service. Everyone I have encountered thus far, has been extremely present and ready to help me. Thr... See more

Company replied


Company details

  1. Website Designer
  2. Business to Business Service
  3. Software Company

About UENI

Written by the company


Generate more sales, bookings, and leads with a powerful website that reflects the best of your brand.

UENI gives small businesses and independent professionals a chance to reach a broader audience and increase sales by building their new website for them without the need to settle for expensive agencies or complicated DIY web design builders. 

For a small monthly fee we deliver:

  • Professional website done in one week
  • Integrated online store and booking system
  • Custom domain & email
  • Easy-to-use website editor
  • 1:1 Zoom launch call and ongoing support on live chat 


Learn more



About us 

UENI is a tech company founded in 2014 with the goal to fill the gap for millions of local service businesses that are not yet online.

Our mission is to give small service-sector businesses access to the customer base now captured by larger businesses who have the time, knowledge, and resources to attract customers online.

We provide a quick, easy, low-cost solution to help small businesses create a strong online presence. 

Each website is optimized to be clean, load fast, and rank high in search engine results.

Every month we create thousands of websites for small businesses in the US and Europe, and we are just getting started! 


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Working with UENI to create my business…

Working with UENI to create my business website was a very positive experience. The process was smooth, professional, and easy to follow from beginning to end. They helped bring my vision for my janitorial business to life with a clean, professional, and user-freindly website that represents my company well.
I appreciate how supportive the team was throughout the process they made it simple for me to provide information and the final website looks modern, organized, and appealing to potential clients. I will definitely recommend UENI to small business owners looking for an affordable and professional website solution.

May 13, 2026
UENI logo

Reply from UENI

Hi Bernadette!

It was a pleasure helping you bring the vision for your janitorial business to life! We’re so glad the process was smooth and that you're happy with the modern, professional result. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

Remi at UENI provided excellent…

Remi at UENI provided excellent customer service and was both responsive and professional throughout the interaction. Communication was clear, timely, and courteous, and Remi took the time to address questions thoroughly rather than offering generic responses.

What stood out most was the willingness to engage constructively while respecting my business direction and priorities. The support experience felt personalized rather than scripted, which is increasingly rare.

UENI’s platform has been valuable for maintaining a professional web presence, and Remi’s assistance contributed positively to that experience. I appreciate the professionalism, patience, and attention to detail demonstrated during our exchanges.

May 13, 2026
UENI logo

Reply from UENI

Hi there!

Thank you for such a detailed and thoughtful review. We are so proud of Remi for providing that personalized, non-scripted support we strive for. It’s great to know their attention to detail made a difference for your business! Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 1 out of 5 stars

Unbelievably overrated and dubiously…

Unbelievably overrated and dubiously inaccessible. I regret doing business with UENI.

May 12, 2026
Unprompted review
UENI logo

Reply from UENI

Hi Lucas!

We are very sorry to hear about your experience and regret that we’ve left you feeling this way. Customer experience is our top priority, and we want to understand exactly where we fell short regarding accessibility and service. A member of our team will be reaching out to you today so we can address your concerns directly and work toward a resolution.

All the best,
The UENI team

Rated 5 out of 5 stars

It was a very good experience

It was a very good experience, Although this is all new to me! Very well explained ,Just hope i can figure it all out pretty quickly

May 13, 2026
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Reply from UENI

Hi Doniel!

We know jumping into a new platform can be a lot, but we’re glad everything was well explained! You’ll be a pro in no time, but we are here to help if you hit any roadblocks. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

Good costumer service

Good costumer service, good communication

May 13, 2026
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Reply from UENI

Hi Aline!

Thank you for the feedback! We’re happy to hear that you enjoyed our communication and customer service. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

So far so good and I really love my new…

So far so good and I really love my new website and how it's turned out so far. I have an appointment in about two weeks to go over more edits I asked for.

May 13, 2026
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Reply from UENI

Hi Caley!

We are thrilled that you’re loving how the new website is turning out! We look forward to your next appointment to get those final edits exactly where you want them. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

Elizabeth did a great job with helping…

Elizabeth did a great job with helping me get the site up and running. Was very helpful and informative. Answered all the questions i had

May 13, 2026
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Reply from UENI

Hi George!

Elizabeth will be so happy to hear this! We’re glad she was able to get you up and running while answering all your questions along the way. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

Personal and personalized service with…

Personal and personalized service with real people. So glad I found UENI !!

May 13, 2026
UENI logo

Reply from UENI

Hi Ron!

Thank you! We pride ourselves on providing that personal touch with real people, and we are so glad you found us. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

Ariana transformed my website

Ariana transformed my website. Looks so professional. Also clearly explained how to edit and maximize my website.

May 13, 2026
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Reply from UENI

Hi Adam!

We’re so glad to hear that Ariana helped transform your site into something professional! It’s great that you now feel confident editing and maximizing your online presence. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

All my questions were answered

All my questions were answered. The website launch was thourough and Victoria answered all my questions. When the meeting was over, I was able to go back to my hub and find what we discussed. Great job on my website and setting me up for success.

May 12, 2026
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Reply from UENI

Hi Tiffani!

It’s wonderful to know that Victoria provided such a thorough launch and left you feeling set up for success! We’re glad the Hub is proving to be a useful resource for you already. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

So far so good!

May 12, 2026
UENI logo

Reply from UENI

Hi Scott!

We love to hear it! We’re glad everything is going well so far, and we look forward to continuing to support your business. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

Victoria Paulina Funes was great at…

Victoria Paulina Funes was great at explaining everything during the onboarding.

May 12, 2026
UENI logo

Reply from UENI

Hi Antoine!

Thank you for highlighting your experience! We’re glad Victoria Paulina Funes made the onboarding process clear and helpful for you. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

My experience so far has been above…

My experience so far has been above anything I could have imagined. Elizabeth and her team really went above and beyond to take my ideas and incorporate them into the site. The initial presentation by Elizabeth was very detailed and she took the time to explain all details. There were a few minor adjustments that needed to be made but had nothing to do with the design team or Elizabeth. I cant wait to see the final final version!!

May 12, 2026
UENI logo

Reply from UENI

Hi Darren!

Wow, thank you for such a thoughtful review! We are thrilled that Elizabeth and the team were able to bring your vision to life so effectively. We’re looking forward to that final version with you! Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

Our expectations were met

Our expectations were met. The process was simple and UENI delivered. Thank you for a great product and we are excited to share our new website!

May 12, 2026
UENI logo

Reply from UENI

Hi Talicia!

We are so happy to hear that we met your expectations and made the process simple for you! We’re just as excited as you are for the world to see your new website. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

Very professional and knowledgable…

Very professional and knowledgable staff to hand whenever you required. Approachable and friendly

May 12, 2026
UENI logo

Reply from UENI

Hi there!

Thank you for the kind words! We’re so glad you found our staff professional, approachable, and ready to help whenever needed. Do not hesitate to reach out if you need assistance with the service or website.

All the best,
The UENI team

Rated 5 out of 5 stars

So far I'm very pleased

So far I'm very pleased with the website that Ueni created for my new business. There were some rocky starts, as Ueni moved my website over to WIX without consulting with me. Once I was told why, I was ok with it. I feel that I should have been more informed as to exactly why it was moved. The website they created was amazing. I'd hire me! The staff is so kind, greeting you by name when you call. So far, very pleased.

May 12, 2026
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Reply from UENI

Hi Jessica,

We really appreciate the feedback, and we'll definitely consider it to improve our service moving forward. We appreciate your comments and your rating, and we hope this is the start of a solid and lasting partnership!

All the best,
The UENI team

Rated 5 out of 5 stars

What an awesome session facilitated by…

What an awesome session facilitated by Jose today.

This was absolutely the best interaction that I've ever had with any UENI rep.

Clear, helpful, patient, knowledgeable.

May 12, 2026
UENI logo

Reply from UENI

Hi,

We're happy to hear everything has been working as expected. We're always working on improving our service to make sure you receive the best possible support!

All the best,
The UENI team

Rated 5 out of 5 stars

Easy to use

I love easy to use

May 12, 2026
UENI logo

Reply from UENI

Hi Rico,

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

All the best,
The UENI team

Rated 5 out of 5 stars

UENI representatives kept me informed…

UENI representatives kept me informed about the corrective action and the escalation of the request. I appreciate the fact they kept my office informed about the status of the request. Thank you

May 11, 2026
UENI logo

Reply from UENI

Hi Gloria,

Thank you so much for taking the time to leave this positive review. We take pride in always being there to assist in a timely and efficient manner. If at any moment you need further support, please contact us. We´ll be happy to help!

All the best,
The UENI team

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