Members should be allowed access dash cam usb as I could be driving VIPs \executives and if I crashed myself and VIPs would need to view the footage. Secondly get rid of the €500 deposit as no other... See more
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Cars are in great condition. Pickups and returns are e easy and convenient. There are always some issues with Teslas, but that’s not UFOs fault. The only minor thing is the app which looks more like a... See more
Company replied
Mine was an all-round great experience. The registration and booking process was simple and the numerous videos and guides (how to find the pickup location, how to do various things with the car etc)... See more
UFOdrive is definitively a great service. Care is taken to the cleanliness and readiness of the car. Contract, Customer Services, Start of the rental and Return of the car, is made easy. No waiting t... See more
Company replied
Company details
Written by the company
UFODRIVE is a radically better car rental experience. 100% Digital, 100% Electric - we make car rental fast, simple and easy. With revolutionary technology, UFODRIVE manages your electric journey meaning you never have to worry about range and charging. We even cover the cost of charging throughout your journey. UFODRIVE reduces the average 50 minutes at a rental desk to 2 minutes. Simply Arrive & Drive - No queue, No paperwork, No complex insurance or hidden extras. Zero emissions mobility combined with carbon credits for every customer to be used against future rentals! Our unique UFObays are located at premium city and Airport locations where customers can rent prime electric cars like Tesla, Polestar & VW. Delivery & subscription also available in selected markets. Launched in 2018, UFODRIVE has grown rapidly across Europe and the US and receives overwhelmingly positive customer feedback. Now available in 30 locations across 10 countries with many more on the way. Plan and manage your rental, access your car, and interact with our super responsive customer support team - all done seamlessly via the UFODRIVE App.
Contact info
89B rue Pafebruch, 8308, Capellen, Luxembourg
- +352206057
- contact@ufodrive.com
- ufodrive.com
4.5
Excellent
453 reviews
Hasn’t replied to negative reviews
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Reply from UFODRIVE
We're sorry to hear that you experienced noise issues with your car. The issue has since been corrected with a replacement part.
An amazing car rental experience
I had an amazing car rental experience! UFODrive, you rock 😁😁👍🏻👍🏻
Excellent value, low prices, amazing car, free electric charge, very good chat with UfoDrive team, helpful and very quick answers ... an out-of-the-world service, you made rental-car easier than ever.
July 29, 2022
Seamless web service
Seamless web service, great electric cars, super efficient pick up and drop off at a central location in Dublin. Recommended hire company
June 9, 2022
Car not ready, 1h pick up delay
Rented car was not charged, at first the team suggested I should take it and charge it on the way, it took the team 1h to secure the replacement which was parked two places to the left. The replacement car did not have the charging card inside. At the very end I left my favourite sunglasses in the car, apart from contacting the team immediately, multiple times, via phone, text, in writing no one even bothered to check or come back to me on this topic. Very unhelpful and slow customer service. For me never again.
September 6, 2022
Reply from UFODRIVE
We're really sorry that you experienced these issues with your rental and that our team were delayed in being able to switch the car for you. The majority of issues are resolved promptly for our customers, we regret in this instance that it took longer. We'll follow up on site to see if anyone has reported the lost property you mention.
Easy to pick up and drop
Easy to pick up and drop. Affordable price! But other competitors now have tesla n other EV cars. Better to update everything to beat the competition🤗
February 1, 2022
Reply from UFODRIVE
We're constantly working on it...Thanks a lot for your feedback.
Easy rental process
Easy rental process - everything online, I just confirmed the rental contract and picked up the car!
December 25, 2022
Efficient, fast and quality
We rented our Tesla for a long weekend. The service was efficient, fast, reliable and of good value for money.
November 23, 2022
Great contact friendly staff
February 2, 2023
Great service
Great service, great cars and great price! Would recommend UFODRIVE Brussels any time.
December 1, 2022
The App makes it so easy!
I loved that the App controlled the car hire, locking and unlocking (although slightly worried if I ran out of charge). I suggest advising customers to bring a charging cable to put their phone on charge in the car so as to avoid that outcome!
Also helpful to advise about Apple Carplay for those who use that, a really useful tool that means you're working with the navigation tools you know.
Finally the Kona was very like my Kia Soul in layout and thus really easy to step into and drive - the hardest thing is finding the seat controls to adjust for my physique, so maybe some simple advice sbout that.
February 2, 2023
UFODRIVE Dublin
We rented two Teslas during our trip to Ireland. The experience was great (once we found the UFODRIVE section in the car park. Not only did we save money by not buying fuel, it was cheaper than hiring a gas-powered vehicle. The check-in & check-out experiences were super easy. I’m so glad the company has expanded into the States.
May 2, 2022
I ordered a drive mostly because I read…
I ordered a drive mostly because I read on their website that UFO Drive's Teslas have autopilot (except the UK), and I wanted to enjoy the experience. Unfortunately, the Tesla I was given didn't have this feature. I chatted with support, they confirmed the problem, but didn't offer any compensation or a replacement car.
July 19, 2022
Reply from UFODRIVE
We're sorry that autopilot was not available for your rental. Please let us know in advance if you choose to rent again and we will try to help with ensuring you get a car with this option if available.
Charging port was broken on Model S
Charging port was broken on Model S. Had to panic until your team gave me a model 3. Very frustrating and anxiety inducing.
Also the app sucks. Give renters a key card.
July 13, 2022
Reply from UFODRIVE
We're sorry about the frustration you experienced during your rental. We're glad that the switch to another model helped resolve the delay and allowed you to continue with your trip.
We have done (and continue to do regularly) multiple updates on the app to improve the consistency of performance.
Great service
Great service, this is literally next level of how rent a car should work. Would use again for sure.
May 23, 2022
Price was suddenly very good…
Price was very good and was fortunate to have an upgrade to a higher model.
Great driving experience in the Tesla 3.
First experience with full electric car and only surprise was the battery range degradation overnight. Stopped at night with a range of 112 km and in the morning range was degraded to 76 km. The night was cold but not freezing freezing cold, just cold. And then after a 34 km drive, the range was only 21 km. So the fear of having an empty battery was pretty present 😊.
January 9, 2023
Reply from UFODRIVE
Thanks for your feedback and glad that you enjoyed your first EV experience.
Overall great- I struggled a bit with…
Overall great- I struggled a bit with the pick up as there is no mobile signal where the car is parked so signing the contract was difficult (I had to leave again to find a signal
January 24, 2023
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