UGG sizing seems to be off lately. Always had the same size UGGs I’ve ordered two pairs of Rocky Oak and they have both been two small in length. Very odd as the usual chesnut colour is fine. Sadly wo... See more
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Bought replacement insoles for my wife's Ugg boots which are great as opposed to ones bought on high st that disintegrate after about a month. My wife says much more cushioning and warmth,thoroughl... See more
Company replied
I love my UGGS, every pair I have are very comfortable and this last pair I purchased, I had to talk to customer service to get an issue resolved. They fixed it very fast and professionally. I really... See more
I had a problem with my product, the customer service team were fantastic in their responses. Hence why I will always purchase from Ugg. I was upset and it was rectified with a replacement item very q... See more
Company details
About UGG
Written by the company
Welcome to the official Trustpilot profile for UGG®.
Thank you for sharing your reviews with us.Our story:
Founded in 1978 by an Australian surfer on the coast of California, UGG® is a global lifestyle brand renowned for it’s iconic Classic boot. Celebrating unapologetic authenticity and bold self-expression, our convention-defying collection represents the very best of footwear, apparel & accessories.UGG® partners with the best global retailers and owns over 140 concept and outlet stores worldwide in key markets including New York, London & Paris. Find an UGG store near you.
Our commitment:
At UGG®, we are committed to playing our part in protecting the planet for future generations. By 2025, we’ve vowed to help retore one million acres of grassland into regenerative farmlands.Learn more about our purpose-driven journey to a more regenerative future.
Our products:
From our iconic heritage collection to innovative new styles designed for all-weather wear, UGG® takes you from season to season in complete comfort. Crafted from high quality materials made to last, our versatile range of indoor and outdoor styles are timeless staples of self-expression.Our Customer Service:
Your feedback is important to us — our Customer Service team is here to help. Contact Customer ServicesFree returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.
More information on what our warranty covers and how to initiate a claim.
Contact info
Deckers Europe Limited, , 130 Shaftesbury Avenue,, London, W1D 5EU, United Kingdom
- customerservicesuk@ugg.com
- ugg.com
3.6
Average
16K reviews
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RECEIVED WRONG SHOE TWICE
RECEIVED WRONG SHOE TWICE , Received delivery Tuesday, As per my previous review i received someone elses order Wrong shoe, Eventually received a reply to say i had to send them back, I had to pay for a return label as i don't have a printer, Yesterday you advised you resent me my order and have sent me the WRONG shoes AGAIN ! Is this a joke seriously? I have emailed twice received zero reply This is meant to be a gift for mothers day and you are ignoring my email, you have twice sent the wrong shoe, the shoes you've sent are actually cheaper than what i have paid you , Does noone check when sending orders How has this happened TWICE ! in 2 days, i need this sorting ASAP and i cannot pay again for return labels to be printed it is discraceful this service
Original Order number correct shoe i ordered - EU14738624
The new order number you gave yesterday and sent me the WRONG shoe - EU14751745
I need a manager sorting this out asap as your customer service is a joke being email only ! Please don't reply saying email customerservices as i have twice already !
March 12, 2026
Unprompted review
Reply from UGG
Hi JG,
We are very sorry you received the incorrect shoes twice and that our email support has been unhelpful. I have been in touch via email with a resolution and truly apologise for the inconvenience.
Kind regards,
Mia
A great website easy to navigate
A great website easy to navigate,and simple process to buy,when you buy from UGG you know you are getting first class quality so comfortable to wear too.
March 10, 2026
Reply from UGG
Hi Susan,
I am happy to hear that you found our website easy to navigate and the buying process simple. We appreciate your feedback and are glad you are enjoying the quality and comfort of our products.
Kind regards,
Mia
My new Uggs arrived they are beautiful…
My new Uggs arrived they are beautiful 🤩 I love them x The delivery was on time and delivered by a very nice guy Thank you 😊
March 11, 2026
Reply from UGG
Hi Patricia,
I am very pleased to hear that you find your new UGG's beautiful! We appreciate you mentioning the timely delivery and the positive service. Thank you for your lovely feedback!
Best regards,
Mia
I put a different delivery address to…
I put a different delivery address to my own but it still came to me. They also used my first name and the surname of the person at the delivery address.
March 10, 2026
Reply from UGG
Hi Scott,
We regret that your order was delivered to the wrong address and that the name on the package was incorrect. Our team will be in touch via email to assist further.
Kind regards,
Mia
I want to rate this company zero stars.
I want to rate this company zero stars.
Very bad customer service.
My 200$ ugg boots seam.ripped within a month.
I have been waiting 3 months for a resolution from.their warranty claim dept. STILL WAITING!!!
Its impossible to speak w/ a live persob, the emails are automated replies.
In meantime, I had to purchase new boots from a different company.
I would never shop at UGGS again nor would I recommend them.
March 10, 2026
Unprompted review
Reply from UGG
Hi Ruta,
We appreciate you sharing your experience. We're sorry to hear about the issue with your boots and the delay in resolving your warranty claim. I have shared this feedback with our US team and someone will be in touch shortly to assist further.
Kind regards,
Mia
One of the best services
One of the best services. They are always on time, they bring the parcel to the apartment and hand it over... They always deserve 5 stars.
March 10, 2026
Reply from UGG
Hi Saska,
I am delighted to hear that our service met your expectations! It's great to know that you appreciate our on-time delivery and personal handovers. Thank you for your 5-star rating!
Kind regards,
Mia
Fast and reliable service on time with…
Fast and reliable service on time with delivery and lovely clogs
March 10, 2026
Reply from UGG
Hi Georgina,
I am delighted to hear that you received fast, reliable service with on-time delivery and that you find the clogs lovely. Thank you for your positive feedback!
Kind regards,
Mia
I did not receive the cleaning kit that…
I did not receive the cleaning kit that was to be included with the order. I have contacted you twice about this and had no update.
March 3, 2026
Reply from UGG
Hi Tanya,
We are sorry that the cleaning kit was missing from your order and that you have not received a response. We are looking into this right away and someone will be in touch shortly.
Kind regards,
Mia
Awful wrong item delivered!
March 10, 2026
Reply from UGG
Hi Saneeta,
We regret to hear that the incorrect item was delivered. I am pleased to see our Customer Service team are currently resolving this for you, if you do have any further questions don't hesitate to reach back out to them on customerservicesuk@ugg.com.
Kind regards,
Mia
Reply from UGG
Hi Heather,
I am delighted to hear that you received your sandals quickly and that they are top quality and fit perfectly. Thank you for the positive feedback!
Kind regards,
Mia
Reply from UGG
Hi there,
I am very pleased to hear you were satisfied with your order! Thank you for the kind feedback!
Kind regards,
Mia
Excellent prompt service kept informed…
Excellent prompt service kept informed during the process, quality product
March 6, 2026
Reply from UGG
Hi there,
We appreciate you taking the time to leave us this positive feedback, I am very happy to hear that you received prompt service and a quality product.
Kind regards,
Mia
Absolutely love my Taz ll extremely…
Absolutely love my Taz ll extremely comfortable so much so I’ve ordered another pair highly recommend
March 6, 2026
Reply from UGG
Hi Margaret,
I am happy to hear that you find the Tazz ll extremely comfortable! Thank you for your high recommendation and for purchasing another pair; we appreciate your support.
Kind regards,
Mia
Delivered in good condition and on time
March 5, 2026
Reply from UGG
Hi Paul,
We really appreciate the positive feedback! I am happy to hear that your order arrived in good condition and on time.
Kind regards,
Mia
Reply from UGG
Hi Hilary,
I am glad to hear you had a good experience. We will be sure to address this with our courier to ensure safer service for everyone in the community.
Kind regards,
Mia
Excellent customer experience
Excellent customer experience. order confirmed, delivery tracked and goods as described - thank you
March 4, 2026
Reply from UGG
Hi Katie,
I am happy to hear that you had an excellent experience with your order! We appreciate your positive feedback regarding the confirmation, tracking, and quality. Thank you!
Kind regards,
Mia
Reply from UGG
Hi Maureen,
We regret that your order was delayed. I have requested some additional information from you, once this is received, we can advise further.
Kind regards,
Mia
Thanks a lot
Thanks a lot! All great :) And great thanks for changing UPS delivery to Colissimo!
March 4, 2026
Reply from UGG
Hi Yelezaveta,
I am so grateful to hear that everything was great! We appreciate you taking the time to leave us such positive feedback and are glad the delivery change worked out.
Best regards,
Mia
Safe placr
There safe place is on front doorstop and you could see the box coming down past my house lucky it wasnt raining or someone stole it
March 3, 2026
Reply from UGG
Hi there,
We appreciate you taking the time to share this with us. We're so sorry your delivery was not left in a safe place, and that you saw it travel past your home. We'll review this situation.
Kind regards,
Mia
Reply from UGG
Hi Irina,
Thank you so much for this kind feedback! We hope you shop again with us soon.
Kind regards,
Mia
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