I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... See more
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Having dealt with many utility companies across multiple sites, I can safely say the experience with Reece/UGP generally is one of the most supportive, responsive and personable. Thanks to the amazing... See more
Company replied
These guys are the best! Thank you, Tom and Niamh. I recently opened a private counselling practice, and discovered that the gas meter had been illegally removed prior to my tenancy — yet the l... See more
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My dealings with UGP have been positive right from the start. Tom explained the change over process thoroughly, providing us with a competitive deal and seamless transition. It was quick, professional... See more
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Company details
About UGP - United Gas & Power
Written by the company
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Written by the company
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Contact info
Guiseley, LS20 8AH, Leeds, United Kingdom
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Return customer
We approached UGP after a positive experience when switching two sites previously, Tom our account manager was helpful, friendly and found us a deal which worked for us and beat our current supplier by several thousand pounds per year. We will definitely be getting in touch when our next sites come up for renewal in the future.
October 13, 2025
Reply from UGP - United Gas & Power
Thank you for taking the time to share your feedback! We’re delighted to hear that you chose to return to UGP after a positive previous experience. It’s great to know Tom was able to find a deal that worked perfectly for your business and delivered real savings. We truly appreciate your continued trust and look forward to working with you again when your next sites are due for renewal.
– The UGP Team
UGP - 100% recommend to my clients
Since Simply B Energy Ltd started working with UGP, the service has always been exceptional. Steve Howell (account manager) is always on hand to assist with quick pricing/queries, is very knowledgeable and genuinely a nice guy to work with. In addition, the customer service team are swift to resolve any issues - but in honesty there really hasn't been many with UGP. They are 100% one of my key suppliers and I look forward to continue working with them. Becky W - Director of Simply B Energy Ltd
October 8, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you so much, Becky! We’re delighted to hear your feedback and really appreciate your continued trust in UGP. It’s fantastic to know that Steve and our customer service team have consistently delivered the high standards of service we strive for. We truly value your partnership and look forward to supporting Simply B Energy for many years to come!
– The UGP Team
We accepted a good offer for both gas…
We accepted a good offer for both gas and eletricity, with major savings. The communication was excellent and set up took no time at all.
October 2, 2025
Reply from UGP - United Gas & Power
Thank you for your wonderful feedback! We’re delighted to hear that you found the offer competitive and the setup process quick and straightforward. It’s great to know our team’s communication made things easy for you. Welcome to UGP — we’re thrilled to have you on board!
– The UGP Team
Thankyou Nathan for all your help and…
Thankyou Nathan for all your help and advice.
John
October 3, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you, John, for taking the time to share your feedback! We’re so pleased to hear Nathan was able to provide helpful advice and support. Your kind words mean a lot, and we’ll be sure to pass them along to him.
– The UGP Team
Reply from UGP - United Gas & Power
Thank you for your feedback! We’re really glad to hear you’ve found our team proactive and on the ball. Providing attentive, forward-thinking support is exactly what we aim for at UGP.
– The UGP Team
Excellent Customer Contact Throughout
UGP have been trying to get our business for a number of years, but Tom Broughton finally managed to cross the line. He came in with a very competitive price for the half-hourly meter and guided me through the whole process from quote, to contract and supply transfer. He continues to be my point of contact for this 2 year contract. I will definitely get him to quote on other sites as they come up to see how UGP compares.
June 9, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you so much for your kind words and for choosing UGP! We’re delighted to hear that Tom provided excellent support throughout the process and made everything smooth and straightforward. It’s great to know you found our pricing competitive and our service reliable. We really appreciate your continued trust and look forward to supporting you with your future sites.
– The UGP Team
Great staff but phoneline difficult
Timothy was very helpful and always phoned and emailed on time. I gave a lower rating because I could not get through on the phone numbers - it just cut off after a little while.
September 30, 2025
Reply from UGP - United Gas & Power
Thank you for your feedback and for highlighting Timothy’s excellent support — we’ll be sure to share your kind words with him. We’re very sorry to hear about the difficulty you experienced getting through on our phone lines. This isn’t the level of service we aim to provide, and we’re reviewing this to ensure it doesn’t happen again. We really appreciate you bringing it to our attention and for giving us the chance to improve.
– The UGP Team
Excellent company to deal with
We wanted to renew with UGP because they are not pushy, they give you time to look over the quote and we have dealt with them now for over 2 years now and cannot fault them. We dealt with Tim for the renewal and I cannot fault him, very friendly, helpful and doesn't keep bothering you!!
September 30, 2025
Reply from UGP - United Gas & Power
Thank you so much for your kind words and for choosing to stay with UGP! We’re delighted to hear that you value our transparent, no-pressure approach and that Tim has provided such friendly and helpful service. It’s fantastic to have your trust for over 2 years, and we look forward to continuing to support you in the future.
– The UGP Team
They completed all work on time as…
They completed all work on time as promised.
September 15, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your feedback! We’re glad everything was completed on time as promised and that you had a positive experience with UGP.
– The UGP Team
I have been dealing with Timothy Ryan
I have been dealing with Timothy Ryan, he has been very efficient and communication has been great. The process is quick and easy. I would highly recommend UGP
September 29, 2025
Reply from UGP - United Gas & Power
Thank you for your kind words! We’re so pleased to hear that Timothy made the process quick and easy for you. Your recommendation means a lot to us, and we’re delighted to have you with UGP.
– The UGP Team
Would definitely recommend!
Bradley made our experience very easy and was on hand to help with any queries I had. Pricing was the best we had found and the process to switch has been so easy. Would definitely recommend!
September 18, 2025
Reply from UGP - United Gas & Power
Thank you for your fantastic feedback! We’re so pleased to hear Bradley made the process smooth and straightforward for you, and that you’re happy with both the pricing and support received. Your recommendation means a lot to us!
– The UGP Team
UGP a breath of fresh air
UGP are a breath of fresh air, no pushy sales tactics but instead honest, informative and intelligent advice. Tom Menaldino our Account Manager was absolutely fantastic in facilitating moving our utility contracts to UGP. He was professional, clear, concise, helpful and honest. We would highly recommend UGP and Tom :-)
August 5, 2025
Reply from UGP - United Gas & Power
Thank you so much for your brilliant feedback! We’re delighted to hear that Tom provided such clear and honest support in moving your contracts over to UGP. It’s great to know you valued our straightforward approach, and we truly appreciate your recommendation.
– The UGP Team
New energy supply
I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy, no problems at all. When ever I had an issue, I'd call his number direct, he would answer right away and sort it out, nothing was too much trouble, friendly and supportive.
I do recommend UGP for your energy requirements for your business.
September 9, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for sharing your feedback! We’re so pleased to hear that Tom provided such efficient and supportive service in setting up your new supply. Knowing that you found the process quick, easy, and stress-free means a lot to us. We truly value your recommendation and look forward to continuing to support your business.
– The UGP Team
Quick, friendly and customer focused.
I have been really happy with the service I have received. Unlike some other organisations who were invited to quote, contacting Regan, and the UGP team has been easy, my questions answered quickly and I have been kept up to date with progress on our swap to them. I will be recommending them to others.
September 2, 2025
Reply from UGP - United Gas & Power
Thank you for sharing your experience! We’re so pleased to hear that Regan and the team made the process quick, friendly, and straightforward, and that you’ve felt supported throughout your switch. Your recommendation means a lot to us, and we look forward to continuing to provide you with great service.
– The UGP Team
I had the pleasure of working with…
I had the pleasure of working with Reece Brown and was thoroughly impressed by his honesty, helpfulness, and professionalism throughout our interaction. Reece consistently demonstrated a genuine commitment to transparency, always ensuring that I had clear and accurate information. I wouldn’t hesitate to recommend him to others seeking reliable and professional support.
September 3, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you so much for your kind words and recommendation. We’re delighted to hear that Reece provided such honest, helpful, and professional support throughout your experience. Transparency and reliability are at the heart of what we do, and it’s great to know this came through in your interaction.
– The UGP Team
Great customer service
Quite often customer service from energy suppliers is poor, this is not the case with UGP. Sonia called me within 15 minutes of my email asking for help, she was knowledgeable and efficient and within no time had resolved the issue completely. After sales is often an after thought with Companies, with UGP the customer service is excellent.
September 2, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for taking the time to share your experience. We’re delighted to hear Sonia was able to resolve your query so quickly and efficiently. Providing excellent customer service at every stage is very important to us, so it’s fantastic to know this has been your experience.
– The UGP Team
Tom Menaldino has been great
Tom Menaldino has been great. Really made the renewal easy and straightforward. I have full confidence in him.
August 29, 2025
Reply from UGP - United Gas & Power
Thank you for your feedback! We’re delighted to hear Tom made your renewal process smooth and straightforward. It’s great to know you have full confidence in him – we’ll be sure to share your comments with Tom.
– The UGP Team
Reece excellent work thank you
Reece has been very helpful and
Professional and knowledgeable
Of the energy market currently
August 18, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your wonderful feedback! We’re delighted to hear that Reece has been so helpful, professional, and knowledgeable in guiding you through the energy market. Providing expert support and excellent service is what we aim for, and it’s fantastic to know Reece has delivered that for you. We’ll make sure he sees your kind words!
~ The UGP Team ✨
UGP Review
The representative was helpful, patient, polite and answered my query with professionalism
August 21, 2025
Reply from UGP - United Gas & Power
Thank you for sharing your feedback! We’re so pleased to hear that our representative was helpful, patient, and professional in answering your query. Delivering polite and knowledgeable service is a top priority for us, and it’s great to know this was reflected in your experience. We really appreciate your kind words!
Thanks to Bradley for his patience and…
Thanks to Bradley for his patience and understanding with a fairly complex set of accounts to transfer.
The whole process went far more smoothly than I could have imagined and Bradley and the team were, whilst always professional, also easy to talk to and very accommodating.
June 4, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your kind review! We’re delighted to hear that Bradley was able to support you with patience and understanding through a complex account transfer. It’s fantastic to know the process went smoothly and that you found Bradley and the team both professional and approachable. We’ll be sure to share your feedback with them — they’ll really appreciate it!
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