I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... See more
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Having dealt with many utility companies across multiple sites, I can safely say the experience with Reece/UGP generally is one of the most supportive, responsive and personable. Thanks to the amazing... See more
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These guys are the best! Thank you, Tom and Niamh. I recently opened a private counselling practice, and discovered that the gas meter had been illegally removed prior to my tenancy — yet the l... See more
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My dealings with UGP have been positive right from the start. Tom explained the change over process thoroughly, providing us with a competitive deal and seamless transition. It was quick, professional... See more
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Company details
About UGP - United Gas & Power
Written by the company
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Written by the company
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Contact info
Guiseley, LS20 8AH, Leeds, United Kingdom
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Reply from UGP - United Gas & Power
We’re so happy to hear your experience was hassle-free. Thanks for taking the time to leave us a review!
Best regards,
The UGP Team
Extremely professional service
Bradley was more then helpful and patient through the whole process. Charges and terms were explained clearly and any queries handled very professionally.
August 11, 2025
Reply from UGP - United Gas & Power
Thank you for taking the time to share your feedback. We’re delighted to hear that Bradley provided such a professional and patient service, clearly explaining all charges and terms and ensuring your queries were handled promptly. We’ll make sure your kind words are passed on to him. We really appreciate your trust in UGP and look forward to continuing to support your business.
– The UGP Team 🔌✨
Amazing!
My experience with UGP has been amazing right from the start. Bradley is exceptional and has been there for any queries no matter how small or large to help me or my team out. Would highly recommend UGP.
August 5, 2025
Unprompted review
Reply from UGP - United Gas & Power
Hi Paige,
Thank you so much for your lovely feedback!
We’re delighted to hear that your experience with UGP has been so positive from the very start. It’s fantastic to know that Bradley has been such a great support to both you and your team – we’ll be sure to pass your kind words on to him.
We really appreciate the recommendation and look forward to continuing to support you going forward.
Best regards,
United Gas & Power
Great service and communication.
Great service and communication.
Tom has been incredibly helpful throughout the whole process of renewing our contracts. Communication was very efficient and easy to understand.
August 5, 2025
Reply from UGP - United Gas & Power
Hi Ellie,
Thank you for your kind feedback!
We’re really pleased to hear that Tom provided such helpful support throughout your contract renewal. Clear and efficient communication is something we take great pride in, so it's fantastic to know that made a difference to your experience.
Thanks again for choosing UGP — we're always here if you need anything further.
Best regards,
United Gas & Power
New customer
Unlike most electricity companies UGP were easy to contact and very helpful. It is early days, but I am impressed with their service and follow up.
August 5, 2025
Reply from UGP - United Gas & Power
Hi Miranda,
Thank you for your feedback – it’s great to hear!
We’re really pleased that your first impression of UGP has been a positive one. Making it easy for our customers to get in touch and receive helpful, proactive support is a big part of what sets us apart, so it’s great to know that came across.
We look forward to continuing to deliver a service that keeps you impressed. If there’s anything you need, we’re just a call or email away.
Best regards,
United Gas & Power
Great Service
Many thanks to Tom for making the switch over to UGP both seamless and stress free. Tom provided a highly professional insight into the energy market enabling us to make an informed decision.
August 5, 2025
Reply from UGP - United Gas & Power
Hi Gareth,
Thank you for your kind words and for taking the time to share your experience.
We're so pleased to hear that Tom made your switch to UGP seamless and stress-free. Providing clear, professional insight is exactly what we aim for, and it's great to know it helped you make a confident, informed decision.
We really appreciate your feedback and your trust in UGP. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Best regards,
United Gas & Power
AmazonTom M has been nothing but amazing…
Tom M has been nothing but amazing since the start of my contact with UPG. Not only did he help with the switchover from my previous supplier but even went out of his way to sort out a discrepancy with my previous supplier that would have took me weeks to sort! Not only has Tom given me a new contract with great rates! He has also provided me with peace of mind! Could not recommend this company enough and the customer service is 11/10!
August 5, 2025
Reply from UGP - United Gas & Power
Hi Abbey
Thank you so much for your fantastic feedback!
We’re absolutely thrilled to hear that Tom has delivered such a positive experience for you. At UGP, we pride ourselves on going the extra mile for our customers, so it’s great to hear that Tom was able to step in and make the switch seamless—while even resolving a tricky issue with your previous supplier.
We’re delighted you’re happy with your new contract and rates, and even more so that you’ve gained peace of mind from working with us. We’ll be sure to pass your kind words on to Tom—he’ll be chuffed!
Thanks again for choosing UGP and for recommending us so highly. If there’s anything you need going forward, just give us a shout.
Best regards,
United Gas & Power
Excellent service
Our account manager always acts with our best interests in mind- he works hard to ensure that we get the best deals and he is helpful and available (even when on leave)! He always goes above and beyond to help.
August 5, 2025
Reply from UGP - United Gas & Power
Hi Hermione,
Thank you for the wonderful feedback — it’s genuinely appreciated!
We’re delighted to hear that your account manager has consistently gone above and beyond to support you, even while on leave.
Putting our customers first and securing the best outcomes is exactly what we aim for, so it’s fantastic to know that’s been your experience.
If there’s ever anything more we can do, please don’t hesitate to get in touch.
Best regards,
United Gas & Power
A supplier who genuinely wants to help!
We've been working with the team at UGP and they've been genuinely brilliant to deal with. They've not only been friendly, but very responsive and helpful. A huge thanks to Kirk, Dylan and Michael!
August 5, 2025
Unprompted review
Reply from UGP - United Gas & Power
Hi Josh,
Thank you for the fantastic feedback — it really means a lot!
We’re so pleased to hear you’ve had a great experience with the team. Kirk, Dylan, and Michael will be chuffed to know their support made a difference. Being friendly, responsive, and helpful is what we’re all about, so it’s great to hear that came across.
If there’s anything else you need, we’re always here.
All the best,
United Gas & Power
UGP, a very helpful & co-ordinated team.
UGP were very helpful throughout the process, Tom Menaldino particularly, who made sure all the various parts were co-ordinated and made easy for the Client to process.
August 5, 2025
Reply from UGP - United Gas & Power
Hi Graham,
Thank you for your kind words and for taking the time to share your experience.
We’re really pleased to hear that you found the process smooth and well-coordinated — and that Tom was able to support you throughout. Making things easy and stress-free for our clients is exactly what we aim for, so it’s great to know that came through.
If there’s anything more we can do, just let us know.
Best regards,
United Gas & Power
Very efficient and helpful.
Very efficient and helpful.
Easy to contact and speedy replies.
Definitely felt that Tom Menaldino made us feel looked after and was friendly and available to answer any questions
August 5, 2025
Reply from UGP - United Gas & Power
Hi Peta,
Thanks so much for the great feedback!
We’re really pleased to hear that you found the service efficient and easy to navigate — and that Tom made you feel well looked after throughout. Being approachable and responsive is exactly what we aim for, so it’s great to know that came across.
If you ever need anything else, we’re just a call or message away.
Best regards,
United Gas & Power
Helpful and not pushy!
Tom was great, helpful, supportive and allowed me to ask all the 'stupid' questions. Tom didn't push for responses or decisions but worked with us in our timeframe.
August 5, 2025
Reply from UGP - United Gas & Power
Hi Lorna,
Thank you for the lovely feedback — it’s great to hear Tom made such a positive impression!
We’re really pleased he was able to support you in a way that felt comfortable and pressure-free. No question is ever a “stupid” one, and we’re glad you felt able to ask anything along the way.
If there’s anything else you need, just let us know — we’re always happy to help.
Best regards,
United Gas & Power
UGP have been very professional and…
UGP have been very professional and helpful.
August 1, 2025
Unprompted review
Reply from UGP - United Gas & Power
Hi Joe,
Thanks for the great feedback — really glad to hear you've found UGP professional and helpful.
We’re always here if you need anything!
Best regards,
The UGP Team
TERRIBLE EXPERIENCE WITH THIS COMPANY
TERRIBLE EXPERIENCE WITH THIS COMPANY, AFTER I WROTE A REVIEW OF MY EXPERIENCE WITH THEM WHERE THEY OVERCHARGED WITH WITHOUTEVEN GIVING MY A CONTRACT COUPLED WITH MULTIPLE EMAIL THEY HAVE SENT ABOUT CUTTING OFF MY SUPPLY EVEN THOUGH I HAVE CHANGED SUPPLIERS, THEY GOT TRUSTPILOT TO TAKE IT DOWN AS THEY DONT WANT BUSINESS TO KNOW WHAT THEY ARE GETTING INTO IF YOU CHOOSE THEM
WILL GIVE THEM 0 STARS IF I COULD
July 31, 2025
Unprompted review
Reply from UGP - United Gas & Power
Dear Adereni,
We're very sorry to hear about your experience and appreciate you taking the time to share your concerns.
We want to clarify that United Gas & Power does not have the ability to remove reviews from Trustpilot. All reviews remain subject to Trustpilot’s independent content guidelines, and any that are flagged are assessed solely by their moderation team. We fully support honest feedback — even when it's critical — as it helps us improve our service.
Regarding your comments on being overcharged and the switch process, we’re sorry to hear that this has caused frustration. Deemed rates are unfortunately common in situations where no formal contract is in place, but we absolutely understand that clear communication is essential throughout. We’d also like to investigate your account to ensure that all final billing and communications have been handled correctly, especially as you've mentioned switching suppliers.
Please contact our customer care team at customercare@ugp.co.uk or on 0844 318 0044 so we can look into this urgently. Our goal is always to provide a fair, transparent and professional service, and we’d welcome the opportunity to make this right.
Kind regards,
The UGP Team
www.ugp.co.uk
So far, so good
experience so far has been very positive and can't fault anything. I had a cold call from Kyle and he managed to get my interest, then responded quickly with a good price, better than my current gas agreement. He didn't oversell.
It was easy to switch and all of the UGP people I engaged with were friendly, easy to deal with and efficient. Their portal seems easy and the switch was good.
Based on the current experience, happy to recommend to others.
August 1, 2025
Reply from UGP - United Gas & Power
Hi Pete,
Thank you so much for your kind words and for taking the time to share your experience!
We're really pleased to hear that Kyle made a great first impression and that the switch over to UGP was smooth and straightforward. We pride ourselves on being easy to deal with, so it's great to know that came through in your interactions with our team.
We're glad you're enjoying the portal and the service so far — and we truly appreciate the recommendation!
If there's anything you need going forward, please don’t hesitate to get in touch.
Warm regards,
The UGP Team
United Gas & Power
Yes they were extremely good throughout…
Yes they were extremely good throughout the start up with us.
July 23, 2025
Reply from UGP - United Gas & Power
That’s fantastic to hear! We’re so glad your startup experience with UGP was a positive one. Providing a smooth and supportive onboarding is something we really focus on, so it’s great to know we delivered.
If you ever need anything going forward, your dedicated account manager is just a call or email away.
Thanks again for the kind words!
– The UGP Team 🔌✨
The last energy supplier on the market…
The last energy supplier in the market truly understands the importance of focusing on customer needs and actively listening to our concerns. They are dedicated to providing the support and care that we all deserve.
June 6, 2025
Reply from UGP - United Gas & Power
Thank you for the thoughtful feedback!
At UGP, we're committed to putting customers first and ensuring every interaction is supportive, responsive, and built on trust. It's great to hear that our approach is making a difference—we truly believe that understanding and listening to our customers is what sets us apart.
We appreciate your support and look forward to continuing to deliver the service you deserve!
– The UGP Team 💡🤝
UPG - Reece Brown
I dealt with Reece Brown. He was excellent - called me when he said he would and explained everything clearly. I would definitely recommend UGP.
June 3, 2025
Reply from UGP - United Gas & Power
Thanks so much for your kind words!
We’re delighted to hear Reece provided such a professional and reliable service. Clear communication and keeping our promises are key values at UGP, and we’re glad that came through in your experience.
We really appreciate your recommendation!
– The UGP Team 🔋📞
Dedicated account manager
Kash has made the switch to UPS very simple especially when working with 4 separate sites. It is great to have a dedicated account manager to help us with anything that comes up
May 14, 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for the great feedback!
We’re so pleased to hear Kash made your switch to UGP smooth and straightforward—especially with multiple sites involved. Having a dedicated account manager really does make a difference, and we’re glad you’re seeing the benefit.
We’re here whenever you need us!
– The UGP Team 🔌✨
Fantastic
Fantastic, very helpful and managed to save us money on our utility bills. Our account manager Reece is great, anything we need help with he responds very quickly and nothing is too much trouble for him.
May 19, 2025
Reply from UGP - United Gas & Power
Thank you so much for the kind feedback!
We’re thrilled to hear that you’re saving money and receiving such great support from Reece — we’ll be sure to pass your comments on to him. It’s great to know he’s making things easy and efficient for you.
If you ever need anything else, we’re just a call or email away.
– The UGP Team 💡
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