I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... See more
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Having dealt with many utility companies across multiple sites, I can safely say the experience with Reece/UGP generally is one of the most supportive, responsive and personable. Thanks to the amazing... See more
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These guys are the best! Thank you, Tom and Niamh. I recently opened a private counselling practice, and discovered that the gas meter had been illegally removed prior to my tenancy — yet the l... See more
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My dealings with UGP have been positive right from the start. Tom explained the change over process thoroughly, providing us with a competitive deal and seamless transition. It was quick, professional... See more
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Company details
About UGP - United Gas & Power
Written by the company
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Written by the company
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Contact info
Guiseley, LS20 8AH, Leeds, United Kingdom
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4.7
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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ight Seem Like a 5-Star Company Until…
ight Seem Like a 5-Star Company Until You Fall Behind on Payments!
UGP may appear great until you hit a tough spot with payments. In my experience, they handed my account to ACS, a debt recovery company, and things went downhill fast.
If you check into ACS, you’ll see just how far they’re willing to go. Despite my business being based in Cambridge, ACS took me to Portsmouth Magistrates Court. Every single communication was done via email, except for the court letter, which was conveniently sent by post and got “lost” – leaving me with no chance to defend myself.
To make matters worse, they completely disregarded my personal circumstances: I’m an insulin-dependent diabetic, and I have a 6-year-old son living in the property, but none of this mattered to them.
If you value your peace of mind, be very cautious before engaging with UGP, especially if you ever run into financial difficulties.
October 8, 2024
Unprompted review
Reply from UGP - United Gas & Power
Dear Mr Ogur,
We have requested more information through Trust Pilot as we cannot locate your account.
In terms of ACS, we only pass accounts to them as a third party as an absolute last resort due to lack of or no payments made against the energy used on a business account.
Whilst cutting off energy is a last resort for us, it has to be done in certain situations where we can no longer help finance a business use energy but not make the required payments towards it.
If you have issues over the conduct of ACS, it is something you would need to address with them directly. They will look into your concerns and provide you with a response.
In relation to the disconnection. When a site is attended to disconnect the meter, these are business premises and due to the debt owed and lack of payment, debt processes have to be followed.
It is not a step that is taken lightly, however is necessary when debt is unpaid. ACS conduct visits and issues pertaining to this visit would again need to be discussed with them.
If you can send over your details a manager will give you a call and can discuss this in more detail should you wish.
Thanks,
UGP
Smooth Transfer of the Service
Smooth Transfer of the Service! Excellent service and well informed.
October 21, 2024
Reply from UGP - United Gas & Power
Thank you for your feedback! We're delighted to hear the transfer went smoothly and that you felt well-informed throughout the process. Providing excellent service is our top priority, and we're here to help whenever you need us.
Best regards,
The UGP Team
Energy supply switch
Clear and helpful advise and responsive with quotations,
The change over of suppliers was very easy
October 15, 2024
Reply from UGP - United Gas & Power
Thank you for your kind words! We're pleased to hear that the switch was smooth and that you found our advice clear and helpful. We're always here to assist with any future needs you may have.
Best regards,
The UGP Team
One of the easiest switch overs I've…
One of the easiest switch overs I've ever taken part in. UGP were straight to the point with the information we needed to provide, and they did the rest! Anything that we had missed or they needed more information about, they were on the phone straight away so not to delay the switch over.
October 14, 2024
Reply from UGP - United Gas & Power
Thank you for your fantastic feedback! We're so glad to hear that the switchover was completed hassle-free and that our team was quick and efficient in ensuring everything went smoothly. We're here if you need anything in the future!
Best regards,
The UGP Team
Really helpful service
Really helpful service. I have been really impressed with the communication received from UGP. UGP notified me at each step of our switch from a previous supplier which was really helpful. This is something I never had from previous business energy suppliers.
A huge thanks to Sarah Stewart and Sophie Walker for their help and smooth transfer to UGP. Both have been really easy and kind to deal with and this is something I really appreciate, especially after having such awful service/communications with a previous supplier.
October 14, 2024
Reply from UGP - United Gas & Power
Thank you so much for your kind words! We’re thrilled to hear that Sarah, Sophie and the team were able to provide the support and smooth communication you deserved. We know how important it is to have a hassle-free experience, especially after previous challenges and poor service with other energy suppliers. If there’s anything else we can assist with in the future, don’t hesitate to reach out.
Best regards,
The UGP Team
Extremely helpful customer service
Extremely helpful customer service, very easy process to change from existing supplier.
October 7, 2024
Reply from UGP - United Gas & Power
Thank you for your feedback! We're delighted to hear that our customer service team made the switch easy for you. If you ever need further assistance, we’re always here to help!
Best regards,
The UGP Team
Stress free switch to UGP
Regan was helpful on the phone and dealt with email questions, quickly and efficiently. Our company had multiple meters that were due out of contract in just a few days. This was no trouble at all and took any stress away from me.
Once the contracts were signed and agreed. I was passed on to Eddie who was also great. He set up an online account for us to submit readings, get copy bills etc. He merged all of the meters into one online account, rather than several.
Thank you. I will definitely recommend your company and will soon switch my home energy too.
September 26, 2024
Reply from UGP - United Gas & Power
Thank you for your wonderful feedback! We’re so pleased to hear that Regan and Eddie were able to make the switch stress-free for you. Managing multiple meters can be tricky, but we’re glad it was handled smoothly and efficiently. We look forward to continuing to support your business, thanks again for recommending us!
Best regards,
The UGP Team
Great company so far
We just started using them, but so far a great experience. Very helpful team. Sorted our transfer from previous suppliers and it was very smooth transfer.
October 1, 2024
Reply from UGP - United Gas & Power
Thank you for sharing your experience! We're delighted to hear that your transfer to UGP went smoothly and that our team has been helpful. We look forward to continuing to provide you with great service.
Best regards,
The UGP Team
Great experience with stress free switching
Regan Coates (accounts management) and Sophie Walker (Onboarding) have both been fantastic, making our switch to UGP smooth and without stress.
October 1, 2024
Reply from UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that Regan and Sophie helped make your switch to UGP a smooth, stress-free experience. We're here to continue providing excellent service and support.
Best regards,
The UGP Team
Competitive prices and seamless…
Competitive prices and seamless handover to new account. Everything dealt with professionally
September 25, 2024
Reply from UGP - United Gas & Power
Thank you for taking the time to share your experience with us! We’re glad to hear you found our pricing competitive and the handover smooth. Our goal is to ensure everything is managed with professionalism and ease for our customers. If you need any further assistance, we’re here to help.
Best regards,
The UGP Team
I contacted UGP about our new account…
I contacted UGP about our new account and their reply was not only swift but also very helpful. My query was dealt with almost immediately. Very impressive.
September 17, 2024
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that your query was handled swiftly and to your satisfaction. Providing timely and helpful service is something we take great pride in. If you need any further assistance, don’t hesitate to reach out!
Best regards,
The UGP Team
Tom is always polite and helpful
Tom is always polite and helpful. They are a great company to deal with.
September 13, 2024
Reply from UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that Tom has been consistently polite and helpful in your dealings with UGP. We strive to provide top-notch service, and it's always rewarding to know that our efforts are appreciated.
We look forward to continuing our partnership!
Best regards,
The UGP Team
Tim from UGP
I dealt with Tim on our last contract and found him to be extremely efficient and honest. I didn't hesitate in signing a new contract with UGP
September 9, 2024
Reply from UGP - United Gas & Power
Hi Chris,
Thanks so much for your review. It is much appreciated. Thanks again for renewing with UGP for another contract!
Thanks,
UGP
Brilliant service
Brilliant service, we were referred to UGP via another organisation.
As a small business we wished to look at alternatives to brokers we have previously used due to various issues.
We were helped by Herbie who helped explain current pricing, and general overview of the energy situation in the UK, and arranged a very competitive offer which we have chosen. One of the best parts for us was was the ease and competency of communication (a teams call!), no forced 'rush' that some brokers try, and dealing with the transfer to the new contract to allow me to focus on more immediate responsibilities of the business.
Thank you for the great service.
August 29, 2024
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your wonderful feedback! We're delighted to hear that Herbie was able to guide you through the process with ease and provide you with a competitive offer. We understand the importance of clear communication and a no-pressure approach, so it's great to know that this made a positive impact on your experience.
We appreciate your trust in UGP and look forward to continuing to support your business.
Best regards,
The UGP Team
Such a pleasant experience
I was getting fed up with overseas call centres and holding on the phone for hours on end with BG so I spoke to Thomas at UGP who was very patient with me, we had 3 different energy accounts that needed switching and he made the whole process very easy. We got very fair rates and I have been very happy with everything. Having people in the UK you can talk to makes such a difference, please keep up the great work!
February 28, 2024
Reply from UGP - United Gas & Power
Thank you for sharing your experience! We're thrilled that Thomas was able to assist you smoothly with switching your energy accounts and that you were happy with the personal account management service.
Your feedback is appreciated and we look forward to continuing to provide you with great service and fair rates.
Best regards,
The UGP Team
Commercial Arts Centre Electricity Renewal
Tom was great help with renewals, informative and empathetic to customer circumstances. Great communicator.
August 1, 2024
Reply from UGP - United Gas & Power
Thank you for your feedback! We’re pleased to hear that Tom was able to assist you effectively with your electricity renewal. We strive to offer not only competitive pricing but also a personalized approach, understanding the unique circumstances of each of our customers.
We appreciate your trust in us and look forward to continuing to meet your needs.
Best regards,
The UGP Team
I don't normally do reviews but have…
I don't normally do reviews but have had a few emails from UGP requesting one. Dealing with UGP has always been good with quick responses instead of being in a queue & feels that I'm with a small local Yorkshire company rather than one of the giants. However, the reason I've only given 3 stars is that I was promised that our smart meters could be read remotely, which was an important factor when changing suppliers, as I am not local to where the meters are sited. After signing up to UGP & requesting smart meter readings, I was then told that this wouldn't be possible, which means at the end of every month I now have to do a 25 miles round trip just to read the meters ! Had I been aware of this, I wouldn't have moved to UGP.
August 21, 2024
Reply from UGP - United Gas & Power
Hi David,
Thank you for taking the time to share your feedback, and we sincerely apologise for any inconvenience you’ve experienced. We understand how important remote meter readings are, especially given your situation. It’s disappointing to hear that we didn’t meet your expectations in this regard.
We are currently working with our metering team to get the matter resolved as it would seem that there is an issue obtaining remote reads on your current electric meter. We will contact you directly in order to ensure that this issue is resolved asap.
If there’s anything we can do to assist you further or to explore alternative solutions, please don’t hesitate to reach out.
We value your business and hope to improve your experience with us moving forward.
Best regards,
The UGP Team
The registration process was simple and…
The registration process was simple and easy to follow.
August 7, 2024
Reply from UGP - United Gas & Power
Thank you for your positive review, our team work hard to ensure that the registration process is easy for our customers. Your feedback is greatly appreciated, please do not hesitate to call us if you need any further assistance.
Best Regards
The UGP Team
Reply from UGP - United Gas & Power
Thank you for sharing your experience! We're glad to hear that our response was prompt and our pricing competitive. If you have any further questions or need additional assistance, we're always here to help.
Best regards,
The UGP Team
Not helping when you need them
I switched to UGP 16 months for price reasons. The switch was relatively easy but despite numerous reminders they were unable to read the meter remotely. They said this should be easy, they tried and failed. Four months ago they said this was fixed, but in fact somehow on that date they managed to disable the night meter. Then they said our meter was broken and needed replacing. We now have a new meter with no instructions on how to read it and still no night meter reading so being charged all electricity at the higher Day rate.
Now not getting any replies to my emails.
This wasn't a good day for you to send me a request to fill in a Trustpilot review.
August 16, 2024
Reply from UGP - United Gas & Power
Hi Olwen,
Thank you so much for taking the time to leave us a review. We are looking into this issue with the meter currently and working hard to get this addressed for you.
This has been escalated to the Head of Operations and will get you an update asap in terms of the issue.
Feel free to call through to the customer services team or your Account Manager if you need an update but we will get back to you asap on this.
Thanks,
UGP
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