UIS Australia Reviews 1,992

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's friendliness, professionalism, and helpfulness, making the overall experience pleasant and efficient. Many people appreciate the clear and detailed information provided, which helps them understand complex processes and make informed decisions. The customer service is frequently praised for its quick response times and the ease of navigating the online portal, contributing to a smooth and stress-free journey. However, some people mentioned feeling pressured and dismissed, with concerns about unprofessional comments and a lack of respect for their circumstances. A few other people also expressed frustration about being contacted for reviews without having used the service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Consumers generally report positive experiences with the service, highlighting its ease, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process of obtaining a visa... See more

Response time

Users describe positive interactions with response times, highlighting prompt, clear, and reassuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more

Company replied

Rated 5 out of 5 stars

From start to finish truly felt look after and made to feel confident in making my decision to visit Australia it really is a dream come true and I cant thank Olivia Woods, summer, chen and also Tamar... See more

Company replied

Rated 5 out of 5 stars

The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more

Company replied

Rated 5 out of 5 stars

Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more

Company replied


Company details

  1. Immigration and Naturalization Service
  2. Immigration Attorney
  3. Legal Services
  4. Visa Consultant

Written by the company

The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Works, but expensive

Did get my visa approved, but was VERY expensive with a lot of hidden fees

February 13, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Erlend,

Thank you for your feedback. We’re glad to hear that your visa was approved, and we appreciate you sharing your thoughts regarding the cost. As a service-based business, we always aim to clearly communicate fees upfront, and we take your comments seriously to continue improving our services and support.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Great support

I spoke to josh He listened very carefully and was very helpful to answer all my questions it was brilliant talking with him and overall a great person to talk to.

February 16, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Saurav,

Thank you so much for your kind words! We’re really glad to hear that you felt listened to and that all your questions were answered clearly and helpfully. It’s wonderful to know you had such a positive experience.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Made very easy and answered all my…

Made very easy and answered all my questions

February 16, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Lorcan,

Thank you so much for your kind words! We’re really glad to hear that the process was made easy for you and that all your questions were answered.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Very easy and efficient and very…

Very easy and efficient and very helpful with the experience with Lisa baker

February 15, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Wesley,

Thank you so much for your kind words! We’re really glad to hear that you found the experience easy, efficient, and helpful.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Professional

Professional, amazing

February 15, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Jason,

Thank you so much for your kind words! We’re really glad to hear that you found our service professional and amazing.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

I just spoke with Josh and he was…

I just spoke with Josh and he was incredibly helpful. Clear, concise, and to the point. Very professional and I highly recommend the services provided here!

February 15, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi James,

Thank you so much for your kind words! We’re really glad to hear that you found the service clear, concise, professional, and helpful. Your recommendation means a lot to us!

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Great expertise and patience

My experience with Sharon and Josh was simply amazing! I had so many questions and I was so excited about being contacted by UIS I didn’t know how to process all my emotions; however, they showed patience and commitment to helping me and their guidance was just perfect. I strongly recommend their advice!

February 12, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Pierfrancesco,

Thank you so much for your kind words! We’re really glad to hear that you found the guidance patient, committed, and perfect for your needs. It’s wonderful that you felt supported and well-informed throughout the process.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

First of all i have to mention how…

First of all i have to mention how quick they are working.
Once you signed up the bsll starts rolling immediately.
Very kind and informative and always willing to answer any question.

February 11, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Christoph,

Thank you so much for your kind words! We’re glad to hear that the process was quick, informative, and that our team was always willing to answer your questions. We’re happy you had a positive experience!

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Excellent service and extremely…

Excellent service and extremely helpful! Olivia Woods took the time to explain everything to me in as much detail as I needed. Very polite!

February 3, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi,

Thank you so much for your kind words! We’re glad to hear that the service was excellent, helpful, and detailed, and that you had a polite and positive experience.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Very efficent phone call

Very efficent phone call, lots of vlearly worded and useful information recived.

February 11, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Hindrik,

Thank you so much for your kind words! We’re glad to hear that your phone call was efficient and that you received clear and useful information.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

If you’re unsure about anything they got you.

Due to the time difference it’s been adventurous connecting. However, once I did things went amazingly. I can’t remember the woman I spoke with originally and I feel bad for it because she was on point with her answers. Then I got switched to Josh and he was also brilliant. They are willing to help out even though it’s the middle of the night there with no issues. The directions were clear and easily followed. I’m happy I made the call and am excited to see things progress.

February 10, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Preston,

Thank you so much for your kind words! We’re glad to hear that, despite the time difference, the support was clear, helpful, and easy to follow. We’re happy that your experience was positive and that you feel confident as things progress.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Really nice and kind help!

February 9, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Romeo,

Thank you so much for your kind words! We’re really glad to hear that you received really nice and kind help.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Way easier than I expected

To be honest, I was stunned by how easy it was to get started with the visa process. At first, I thought it would be a long and difficult journey. But just one day after I applied on the website, I received a call from the UIS.

The support I got over the phone was amazing. I never expected to receive this much help. I spoke with a young lady named Lisa Baker, and she assisted me so nice — she truly guided me through everything and was very friendly and helpful.

I believe that for many young adults, applying for a visa can feel quite overwhelming at first (I felt the same way yesterday). But after such a friendly start and such great support, you quickly gain confidence and feel much less nervous about the whole process.

Thank you so much for your help and guidance.

February 8, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Kevin,

Thank you so much for your kind words! We’re really glad to hear that the visa process was easier than you expected, that the support over the phone was amazing, and that you felt guided, confident, and comfortable throughout. We’re happy the experience made the process less overwhelming and more reassuring.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Great

Great speaking to the staff, friendly atmosphere and amazing help

February 8, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Logan,

Thank you so much for your kind words! We’re really glad to hear that speaking with our staff was great, the atmosphere was friendly, and the help provided was amazing.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Extremely helpful clear and friendly.

February 8, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi William,

Thank you so much for your kind words! We’re really glad to hear that the support was extremely helpful, clear, and friendly.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars
UIS Australia logo

Reply from UIS Australia

Hi CP,

Thank you so much for your kind words! We’re really glad to hear that the support was helpful and informative.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Very prompt and efficient. Would highly recommend.

February 6, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Mark,

Thank you so much for your kind words! We’re really glad to hear that you found our company prompt, efficient, and highly recommendable.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Customer service off derek was very…

Customer service off derek was very informal as what I need to do and what information I need

February 5, 2026
UIS Australia logo

Reply from UIS Australia

Hi Lewis,

Thank you so much for your kind words! We’re really glad to hear that the support was informative and helped you understand exactly what you need to do and the information required.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Barney was amazing he explained…

Barney was amazing he explained everything to the point ant was polite and easy going to talk to

February 5, 2026
UIS Australia logo

Reply from UIS Australia

Hi Pooja,

Thank you so much for your kind words! We’re really glad to hear that the support was amazing, clear, polite, and easy to talk to.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

I reiceived important information from…

I reiceived important information from a very friendly person (Derek?) to all I want to know! I was happy to discuss some of the details!

February 5, 2026
UIS Australia logo

Reply from UIS Australia

Hi Karl,

Thank you so much for your kind words! We’re really glad to hear that you received all the important information you needed and that the support was friendly and helpful during your discussion.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look