UIS Australia Reviews 1,992

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's friendliness, professionalism, and helpfulness, making the overall experience pleasant and efficient. Many people appreciate the clear and detailed information provided, which helps them understand complex processes and make informed decisions. The customer service is frequently praised for its quick response times and the ease of navigating the online portal, contributing to a smooth and stress-free journey. However, some people mentioned feeling pressured and dismissed, with concerns about unprofessional comments and a lack of respect for their circumstances. A few other people also expressed frustration about being contacted for reviews without having used the service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Consumers generally report positive experiences with the service, highlighting its ease, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process of obtaining a visa... See more

Response time

Users describe positive interactions with response times, highlighting prompt, clear, and reassuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more

Company replied

Rated 5 out of 5 stars

From start to finish truly felt look after and made to feel confident in making my decision to visit Australia it really is a dream come true and I cant thank Olivia Woods, summer, chen and also Tamar... See more

Company replied

Rated 5 out of 5 stars

The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more

Company replied

Rated 5 out of 5 stars

Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more

Company replied


Company details

  1. Immigration and Naturalization Service
  2. Immigration Attorney
  3. Legal Services
  4. Visa Consultant

Written by the company

The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fast, useful and efficient

Olivia wood (the person who looked after me) has worked hard and is quick and understanding with responses and feedback, telling me exactly what I am applying for and updating me frequently

February 28, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Jack,

Thank you so much for your kind words! We’re glad to hear that the support was fast, efficient, and informative, with clear explanations and frequent updates throughout your application process.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 4 out of 5 stars

Very professional staff and always…

Very professional staff and always there if you need any kind of help.

February 26, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Max,

Thank you so much for your kind words! We’re glad to hear that the staff was professional and always available to assist whenever you needed help.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Thank you vary much for you good job!

February 26, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Mattia,

Thank you so much for your kind words! We’re glad to hear that you appreciated the support and found the service helpful.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 1 out of 5 stars

Really pushy sales people make you pay…

Really pushy sales people make you pay 1800+ euro for a visa. I registered on a Sunday and within one week they convinced me to get an visa as soon as possible. I did, but unfortunately my father was diagnosed with heartfailures a week later. I got in contact with them and they could only pay me back 800 euro. They said they already put a lot of effort in the visa and they needed the 1000 euro for this. Everywhere I read 1800 in a insane amount of money for a visa. DONT TRUST THEM!!

November 1, 2025
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi,

Thank you for sharing your feedback with us.

We apologize for any inconvenience you encountered with our services.

We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.

As such, we would like to review your case further to ensure you receive the service you deserve.

Kindly provide us with your contact information to address your complaint promptly.

We hope to hear from you soon.

Best regards,
UIS Australia

Rated 5 out of 5 stars

Uis Australia.

Wonderfull lot of people to speak to. They are constantly there for any assistance. Have fast replies even for being across the world. And make you feel like no question is to stupid. A wonderful company to deal with.

February 10, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Kian,

Thank you so much for your kind words! We’re glad to hear that the support was always available, responsive, and made you feel comfortable asking any questions, no matter where you are in the world.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Best experience !!

All the agents I talked to were absolutely nice and helpful, as well as very professional.
Premium experience !!!

February 25, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Boutayna,

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience and found the team to be nice, helpful, and professional throughout your journey.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, straight to the point, just what you need to get started on your application!!!

February 24, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Archie,

Thank you so much for your kind words! We’re glad to hear that the support was extremely helpful, clear, and gave you exactly what you needed to get started on your application.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Staff are very helpful

February 24, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Callum,

Thank you so much for your kind words! We’re glad to hear that our staff were very helpful.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

It’s been perfect

It’s been perfect, and they are very professional

January 15, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Det,

Thank you so much for your kind words! We’re glad to hear that your experience has been perfect and that you found the service very professional.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Professionals

Was consulted by Emily Rhodes about my visa application to Australia. Extremely professional, knowledgeable and caring. I will be coming to Sydney for 6 months with my friend and will recommend her to go with UIS Australia as well

February 18, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Hanna,

Thank you so much for your kind words! We’re glad to hear that the representative was professional, knowledgeable, and supportive. It’s wonderful to know that you feel confident about your upcoming trip to Sydney, and we truly appreciate your recommendation of UIS Australia.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Lisa and Amelia carter have been…

Lisa and Amelia carter have been excellent navigating me through the process kindly and efficiently, nothing but praise for Amelia’s up beat attitude and lisas proficiency in helping me.

February 22, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Matthew,

Thank you so much for your kind words! We’re glad to hear that the support was efficient, helpful, and positive throughout your process. It’s wonderful to know that your experience with our team was so smooth and enjoyable.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Couldn’t recommend this team highly…

Couldn’t recommend this team highly enough. Jennifer was very helpful. She talked through the entire process to see which visa suited my needs. She was very patient and attention to detail was great. She was always there to help and was very quick at getting back to any concerns or queries I had. Will definitely recommend UIS Australia in the future.

February 20, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Seamus,

Thank you so much for your kind words! We’re glad to hear that the team provided helpful, patient, and detailed support throughout your visa process. It’s wonderful to know that your questions and concerns were addressed promptly, and we truly appreciate your recommendation of UIS Australia.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 1 out of 5 stars

They took my money

They took my money, promissed refund but nothing happened. If you want an agency that helps you with VISA, they must have OMARA number. this "business" is not serious. Highly recommeding you find agency that provide OMARA number otherwise say bye bye to your money.

February 14, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Taif,

Thank you for sharing your feedback with us.

We apologize for any inconvenience you encountered with our services.

We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.

As such, we would like to review your case further to ensure you receive the service you deserve.

Kindly provide us with your contact information to address your complaint promptly.

We hope to hear from you soon.

Best regards,
UIS Australia

Rated 5 out of 5 stars

Everything

Great communication and they intertain very well

February 19, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Michael,

Thank you so much for your kind words! We’re really glad to hear that you found the communication great and the experience enjoyable.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Lisa Baker was so helpful

Lisa Baker was so helpful! Thank you

February 18, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Izzy,

Thank you so much for your kind words! We’re really glad to hear that you found the service helpful.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 4 out of 5 stars

The consultation helped me a lot with…

The consultation helped me a lot with my visa application process. All information was explained in a clear and understandable way, and they were always easy to reach with fast respones. Although the price was on the higher side, the support and professionalism made it worthwhile.

February 17, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Yara,

Thank you so much for your kind words! We’re really glad to hear that the consultation helped you with your visa application, and that the information was clear, accessible, and professional. We appreciate your feedback and are happy that the support made the experience worthwhile.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Very nice service

February 17, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Konstantinos ,

Thank you so much for your kind words! We’re really glad to hear that you found our service very nice.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Everyone was extremely helpful

Everyone was extremely helpful, the explanations were very clear, and everything was concise and professional. The people that helped me through the process were very polite and kind, and were very amicable.

February 17, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Robin,

Thank you so much for your kind words! We’re really glad to hear that you found the service clear, professional, and friendly, and that the team was helpful and polite throughout the process.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Josh was very clear and helpful

Josh was very clear and helpful, great customer service

February 15, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Billy,

Thank you so much for your kind words! We’re really glad to hear that you found the service clear, helpful, and professional.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

It's super easy and smooth experience…

It's super easy and smooth experience to share my info. With her for my further Visa processes.
It was so calming to have a conversation with her ..Thanks UIS...

February 16, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Narinder,

Thank you so much for your kind words! We’re really glad to hear that you found sharing your information easy and the conversation calming. We’re happy that your experience with us was smooth and positive.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

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