Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish truly felt look after and made to feel confident in making my decision to visit Australia it really is a dream come true and I cant thank Olivia Woods, summer, chen and also Tamar... See more
Company replied
The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more
Company replied
Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more
Company replied
Company details
Written by the company
The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.
Contact info
91 King William Street, SA 5000, Adelaide, Australia
- +61-8-715-01857
- support@uisaustralia.com
- uisaustralia.com
4.5
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Jade was verry friendly and efficient
Jade was verry friendly and efficient. I said that I've never been to Australia before and that I would like to visit first before aplying for a visa. She immidiately verified my email adress and sent me assistance for traveling and also for immigration. Great service!
May 3, 2026
Reply from UIS Australia
Hi Adam,
Thank you so much for your kind words! We’re glad to hear that you received friendly, efficient support and helpful information tailored to your plans. It’s great to know the guidance made things clearer for you.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Great customer service
Spoke with Jade on the phone about job opportunities and a VISA in Australia.
She guided me through the whole process and explained everything very clearly.
Thanks Jade!
May 3, 2026
Reply from UIS Australia
Hi Daan,
Thank you so much for your kind words! We’re glad to hear that you received clear guidance and helpful support while exploring your options for Australia.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Mr Jordan helped me understand…
Mr Jordan helped me understand everything about the visa process,he answered the questions in a very detailed way
May 3, 2026
Reply from UIS Australia
Hi Kenneth,
Thank you so much for your kind words! We’re glad to hear that you received clear and detailed explanations and that everything was easy to understand throughout the process.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Reply from UIS Australia
Hi Joseph,
Thank you so much for your feedback! We’re glad to hear that you found the support great and helpful.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Reply from UIS Australia
Hi,
Thank you so much for your feedback! We’re glad to hear that you found the support helpful and positive throughout your experience.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
The lady I spoke with was very helpful…
The lady I spoke with was very helpful and had all the information that I needed, this was a pleasant experience and look forward to contacting them again
May 3, 2026
Reply from UIS Australia
Hi Olivia,
Thank you so much for your kind words! We’re glad to hear that you received all the information you needed and had a pleasant experience throughout your interaction.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Reply from UIS Australia
Hi Thamilsellvi,
Thank you so much for your feedback! We’re glad to hear that you found the service helpful and efficient.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
The guy who I spoke to was Alan he was…
The guy who I spoke to was Alan he was absolutely brilliant at answering all my questions about getting my visa to travel to Australia I really appreciated how kind he was honestly giving a five star rating just isn’t high enough for how great he is
May 3, 2026
Reply from UIS Australia
Hi,
Thank you so much for your kind words! We’re really glad to hear that you received clear and helpful answers to your questions and had such a positive experience throughout your conversation. We truly appreciate your feedback.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Patient, Helpful, Encouraging
The team really took their time to explain everything carefully, offering me support for what was a massive decision for me. I appreciated their patience whilst I came to terms with making the decision, and for being flexible with my payment dates.
Big thanks to Tanya, Jennifer, Karen, Ben & Lisa for making this happen
February 14, 2026
Unprompted review
Reply from UIS Australia
Hi Ben,
Thank you so much for your kind words! We’re really glad to hear that you felt supported, encouraged, and well guided throughout such an important decision. It’s great to know the flexibility and care made a positive difference in your experience.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Spam calling
I have asked to not be contacted by cell phone further, there have been repeated steps to call me and I have told them not to call me, please stop calling or I will take further action
May 1, 2026
Reply from UIS Australia
Hi,
Thank you for your feedback.
UIS Australia manages client communications in line with clear internal procedures, including the handling of contact preferences and follow-ups. Where a client requests not to be contacted, these preferences are recorded and applied within our systems.
We do not engage in unsolicited communication, and all contact is conducted in accordance with our standard consultation and service processes.
We take concerns regarding communication seriously and would appreciate the opportunity to review your details to ensure your preferences have been correctly updated and applied. Please contact our team directly so we can address this promptly.
Kind regards,
UIS Australia
The staff were all very helpful and…
The staff were all very helpful and were readily available to answer any questions I had. Would highly recommend!!
April 29, 2026
Unprompted review
Reply from UIS Australia
Hi Francis,
Thank you so much for your kind words! We’re glad to hear that you found the team helpful and available to support you throughout your experience. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Super company!
Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the application very straightforward. The online portal is also very easy to navigate.
April 29, 2026
Unprompted review
Reply from UIS Australia
Hi Marc,
Thank you so much for your kind words! We’re really glad to hear that you found the process easy and straightforward, and that the portal and support made your application simple to complete. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Do Your Research Before Trusting UIS With Your Visa
Where do I start... I began the application process for my visa back in October 2023. I applied for the subclass 190 so I could arrive in Australia and go straight back into my line of work. At the time of applying, I was told I'd have the visa by the time I arrived in Australia - a promise that turned out to mean absolutely nothing.
I was also told the process would take around six months once submitted. That six months became a year. Then longer. And longer again. To make matters worse, the person I originally dealt with left the company partway through the process. From that point on, I was passed between different people, none of whom seemed to have any real understanding of my case or its history. There was no continuity, no accountability, and no one who actually knew what was going on.
Not once did UIS proactively reach out to update me - every single piece of information I received came because I had to chase them. When I did get responses, they were vague, unhelpful, and frankly felt scripted. There was no sense that anyone was actually fighting my corner.
I have friends who have gone through similar visa processes with other agents, and the difference is night and day. Their agents kept them informed every step of the way, explored every possible avenue - submitting different ANZSCO codes under the same EOI, for example - and treated them like a priority. I received none of that. I was left entirely in the dark.
What makes this even harder to accept is that UIS held my login details throughout the entire process, meaning I couldn't even check the status of my own EOI. I was completely dependent on them to keep me informed - and they failed to do that at every turn.
2.5 years into this process, I had to chase them for a routine update, only to be told that my application had expired. They knew. And they said nothing. I had to find out myself. That moment broke whatever trust I had left.
I feel completely misled. Had I known that the fees I paid were simply for help submitting documentation - with no real ongoing support, no advocacy, and apparently no monitoring of my application - I would have done this entire process myself. I paid a significant amount of money to be guided and supported through one of the most important applications of my life, and instead I'm back to square one, being asked to pay even more money to start again.
This is not just poor service. This is a failure of basic professional duty. I urge anyone considering UIS to think very carefully before trusting them with something this important.
April 27, 2026
Unprompted review
Reply from UIS Australia
Hi Louis,
Thank you for taking the time to share your feedback.
UIS Australia is a registered private company providing immigration-related consulting services. Our services are delivered within a defined scope, with clear processes, communication channels, and expectations established at the beginning of each engagement.
We have reviewed the concerns raised in your review, particularly those relating to communication during the process, case progression, and perceived delays. While we understand your frustration, these points do not reflect our documented records or the standard procedures followed in managing client cases.
We also note your comments regarding continuity of handling and updates over the course of your engagement. We take these matters seriously and continuously work to ensure clients are supported appropriately throughout their case.
As we are unable to discuss specific case details publicly, we are not in a position to address individual allegations in detail here. However, we would welcome the opportunity to review your matter directly and clarify any outstanding concerns. Please contact our team with your case information so we can investigate this further.
Kind regards,
UIS Australia
great service very grateful to olivia
April 10, 2026
Unprompted review
Reply from UIS Australia
Hi Adam,
Thank you so much for your kind words! We’re glad to hear that you had a great experience and found the service helpful.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Really good proccess
They were very helpful with everything, and anytime I wrote to them they answered really quickly, solving all my questions. They made the experience of getting the visa really simple
April 17, 2026
Unprompted review
Reply from UIS Australia
Hi María,
Thank you so much for your kind words! We’re glad to hear that you found the process simple and that all your questions were answered quickly and clearly.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
My experience was great with uis…
My experience was great with uis Australia I was guided through the entire process and was also very well treated by Olivia woods who helped me through the document stage of my journey couldn’t recommend this company enough made my process quick and easy had a great experience with them and couldn’t thank them enough!
April 19, 2026
Unprompted review
Reply from UIS Australia
Hi Matt,
Thank you so much for your kind words! We’re glad to hear that you had a great experience and that you felt well guided and supported throughout the process, especially during the document stage. It’s wonderful to know everything felt smooth and easy for you. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
UIS Australia - Got scammed here
UIS nothing but just a bunch of scammers. I am saying this because I got ample amount of evidence. The guy named Denis Muller called me and lied to me over a call that "I can come to Australia and stay
here without even the requirement to work and after 3 years I can just apply for the PR". Got the call
recording for this as well. Denis Muller just then pushed further towards paying 2690gbp and sign the contract. So based on his mere lie, I just paid the money. Next day when I called UIS, the lady clarified me that Denis Muller has actually lied to me about the scenario of coming/staying in Australia and that this guy has only brought bad reputation for the company because he in a habit of lying. So once the lady helped me with the truth, I applied for the refund as per my right written in the contract. Then I had received email on 3rd Oct 2025 from Denis Muller that I will receive a refund of 1305USD. Since then despite of repeated reminders & calls, I have not been paid a single penny from UIS Australia. Honestly, because of having enough evidence, I am surely willing to sue this company as soon as I land there, unless I get my refund amount of 1305USD back. Company has surely failed to keep a check on his employee Denis Muller, who seems to be the black sheep of this company and the company will surely face the legal consequences if I don't get my refund back. I will keep on posting here about any updates I get from UIS Australia.
September 29, 2025
Unprompted review
Reply from UIS Australia
Hi Muhammad,
Thank you for your feedback.
We take all client concerns seriously, particularly those relating to communication, service expectations, and refund requests.
UIS Australia is a registered private company providing immigration-related consulting services. All information regarding visa pathways, eligibility, and outcomes is provided based on the details available at the time of consultation, and our consultants are required to follow a defined process when discussing options with clients.
We are unable to verify the claims made in your review and cannot comment on specific conversations or internal matters publicly.
However, we would welcome the opportunity to review your case directly and address your concerns appropriately. Please contact our team with your case details so we can investigate this further.
Kind regards,
UIS Australia
Strong pressure to pay immediately and disappointing outcome
I was contacted regarding a visa evaluation service and paid €379 for a “Visa Evaluation Report”.
During the phone call, I repeatedly asked to delay the payment (to the following month, the following week, and even a few days), but all my requests were refused. I was told that if I did not proceed immediately, I could lose the opportunity.
I also asked to be called back later as I needed more time before making a decision and to arrange the funds, but this was not accepted, as I was told the process could not continue later.
This created significant pressure to make an immediate decision without having a reasonable opportunity to properly consider the service.
During the conversation, I asked whether I would be able to proceed with a Working Holiday visa and go to Australia, and I was reassured that I would be able to do so, which influenced my decision to proceed.
Only after the payment did I fully understand that the service is purely informational and not an official or required step in the visa application process.
I later requested a refund, but was only offered a partial refund (€175), which I do not consider fair given the circumstances.
In my view, the combination of urgency, refusal to allow time for consideration, and the way the service was presented did not allow me to make a fully informed decision. I would strongly advise others to take their time and not feel pressured into immediate payment.
April 9, 2026
Unprompted review
Reply from UIS Australia
Hi Zaccaria,
Thank you for taking the time to share your feedback.
UIS Australia provides a structured visa assessment service designed to help applicants understand their options based on the information provided at the time of consultation. All service details, including scope and fees, are explained prior to payment to ensure clients can make an informed decision.
We do not recognise the concerns raised regarding how the service was presented or delivered. Our consultants follow a defined process and clients are always able to decide whether to proceed before confirming any payment.
We are unable to discuss individual case details publicly, however we would welcome the opportunity to review your matter directly. Please contact our team with your case information so we can look into this further.
Kind regards,
UIS Australia
The amount of people that are helpful…
The amount of people that are helpful and patient is amazing !
April 12, 2026
Unprompted review
Reply from UIS Australia
Hi Mo,
Thank you so much for your kind words! We’re glad to hear that you found the team helpful and patient throughout your experience.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
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