UIS Australia Reviews 1,992

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's friendliness, professionalism, and helpfulness, making the overall experience pleasant and efficient. Many people appreciate the clear and detailed information provided, which helps them understand complex processes and make informed decisions. The customer service is frequently praised for its quick response times and the ease of navigating the online portal, contributing to a smooth and stress-free journey. However, some people mentioned feeling pressured and dismissed, with concerns about unprofessional comments and a lack of respect for their circumstances. A few other people also expressed frustration about being contacted for reviews without having used the service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Consumers generally report positive experiences with the service, highlighting its ease, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process of obtaining a visa... See more

Response time

Users describe positive interactions with response times, highlighting prompt, clear, and reassuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more

Company replied

Rated 5 out of 5 stars

From start to finish truly felt look after and made to feel confident in making my decision to visit Australia it really is a dream come true and I cant thank Olivia Woods, summer, chen and also Tamar... See more

Company replied

Rated 5 out of 5 stars

The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more

Company replied

Rated 5 out of 5 stars

Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more

Company replied


Company details

  1. Immigration and Naturalization Service
  2. Immigration Attorney
  3. Legal Services
  4. Visa Consultant

Written by the company

The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Olivia woods is AWESOME

Olivia woods was there to answer every question and work around my schedule! I couldn’t have asked for a better team thank you for all of the help in obtaining my visa!

April 16, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Eden,

Thank you so much for your kind words! We’re glad to hear that you received helpful, flexible, and responsive support throughout your visa process, and that everything went smoothly for you.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 4 out of 5 stars

Great Service comes at a price

Really good service during the whole process, Questions were answered very quickly and professionell. Special Thank you to Olivia Woods, in this Case.
But it is nit the cheapest Option to get a Visa.
All in all it is uncomplicated and the Service was great, so I'm Happy.

April 1, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Paul,

Thank you for your feedback! We’re glad to hear that you found the service helpful, responsive, and professional throughout the process. We appreciate your comments and are happy to know you had a positive overall experience.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Incredible service

The agents were all incredibly helpful and patient. Quickly answered questions, and helped me through all the steps required.

April 14, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Ray,

Thank you so much for your kind words! We’re glad to hear that the support was helpful, patient, and efficient throughout your experience, and that all your questions were answered quickly.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 4 out of 5 stars

Efficient

It is an expensive but efficient way to do the process, answered all my questions and always quick to respond everyone I spoke to was very nice and helpful Olivia was expecialy helpful during any panics about anything that I was struggling to complete

April 13, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Charlie,

Thank you for your feedback! We’re glad to hear that the process was efficient and that you received quick, helpful support throughout your experience.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

This was a great experience because of the amazing people who helped me

This was a great experience because of each and every person who helped me to make it so efficient and easy!! I want to thank Olivia Woods, Melissa Herrera, Summer Chen, Jennifer Carter, and Lisa Baker for all of their hard work helping me to get my visa!! They’re superstars!

April 12, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Madison,

Thank you so much for your kind words! We’re really glad to hear that you had a great experience and that the support you received made the process smooth and easy for you. We truly appreciate your feedback.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Everyone was so friendly and quick to…

Everyone was so friendly and quick to reply. I enjoyed the phone calls. I am so happy that everyone was supporting me through the process. Thank you so much.

April 9, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Michele,

Thank you so much for your kind words! We’re glad to hear that you had a positive experience and felt supported throughout the process, and that communication was friendly and prompt.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Very Helpful if Overwhelmed by the Process of getting a Visa

Had a brief call with Tasha to go through what I will be expecting for the process of obtaining a Working Visa and I feel a lot more at ease. Tasha gave an overview of the number of Visas and what options I had and was very open to the fact I had already done some research. I recommend speaking to her if anyone wishes to use this service.

April 6, 2026
UIS Australia logo

Reply from UIS Australia

Hi Robert,

Thank you so much for your kind words! We’re glad to hear that the overview was helpful and that you feel more at ease about the process and your options moving forward.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Great, clear service

Jordan was extremely helpful and very clear with the instructions, processes, visa options, next steps and costs for my initial enquiry.

Really please with clarity and service so far. Thanks. Would recommend.

April 7, 2026
UIS Australia logo

Reply from UIS Australia

Hi,

Thank you so much for your kind words! We’re glad to hear that the information provided was clear and helpful, and that you had a positive experience with your initial enquiry. We truly appreciate your recommendation.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Kindness and helpfulness

The Account Manager was a very kind and helpful person.

April 7, 2026
UIS Australia logo

Reply from UIS Australia

Hi Marcello,

Thank you so much for your kind words! We’re glad to hear that you had a positive experience and received kind and helpful support.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Amazing help

Amazing help and very friendly service

April 7, 2026
UIS Australia logo

Reply from UIS Australia

Hi Nicolaas,

Thank you so much for your kind words! We’re glad to hear that you received amazing help and friendly service.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 2 out of 5 stars

Nice people. Aggressive Sales Tactics.

The people I talked to were very nice, though the sales tactics were uncomfortably aggressive and I felt overly pressured to make a decision in the moment. The price for the initial assessment was higher than other places I later researched, and they ultimately weren't able to do much with my case due to it being an unconventional artistic portfolio career. If you have a straightforward case and you like their vibe, you might be fine. In retrospect, I would have trusted my gut and shopped around before agreeing to the initial assessment. But again, the people I talked to there were nice, well-intentioned, and helpful.

March 30, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Jeff,

Thank you for sharing your feedback.

We’re glad to hear you found our team friendly and helpful, and we appreciate your comments. We understand that pricing and decision-making are important factors, and we always aim to provide the information needed for clients to make an informed choice at their own pace.

We respect that each individual may prefer a different approach when evaluating their options, and we appreciate you taking the time to share your perspective.

Kind regards,
UIS Australia

Rated 5 out of 5 stars

You sounded very helpful and I’d really love to start working with you

I really would like to start working in Australia and thank you for helping me get closer to my dream

April 6, 2026
UIS Australia logo

Reply from UIS Australia

Hi Tjodrekur,

Thank you so much for your kind words! We’re glad to hear that the support was helpful and that you feel one step closer to achieving your goal of working in Australia. We look forward to assisting you further on your journey.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Dean the Topman

The advisor Dean who I spoke with was very patient and understanding of our situation.He listened to our background story and was very helpful and positive in what he had to say.
Many thanks

April 6, 2026
UIS Australia logo

Reply from UIS Australia

Hi,

Thank you so much for your kind words! We’re glad to hear that the support was patient, understanding, and helpful, and that you felt heard and supported throughout your conversation.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Getting clear and honest answers and…

Getting clear and honest answers and advice.. Thanks to Ross

April 6, 2026
UIS Australia logo

Reply from UIS Australia

Hi Andre,

Thank you so much for your kind words! We’re glad to hear that you received clear and honest answers and helpful advice throughout your experience.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Pleasant to talk to

Pleasant to talk to, helpful information

April 5, 2026
UIS Australia logo

Reply from UIS Australia

Hi James,

Thank you so much for your kind words! We’re glad to hear that the conversation was pleasant and that you found the information helpful.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Really helpful with information I…

Really helpful with information I needed at this time and I will definitely be back in touch when we have decided what to do.
Jordan was really great on the call!!

April 5, 2026
UIS Australia logo

Reply from UIS Australia

Hi Emma,

Thank you so much for your kind words! We’re glad to hear that the information provided was helpful and that you had a positive experience during your call. We look forward to assisting you again when you’re ready to move forward.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 1 out of 5 stars

Had i known how many followers up phone…

Had i known how many followers up phone calls i would have received o would have NEVER EVER filled out the application questions and sent my email I've inundated with calls and emails iam now going to unsubscribe from this site please take me off call lust aswell

April 3, 2026
UIS Australia logo

Reply from UIS Australia

Hi Bruce,

Thank you for your feedback.

We’re sorry to hear that the level of communication you received did not meet your expectations. We understand that contact preferences can vary, and we respect our users’ choices regarding how and when they wish to be contacted.

If you would like to be removed from our call or email lists, you can unsubscribe directly from our communications or contact our support team, and we will ensure your preferences are updated accordingly.

We appreciate you bringing this to our attention.

Kind regards,
UIS Australia

Rated 4 out of 5 stars

Great agency, but expensive.

The company and the people you are having a call with, are kind and help you with everything. You don't really have to do a lot, because they will do the most part.
I would love if the process would be a little bit more transparent. I knew i have to pay them for helping me with my visa, but i didn't thought it would be that expensive. Also you guys definietly need better headsets with noise canceling. It was hard to understand you sometimes.
Still everything worked out, so thank you guys!

March 1, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Pascal,

Thank you for your feedback! We appreciate you taking the time to share your experience. We’re glad to hear that the support was helpful and that everything worked out well for you.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 4 out of 5 stars

quick and professional help

They were kind and professional, everything was done quickly and they expleined to me everything i needed to know.

March 31, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Anna,

Thank you so much for your kind words! We’re glad to hear that the support was quick, kind, and professional, and that everything was clearly explained to you.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

Rated 5 out of 5 stars

Great service from start to end

Great service from start to end. Olivia woods has been a great help along with everyone else who has been in contact with me. Would definitely recommend uis Australia to anyone looking to go to Australia.

January 14, 2026
Unprompted review
UIS Australia logo

Reply from UIS Australia

Hi Tom,

Thank you so much for your kind words! We’re glad to hear that you had a great experience from start to finish and felt supported throughout the process. We truly appreciate your recommendation.

If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com

Best regards,
UIS Australia

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