Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish truly felt look after and made to feel confident in making my decision to visit Australia it really is a dream come true and I cant thank Olivia Woods, summer, chen and also Tamar... See more
Company replied
The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more
Company replied
Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more
Company replied
Company details
Written by the company
The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.
Contact info
91 King William Street, SA 5000, Adelaide, Australia
- +61-8-715-01857
- support@uisaustralia.com
- uisaustralia.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy process and helpful staff
Very good advice and made the process significantly less stressful and easier to understand.
Always gave very quick responses and all communication was pleasant.
The website was very clear, all instructions and guides were very easy to follow.
January 15, 2026
Unprompted review
Reply from UIS Australia
Hi,
Thank you so much for your kind words! We’re glad to hear that the process felt easy to follow and less stressful, and that you received clear guidance, quick responses, and pleasant communication throughout.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Aggressive sales tactics and very unprofessional
I had a very uncomfortable and highly unprofessional phone experience with UIS regarding a visa application.
The representative, Tasha, was extremely pushy from the start and kept insisting that I had to make a payment immediately. She repeatedly pressured me by saying that if I didn’t pay right away, I would be placed at the back of the line and that they might not even help me anymore. This felt manipulative and inappropriate.
The call ended up lasting around 30 minutes because she would barely let me speak and made it difficult to end the conversation. It felt like I was being kept on the line and pushed into a decision rather than being helped in a professional way.
When I explained that I wanted to take some time to compare options, this was not respected at all. Instead, she made me feel like this was a strange or unreasonable thing to do.
At one point, she even assumed that I didn’t want to proceed because I “didn’t have the money,” which was both incorrect and very unprofessional. On top of that, she made a comment about hearing my father in the background, which was completely irrelevant and inappropriate.
Overall, the entire interaction felt aggressive, unfriendly, and very unprofessional. I would not recommend this company to anyone and strongly advise others to be cautious of this kind of pressure.
March 29, 2026
Unprompted review
Reply from UIS Australia
Hi Eva,
Thank you for sharing your feedback with us.
We apologize for any inconvenience you encountered with our services.
We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.
As such, we would like to review your case further to ensure you receive the service you deserve.
Kindly provide us with your contact information to address your complaint promptly.
We hope to hear from you soon.
Best regards,
UIS Australia
Do it for FREE on gov.au
Took a long time and had to pay money for it. You can do it for free on the official Australian government website for FREE, and it was much faster.
August 7, 2025
Reply from UIS Australia
Hi Jacqueline,
Thank you for sharing your feedback. We understand that cost and timelines are important considerations when choosing an immigration service.
While immigration processes can be completed through official government channels, our company provides structured guidance and support throughout the application process. Many clients choose our services to help navigate complex requirements and reduce the risk of errors.
We have reviewed our records but are unable to locate any engagement or active case associated with the details provided in this review. As such, we’re unable to verify or comment on the specific experience described.
Our fees reflect the level of service, time, and expertise involved, and we aim to be transparent about our process and pricing from the outset.
We appreciate your perspective and remain available should you wish to discuss this further. Please feel free to contact us at your convenience.
Best regards,
UIS Australia
Olivia Woods Experience
Olivia Woods was really great to work with and accommodated my needs as I had issues accessing some links. Everyone here is so nice and welcoming!
March 27, 2026
Unprompted review
Reply from UIS Australia
Hi Kathleen,
Thank you so much for your kind words! We’re glad to hear that the support was helpful and accommodating, and that you had a welcoming experience with our team.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
I had a great experience working with…
I had a great experience working with Olivia Woods and the entire UIS Services team. From the start, Olivia was professional, knowledgeable, and genuinely helpful throughout the whole process. She took the time to clearly explain everything, kept communication consistent, and made what could have been a stressful situation feel smooth and straightforward.
The whole UIS team was supportive, responsive, and easy to work with. What really stood out was the attention to detail and willingness to go the extra mile to make sure everything was handled properly. It’s clear they care about their clients and take pride in their work.
I highly recommend Olivia Woods and the UIS Services team to anyone looking for reliable and trustworthy support.
March 25, 2026
Unprompted review
Reply from UIS Australia
Hi Riley,
Thank you so much for your kind words! We’re delighted to hear that you had a smooth and positive experience with our team, and that the support provided was clear, consistent, and reliable throughout the process. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Oliva was great in helping & supporting…
Oliva was great in helping & supporting me through my visa process and I finally got qualified I definitely recommend
March 26, 2026
Unprompted review
Reply from UIS Australia
Hi Joel,
Thank you so much for your kind words! We’re glad to hear that the support was helpful throughout your visa process and that you achieved a positive outcome. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Highly recommend them
Highly recommend them
Olivia woods and ur team were brilliant help and easy to deal with
March 26, 2026
Unprompted review
Reply from UIS Australia
Hi Cian,
Thank you so much for your kind words! We’re glad to hear that the support was helpful and easy to work with, and that you had a positive experience with our team. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
hidden fees and massive upselling
I applied for subclass 417 visa and The staff are very welcoming and helpful. but what they dont tell you is the hidden fees, that theres a 350 pound eligibility check, a 1250 pound visa application fee (the standard rate for a 417 visa is about 350 gbp) and then if you want them to send it off you have to give them an extra 650 dollars. edit: id also like to add that when you attempt to call them you get no response so good luck getting a refund. this company pressures you to pay by getting you to pay a small amount then more then more, they wanted 300 pounds just to send of my files to the australian government. whatever you do stay away from this company
save your money and just do it through the government website
March 25, 2026
Unprompted review
Reply from UIS Australia
Hi Nathan,
Thank you for sharing your feedback with us.
We apologize for any inconvenience you encountered with our services.
We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.
As such, we would like to review your case further to ensure you receive the service you deserve.
Kindly provide us with your contact information to address your complaint promptly.
We hope to hear from you soon.
Best regards,
UIS Australia
Good experience
Good experience. Thanks to Olivia Woods and the others who helped.
March 14, 2026
Unprompted review
Reply from UIS Australia
Hi Filip,
Thank you so much for your kind words! We’re glad to hear that you had a good experience and felt supported throughout the process.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
I just want to give a shout out to…
I just want to give a shout out to Olivia Woods! She was very helpful and made the process very clear and simple. The world needs more of Miss. Olivia Woods!!! Thank you so much the whole process is simple and quick
March 19, 2026
Unprompted review
Reply from UIS Australia
Hi Tyreed,
Thank you so much for your kind words! We’re glad to hear that the process felt clear, simple, and quick, and that you had such a positive experience with our support. We truly appreciate your feedback!
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Basically pressure you on the phone to…
Basically pressure you on the phone to pay for the visa, then turn around and say that it's not actually for the visa but it's to start an application
Then require an extra 1.5k for the next stage
November 14, 2025
Unprompted review
Reply from UIS Australia
Hi Theo,
Thank you for sharing your feedback with us.
We apologize for any inconvenience you encountered with our services.
We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.
As such, we would like to review your case further to ensure you receive the service you deserve.
Kindly provide us with your contact information to address your complaint promptly.
We hope to hear from you soon.
Best regards,
UIS Australia
Michael Nowak the best support ive ever…
Michael Nowak the best support ive ever gotten THE G.O.A.T
March 16, 2026
Unprompted review
Reply from UIS Australia
Hi Tómas,
Thank you so much for your kind words! We’re glad to hear that the support you received was exceptional and made such a positive impression.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Excellent Service
The staff were very helpful and insightful when it came to the visa application. It can be a very complicated process but personal help was always there which simplified everything.
March 16, 2026
Unprompted review
Reply from UIS Australia
Hi Andrew,
Thank you so much for your kind words! We’re glad to hear that the support was helpful and insightful, and that having guidance made the visa application process feel simpler and more manageable.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Way to Expensive/ Scam
Way to Expensive
Unclear Pricing
Pressure payments through call
No Refund policies
Maybe a scam
Addition
I also want to Include that I got an email from Trustpilot
UIS Australia tried to flag this post for containing defamatory content which isn't true since the review is back online
Since they tried it this high trust pilot rating could be wrong because some negative reviews got removed this doesn't mean it has to be but more or less likely
Also if you got scammed
Report this website to trust pilot
Report it to Google
Report it at the ACCC (The Australian Competition and Consumer Commission)
March 11, 2026
Unprompted review
Reply from UIS Australia
Hi Moritz,
Thank you for sharing your feedback with us.
We apologize for any inconvenience you encountered with our services.
We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.
As such, we would like to review your case further to ensure you receive the service you deserve.
Kindly provide us with your contact information to address your complaint promptly.
We hope to hear from you soon.
Best regards,
UIS Australia
A Stress-Free Experience!
Jennifer, Summer, and Olivia were so helpful during this process! They answered every question I had and I never felt left in the dark. The second I submitted all required documents, I was granted the visa the NEXT DAY! So glad I had them to guide me through this unknown process.
February 16, 2026
Unprompted review
Reply from UIS Australia
Hi Adeline,
Thank you so much for your kind words! We’re thrilled to hear that the process was stress-free, that all your questions were answered, and that everything moved smoothly and quickly for you.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Excellent service
Tasha was really friendly and helpful and gave me lots of useful advice
March 11, 2026
Unprompted review
Reply from UIS Australia
Hi Elizabeth,
Thank you so much for your kind words! We’re glad to hear that the service was excellent, friendly, and provided you with helpful advice.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Don’t Trust them they only want ur money
Don’t Trust them they only want ur money
February 28, 2026
Unprompted review
Reply from UIS Australia
Hi Harun,
Thank you for sharing your feedback with us.
We apologize for any inconvenience you encountered with our services.
We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.
As such, we would like to review your case further to ensure you receive the service you deserve.
Kindly provide us with your contact information to address your complaint promptly.
We hope to hear from you soon.
Best regards,
UIS Australia
UIS Australia Agent Review
My experience was very streamlined with clear steps all the way through. I was very comfortable and confident about the whole process. Big thanks to everyone who helped me, especially Olivia Woods, they were all great!
March 8, 2026
Unprompted review
Reply from UIS Australia
Hi Isaac,
Thank you so much for your kind words! We’re glad to hear that your experience was smooth and that the process felt clear and comfortable from start to finish.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
I spoke with Olivia she was a great…
I spoke with Olivia she was a great help and helped me with every stage of the visa and made it easier for me, if there was a problem she would phone and explain and helped me get the visa as fast as possible.
October 30, 2025
Unprompted review
Reply from UIS Australia
Hi Rhys,
Thank you so much for your kind words! We’re glad to hear that Olivia was a great help throughout every stage of your visa process, making it easier for you and providing guidance whenever needed.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Reply from UIS Australia
Hi David,
Thank you so much for your kind words! We’re glad to hear that the support provided you with more information than expected and helped clarify your visa options.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
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