I don't mind learning a new layout, but maximum cashout limits were buried in terms. I only learned about the limit after entering a larger withdrawal amount. This felt more like poor signposting than... See more
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There was no obvious route for a login problem that prevented me from accessing funds. From there, urgent account access problems used the same queue as general questions. It made the whole process fe... See more
I wanted to hear the dealer without keeping all the interface sounds at the same level. In practice, dealer volume and game effects shared one control. I would prefer fewer steps and clearer feedback.... See more
sort order reset every time I changed category. Not a disaster, but I prefer newest first, but the site kept returning to its default ordering. It was enough to make the experience feel unfinished. Th... See more
Company details
Written by the company
A selection of online casinos for UK players evaluated on licensing, payment methods, security and user experience.
Contact info
United Kingdom
- info@uk-deposit-guide.site
- uk-deposit-guide.site
No recent history of asking for reviews
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my wife asked why I was refreshing
my wife asked why I was refreshing. Fire Joker appeared on desktop, but mobile casino showed it as unavailable
card screenshot upload started the…
card screenshot upload started the issue: selfie upload completed with case #28432 but the file was not saved. Bonus screen stayed blank while the cashier still said paid
The game library wasn't some bottomless…
The game library wasn't some bottomless mess. Bookmarked two slots and pulled them back up after signing out.
again.
again.. The bonus page loaded fine, cashier page timed out twice before my coffee went cold
from a hotel room
from a hotel room, KYC upload on office laptop — KYC upload timed out after request #73979 and no file was saved. Lobby notice stayed stuck after 23 minutes
same account
same account, same day: One refresh fixed the lobby, not the missing slot round brilliant..
After my second coffee
After my second coffee, Support said payout was approved, email later said still under review:/
Mobile cashier Tue 20:57
Mobile cashier Tue 20:57; changing device on small phone screen lost the last game plus stake size. Lobby notice left the blank row visible at Sat 8:58.
Support ignored request 95311
Zero transparency here
Half the games were missing.
Reactoonz refused to open.
The weak point was sports favourites
For me, the weak point was sports favourites. My chosen leagues did not get enough priority over generic recommendations. On top of that, saved leagues were mixed with suggested competitions. This happened during otherwise normal use.
For a routine visit, this took far excessive attention in partial withdrawal
partial cashouts were awkward to manage. I wanted to leave some balance behind and the interface made it too easy to enter the full amount. I stopped what I was doing and came back later rather than keep fighting with it. For a routine visit, this took far too much attention.
A green word I read as already paid
I posted it to the group. It meant in play and they already knew.
That was when I found that offer recommendations ignored my preferred section
Most suggested promotions were for products I rarely use. That was when I found that offer recommendations ignored my preferred section. A second attempt produced the same kind of confusion.
I ran into a very avoidable problem with search aliases: search
I ran into a very avoidable problem with search aliases: search only worked with exact game names. I remembered part of a slot title, but the search returned nothing until I typed the wording exactly. It stood out while I was reviewing my account.
I looked before bed and after work
I looked before bed and after work, then verification only mentioned extra documents after withdrawal request. That doesn't inspire confidence.
The annoying part was the verification…
The annoying part was the verification screen displayed no status. It stayed that way after refresh, and that did not add up — seriously?
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