I don't mind learning a new layout, but maximum cashout limits were buried in terms. I only learned about the limit after entering a larger withdrawal amount. This felt more like poor signposting than... See more
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See what reviewers are saying
There was no obvious route for a login problem that prevented me from accessing funds. From there, urgent account access problems used the same queue as general questions. It made the whole process fe... See more
I wanted to hear the dealer without keeping all the interface sounds at the same level. In practice, dealer volume and game effects shared one control. I would prefer fewer steps and clearer feedback.... See more
sort order reset every time I changed category. Not a disaster, but I prefer newest first, but the site kept returning to its default ordering. It was enough to make the experience feel unfinished. Th... See more
Company details
Written by the company
A selection of online casinos for UK players evaluated on licensing, payment methods, security and user experience.
Contact info
United Kingdom
- info@uk-deposit-guide.site
- uk-deposit-guide.site
1.2
Bad
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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won a small amount late one night
won a small amount late one night, next morning the balance had been "corrected" down with no explanaton. felt off.
September 24, 2026
Unprompted review
First session was just messy
First session was just messy. The lobby loaded, the bonus tile failed, and support answered a question I did not ask. I closed it after that. I had to check the same screen again later.
September 25, 2026
Unprompted review
Deposit confirmation arrived
Deposit confirmation arrived, but balance updated much later.
September 26, 2026
Unprompted review
Support linked the FAQ instead of…
Support linked the FAQ instead of reading my question.
September 26, 2026
Unprompted review
not ideal
not ideal: Ticket #3863 got a copied FAQ answer, not a cashout update hard to trust the cashier now
September 25, 2026
Unprompted review
yeah the free spins deal
yeah the free spins deal. went through straight away. nice.
September 23, 2026
Unprompted review
before bed I opened first cashout test
before bed I opened first cashout test; one small deposit with Visa turned into a support ticket. Cashier screen changed without warning during a rushed break.
September 25, 2026
Unprompted review
Reload bonus said today
Reload bonus said today, but claim button stayed grey all evening before my coffee went cold
September 25, 2026
Unprompted review
Bonus claim Thu 14:38
Bonus claim Thu 14:38; Money Train moved wagering by 5% on phone on 6% battery after the promo implied more. Account history changed without warning on ticket #6358.
September 24, 2026
Unprompted review
Not ideal
Not ideal: The casino bonus timer ended early; I checked it before dinner still waiting
September 24, 2026
Unprompted review
Support emails used different reference numbers
One detail bothered me more than I expected: support emails used different reference numbers. Replies about the same issue arrived under separate case IDs, making the thread difficult to follow. This happened during otherwise normal use.
September 24, 2026
Unprompted review
Checked later
Checked later, KYC upload on library Wi-Fi: fullscreen closed after case 73535 and reset the stake before the next spin. KYC status stayed half-loaded at Mon 22:58.??
September 26, 2026
Unprompted review
On my small laptop
On my small laptop, Tom from in-account message answered the wrong question. I asked support and got a copied FAQ.
September 26, 2026
Unprompted review
Every reply opens with thank you for…
Every reply opens with thank you for your patience, then repeats the payout window.
September 25, 2026
Unprompted review
Favourites were still there after I…
Favourites were still there after I logged out, yeah. Didn't need to contact support.
September 24, 2026
Unprompted review
From the cashier page
From the cashier page: Uploaded ID photo at 9pm, cashier still blocks withdrawal today
September 26, 2026
Unprompted review
Wagering page #4077 went sideways once…
Wagering page #4077 went sideways once the two balances merged on screen with case #59696 on the slot screen. Bonus screen gave a vague timestamp on ticket #98820.
September 25, 2026
Unprompted review
the daily cashout limit was tiny
the daily cashout limit was tiny, which ruined a quick session for me.
September 23, 2026
Unprompted review
My favourites were empty after…
My favourites were empty after switching to my iPhone SE.
September 23, 2026
Unprompted review
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