UK Timber LimitedReviews 

3,556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the products, often describing them as excellent quality and exactly as needed, with some highlighting specific items like oak flooring and reclaimed sleepers. The delivery service receives high praise for being fantastic, prompt, and adaptable, with drivers frequently noted for their helpfulness and professionalism in placing items exactly where requested. Reviewers also appreciate the efficient service, quick turnaround times, and good communication, making the ordering and collection process easy and pleasant. However, some people were dissatisfied with the quality, noting variations in dimensions, unplaned timber, and issues like rot or damage, particularly with items like pergola components and reclaimed sleepers. A few other people also felt that some orders contained incorrect or unusable items, and experienced delays or difficulties with customer service regarding replacements or delivery dates.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the great selection and quality of timber,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising the excellent quality of... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting promptness and good... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Service

People report positive experiences with service, often highlighting the excellent and friendly assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more

Rated 5 out of 5 stars

Delivery was fantastic, even with an item missed off they delivered with a couple of days. The timber is not of the highest quality, there are variations in dimensions, some timber is not planed full... See more


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Firewood Supplier
  4. Saw Mill
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

UK Timber Limited

Written by the company

There are several ways that you are able to contact us
Call us on 01536 267107. Our phone lines are currently open between 8:30 - 17:00, Saturday 8:30 -12:00. Email us at sales@uk-timber.co.uk Visit our E-Chat service at www.uk-timber.co.uk Send us a message on Facebook at www.facebook.com/uktimber

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,556)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

All good

All good - driver goes extra mile to help get the wood where you want it - thanks!

January 29, 2026
Rated 5 out of 5 stars

Excellent correspondence and customer…

Excellent correspondence and customer service. Arrived on time and the delivery driver was great-very friendly and very good driving skills. Excellent products I am so pleased with the reclaimed sleepers we received. Highly recommended. I would use again.

January 20, 2026
Rated 5 out of 5 stars

Great service

Got let down but another supplier these guys went out of there way to get me what I needed in a quick turn around, will definitely use them again

January 24, 2026
Rated 4 out of 5 stars

Good value quality timber

Good value quality new treated timber for use in garden to form raised beds. Only criticism was that I had to prompt them to find out if the order was ready for collection.

January 15, 2026
Rated 5 out of 5 stars

Great company

Great company, professional, on time, and honest. Got great timber from them In good time, forklift driver was a massive help aswell, Ill be ordering again from you!!

January 20, 2026
Rated 1 out of 5 stars

Prime grade not Prime

Wanted to place an order for set cut lengths (5m2 of 500mm x 100mm) of Prime grade oak flooring. Phoned them up and was told it would be no additional charge as these were short lengths but I need to place the order online. Upon placing the order online I was then told that this information was incorrect and I would need to pay an additional £90. People make mistakes so I happily paid the extra.

After receiving the order I was very disappointed to find that this "Prime" grade oak was not Prime and had small knots, shakes, checking, insect damage and sapwood on over 60% of the planks. This order was over £80per m2 (plus £100 for delivery) and at this price the quality should be better. A week before I ordered over 100m2 from a different supplier of Prime grade oak at £45per m2 and not a single knot in sight. Luckily I have been able to hide the defective boards underneath kitchen units so my client has agreed to keep them.

While not a woodworker I would like to consider myself fairly experienced with oak and the various grades available from various suppliers but I have never seen Prime grade oak with this many defects. I spoke with their Operations Manager and was informed this is the spec that they work to and this is what I should have expected.

I cannot recommend this company and shall not be using them again. Caveat Emptor!

December 8, 2025
Unprompted review
UK Timber Limited logo

Reply from UK Timber Limited

Good Afternoon Tim,

Thank you for your review. We appreciate the frustration in regards to the set lengths of the flooring and the mix up in information.

We offer a comprehensive guide of the grades for our flooring on each of the product pages, where all the grades are described as to what to expect when ordering. The Prime Grade states that sapwood, knotting, checks to certain degree are allowed within this grade. It seems like the grade you're referring to would be our Select Grade, which would have been the best material available. We apologise for the confusion caused by this and we're glad you were able to use the timber regardless.

Kind Regards,
UK Timber

Rated 2 out of 5 stars

Not great

After being to 5 - 10 days for collection of 3 ledge and brace oak doors, the first order was wrong after waiting nearly 2 weeks and now nearly 4 weeks, still waiting for the order.
No communication between the warehouse and office staff.

November 25, 2025
Rated 2 out of 5 stars

Quick supply but flawed

Quick supply, reasonably priced. Unfortunately, all timbers had numerous flaws, areas of rot and large bug holes (capricorn beetle? Maybe 15mm dia. Quite big). All flaws filled with some kind of epoxy(?) putty mixed with sawdust so really not good.
Won't use again

November 17, 2025
Unprompted review
UK Timber Limited logo

Reply from UK Timber Limited

Good Afternoon Rick,

Edit 26.11.25-

From the images, there were no signs of rot- only old, historic beetle holes. As it’s Air Dried Oak, these were likely caused by the Capricorn beetle long before the timber was milled. Because the holes were quite large, we filled them with a sawdust and adhesive mix to give a tidier finish. This is purely cosmetic and doesn’t affect the strength.

We’ll take this on board and, next time, check with the customer first about whether they’d prefer the holes to be filled or left as they are.

The beams ordered were also rough sawn and ungraded therefore they won't be a finished beam and will look as supplied.

Hope this clears up the issue.

----
We don't seem to have any correspondence from you in regards to the order you have received and any issues that may have been present at the time of delivery. Please can you respond to the email we have sent to you at your earliest convenience so that we can take a look at the issue and help resolve it.

Many thanks,
UK Timber

Rated 5 out of 5 stars

Oak beams

Advice from customers service was excellent, the product itself is great, so good, we ordered more

November 1, 2025

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