Uk Buddhastoneshop Reviews 380

The quality and design, of the harem pants I purchased, was very good.
I needed to exchange one pair for a different size and they have been nothing but patient with me during this trying process. Wouldn't hesitate to recommend.

Great quality clothing with excellent dye condition. The customer support was also excellent.

Very happy with their outstanding customer service and high quality products. Originally I ordered the wrong size. They sent me out a new order free of charge (only postage). Also a complimentary gift as it took a while.

Ordered 3 items of clothing, which were quite nice in themselves but just didn't suit me. Website promises hassle free returns. Not so. Had to ask 3 times for return address, which turned out to be in china. It would cost around £19 to post the items there, and then get a refund (less the £6 postage on the original order). Wasn't worth the risk. What if they never arrived? I would be throwing good money after bad. In the end I accepted their offer of 10% refund (£6.10), without returning the clothes. £55 down the drain. There is nothing in this website to suggest that returns go back to China, it is described as a UK website. Don't take the risk.
Update:
Following this review the company kindly gave me a complete refund, which I very much appreciate. Have amended review to 2 x stars accordingly. Still feel it's important though that the website is transparent about the returns process. Their website states: 'We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.' It needs to be made clear that return postage means to China, not UK. I have spent several hours trying to sort this out!

So the product sizing was smaller than expected but 1) customer service has been very attentive, courteous and friendly and is sending a different size and 2) the product seems fairly nice. Hopefully the replacement will fit.

Buddha Stones customer care is excellent, they respond to queries and problems efficiently. The quality of their clothes is excellent too

After waiting weeks my order finally arrived. The items were of poor quality & not as described on the website.
The sizings are way out .
I am still trying to return them for a refund but this is proving difficult as they will not supply a returns address

The clothes are beautifully made and the colours are wonderful. The team are responsive to any queries.

Beautiful looking bracelet and very caring customer service. I highly recommend them

I ordered a selection of clothing items, namely dresses and a tunic top. There was a slight delay in my order being delivered and I raised the matter with customer service. They were very prompt in responding and sent me a free gift as a means of making up for the delay. It was very much appreciated. My order arrived in individually packed bags and the clothing items are of lovely quality. I will not hesitate to place another order in the future.

Well made, cool styling. Was kept up to date throughout the delivery process.

I really love my courd trousers and if you need to return something they are very helpful

Items were the wrong size but the seller has offered to replace them. Appreciated!

Ordered on the 13/01 (more than 3 weeks ago). I have still not received anything. One item is allegedly still "in production" and the other two had their tracking status changed to "in transit" on the 31/01, 4 days after I emailed customer services on the 26/01. I kind of just want to get my money back at this point - I have waited long already and no reassurance/confirmation that my items will arrive soon.

Update: the first two items arrived and both trousers were smaller than their size. Despite me following the size guide. So, I wanted to return them. It took around 5-6 emails of 'but we can also exchange' before they finally gave me the return information. I then had to pay to send the package back which cost £23 because it needed to go all the way to China. I am then also told that they will take another £5 off what they are returning for the initial shopping cost, which was free.. So, all in all. I spent £70 on three pairs of trousers (3 for 2 deal), a month's waiting for them to arrive, find our they are not the size advised on the site, spend more than a week trying to get return information out of them and then have to pay almost £30 returning the items. I'm beyond frustrated with this company. DO NOT USE!!

Ordered on 27th January still not received my item. Numerous emails sent and just given a tracking link which doesn’t work.
Very disappointing

Great service, clothes are fantastic quality. Thank you buddhastone.

This is a company you can trust - totally focussed on custometer satisfaction They have a great range of products. I will definitely return in the future.

After much too-ing and frow-ing with this company they have refunded me for an item that is too big. Initially I wanted to go for an exchange but this proved too complicated. However the pants were good quality although I wouldn’t purchase from them again. They obviously have no distribution arrangements in this country and orders take far too long to arrive and they didn’t give any return address for the pants. If you don’t mind waiting and you’ve ordered the right size then I’m sure that will be fine.

I only gave four stars because of the initial difficulty in returning items that didn't quite fit.
However, all was well in the end as I was able to exchange the goods for a beautiful bracelet. The team at Buddhastones were very kind and helpful.