02-02-2026 - Crucial Receives my Ram, am told to wait until 16-02-2016 "and once the replacement order is created, we will share order details via email" 16-02-2026 - Crucial Provided no upda... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted to boost the performance of a 6 year old PC by replacing the HDD with an SSD. I was only using about a third of the HDD's 1TB capacity & decided that a 500GB SSD would be suitably large. Ha... See more
Abandoning pc gamers for Ai data centre even tho without games crucial wouldn’t be a brand it would have flopped any years go. But the company is that stupid it can’t see ai is going to collapse in th... See more
Company replied
The SSD arrived safely and installation was just as explained in the crucial videos. The installation kit was really helpful although the bracket was not suitable for my 12yr old PC. I managed to work... See more
Company details
Written by the company
High performance RAM and SSDs from Crucial.com. Find memory upgrades and solid state drives guaranteed to be 100% compatible with your system when you use our Crucial System Scanner or Crucial Advisor™ tool. As a brand of Micron, Crucial products are manufactured completely in-house for higher quality. Free shipping and on-demand support.
Contact info
South Federal Way 8000, 83716, Boise, United States
- uk.crucial.com
3.7
Average
2K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product but delivery a little…
Great product but delivery a little slower than some.
August 10, 2024
I am in a terrible position with…
I am in a terrible position with Crucial and Amazon.
I bought a crucial 4tb SDD from Amazon . It did not work after I cloned it with my iMac.
Amazon could not help as they could not assure me they could wipe the drive.
They told me to send to Crucial.
Then crucial told me I would get a replacement by the 29th August. Then out of the blue they said they do not have a replacement.
I am £240 out of pocket and am still awaiting a solution.
I have had to accept a downgrade SSD. They won't consider any refund or recompense for all the trouble they have caused.
Now had an email saying no discount will be given. This means I am £20 out of pocket.
August 26, 2024
Unprompted review
Reply from Crucial.com
Hello Campbell,
Thank you for sharing your feedback.
We are very sorry to know that you had the frustrating experience about the order. We completely understand the frustration that comes with a setback like this. We are reviewing the details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Fast delivery
Bought some RAM from Crucial it went seamlessly, arrived quickly well packed.
August 7, 2024
Superb SSD
Have ordered several SSD’s from these guys and each one has been fantastic! Would definitely recommend over bigger names brands. Great product great quality 👍🏼
August 10, 2024
Good experiwnce
As usual, quick and easy to find the kit required, delivered quickly and just works once installed, quality gear
August 10, 2024
What was ordered took longer than…
What was ordered took longer than expected the memory was fine and just what I needed
August 6, 2024
1drives arrived with missing parts
1drives arrived with missing parts. On the crucial you tube channel stated that the drive came with a spacer part. All my drives came without this spacer. This meant that my Fujitsu laptop did not align with the data slot, and I thought caused the laptop to crash as it got hotter, and expanded the tracks on the data interface
2 crucial offered a 10% discount on your first order. This was not implemented on the invoice. I hope they will honour their commitments
3 I ordered my drives via the crucials UK website. However the invoice came under the name of a company called "digital river". I will not know until the credit card statement, that I will be charged twice. I find this very confusing
July 31, 2024
Reply from Crucial.com
Hello Alan,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Crucial
Regards,
Contact Information
Contact Crucial for help & support for any of our products, or search our knowledge base to read through some of our most frequently asked questions.
SSD replacement for netbook with failing HDD
Needed to swap out a failing hard drive from my Acer Aspire One 522 netbook so decided to replace it with a SSD. I wasn't sure which type would be compatible with my netbook so headed over to Crucials website having used them previously for a memory upgrade and was pleased to find they also stocked compatible SSDs in several storage sizes. Ordering was quick and easy and I received the drive several days later. Fitted it to my machine and it"s working perfectly. Very happy with purchase.
July 31, 2024
Efficient delivery
Item arrived early which is always very good
Item was fit for purpose
August 3, 2024
Exceptional Experience with Crucial X9 SSD - Highly Recommended!
I recently purchased the Crucial X9 2TB SSD directly from Crucial, and the entire experience was exceptionally smooth. From the start, the website was straightforward and user-friendly, making it easy to find exactly what I needed without any aggressive upsells. The pricing was highly competitive, and to my pleasant surprise, the delivery was faster than predicted.
The Crucial X9 SSD itself has exceeded my expectations. Despite its tiny size—smaller than a credit card—it delivers lightning-fast performance. This product has truly impressed me, and I'm very happy with my purchase. I highly recommend Crucial for their fantastic service and superior products!
August 2, 2024
Why go anywhere else?
Very intuitive website. Excellent free diagnosis tool. Great value for money and prompt dispatch.
July 31, 2024
Not always easy to find ram for Dell…
Not always easy to find ram for Dell Business machines that don't cost the earth... so thank you very much!
July 31, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.