Ordered a Fendi scarf in which was said to be in great condition and this was very true. A lovely piece. It was my first order, and this has given me the confidence to order more pieces when I see on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer Service was 10/10. I was contacted on request by Paige via WhatsApp where she sent me photos of the bag and answered more of my questions. I completed the purchase Tuesday afternoon a... See more
Company replied
Spoke to Andrew over chat. Absolutely loved the service. He sent additional pictures. Came straight into store and purchased two items. Very happy customer. This is what good customer service looks li... See more
Company replied
I have used Designer Exchange for many years and every time it has been a first class experience! Andrew and his team at Birmingham Store offer an amazing service nothing is too much trouble from st... See more
Company replied
Company details
- Used Clothing Store
- Clothing Store
- Fashion Accessories Store
- Handbags Shop
- Second Hand Store
- Vintage Clothing Store
About Designer Exchange UK
Written by the company
Born Out of Knightsbridge in 2013
Here at Designer Exchange our journey started with a simple goal, to make designer fashion accessible to all, not just the few.
Our warm and welcoming atmosphere is for everyone, no matter who you are or where you live, and no matter if you are buying, selling or simply browsing.
Over the years, we have grown and evolved to become the go-to destination for preloved luxury fashion. We have expanded our offerings to include a wide range of womenswear and menswear clothing, shoes, bags, and accessories, all carefully curated and authenticated by our team of in-house experts.
What sets us apart is our commitment to providing a seamless and enjoyable shopping experience for our customers. Whether you are buying or selling, we offer a range of convenient and flexible options to suit your needs whether you are visiting in-store or shopping online.
Whether it’s your hobby, hyphen or hustle, we’re passionate about growing the preloved community.
The UK’s No.1 Home of Preloved Luxury
Written by the company
- Whether you’re looking to buy, sell or exchange, Designer Exchange provides you with the safest way to buy and sell your preloved fashion from clothing to handbags and more!
Double-Lock Authentication
Always Authentic
All items at Designer Exchange are double-lock authenticated, with a combination of leading AI technology alongside our dedicated team of in-house experts.
Contact info
191 Brompton Road, Knightsbridge, SW3 1NE, London, United Kingdom
- designerexchange.wecare@webuy.com
- uk.designerexchange.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I popped into the Birmingham store…
I popped into the Birmingham store looking for a Gucci bag and was served by Andrew was extremely pleased with the product knowledge and service provided.
June 5, 2026
Unprompted review
Reply from Designer Exchange UK
Hello Alex,
Thank you for sharing your kind feedback.
We are pleased to hear that you enjoyed your experience at our Birmingham store and were satisfied with Andrew's product knowledge and service.
We hope to welcome you back again soon.
Regards,
Richa
Always great service and great products…
Always great service and great products from these guys. Always a good experience shopping with them. I’ve made multiple purchases and will make more.
June 10, 2026
Reply from Designer Exchange UK
Hi Adrian,
Thank you for your wonderful review and continued support!
We're delighted to hear you've consistently had a great experience shopping with us and linked your purchases
We look forward to serving you again soon.
Kind Regards,
MaryAnn
Good Purchase.
Nice little card holder in almost new condition, no negatives on this transaction.
June 10, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Jason,
Thank you for your review!
We're pleased to hear you're happy with your card holder and that everything met your expectations.
We appreciate your support and hope to see you again soon.
Kind Regards,
MaryAnn
Great
When we went, it was very nice. I wasn’t there for the most part but when I went to find my mum the interior was very nice. The service was amazing and the staff were understanding and patient; my mums first language isn’t English and the staff was very understanding and patient towards her. The first staff she spoke to was Sot and he explained us the way of payment very clear. He does his job very well.
June 13, 2026
Unprompted review
Reply from Designer Exchange UK
Hey Winner!
Thank you for sharing a fantastic review with us!
We are so glad to hear you had such a positive experience with us! It is wonderful to know our team was understanding and patient, especially regarding language differences. We'll surely let the team member know of the kind words tou shared.
We hope to have you shop with us again soon!
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hey Keiron!
Thank you for sharing an amazing review with us!
We are thrilled to know you enjoyed your experience. We hope to welcome you again at our stores and offer the same experience.
Hope to see you soon!
Kind Regards,
Sanjeet
Arrived quickly & safely
Arrived quickly & safely.
Wrapped very well.
Bag I ordered was in good condition
June 5, 2026
Reply from Designer Exchange UK
Hey Callum,
Thank you for sharing an amazing review!
We're so glad to hear your order arrived quickly and safely, and that your bag was in good condition! Your recommendation means a lot to us.
We hope you keep shopping with us!
Kind Regards,
Sanjeet
Hermes Bag & Moncler Coat 🥰🥰
Visited the Birmingham store again today and we were greeted like old friends! Such a warm welcome from Andrew who remembered both my husband and my eldest daughter from their very first visit to the store a few months ago. Andrew was amazing and spent so much time with us as Evie was in her element with so many beautiful items. The knowledge Andrew has on the products Evie bought was second to none! Looking forward to our next visit asap. Thank you Andrew so much xx
June 12, 2026
Unprompted review
Reply from Designer Exchange UK
Hey Kerry,
Thank you so much for your lovely review!
We are delighted to hear that you had another wonderful experience at our Birmingham store. Creating a welcoming and memorable experience for our customers is so important to us, and we're thrilled that Andrew made you, your husband, and Evie feel so at home.
Andrew will be absolutely delighted to hear your kind words.
Thank you for taking the time to share your experience. We can't wait to welcome you all back again soon for another visit!
Regards,
Anoushka
Absolutely excellent
Absolutely excellent
Purchased some Gucci heels and they had never been worn. Fabulous price and fabulous service
Highly recommend
June 8, 2026
Reply from Designer Exchange UK
Hey Customer,
Thank you so much for your wonderful feedback!
We're delighted to hear that you love your Gucci heels and that they exceeded your expectations. Finding fabulous pieces in exceptional condition at great prices is exactly what we strive for, so it's wonderful to know you were pleased with both your purchase and the service you received.
We hope to welcome you back again soon for your next designer find!
Regards,
Anoushka
Fantastic experience with Louise in…
Fantastic experience with Louise in Designer Exchange Birmingham store selling a bag, making it easy by pricing my bag in store and sorting paperwork
Thank you
June 12, 2026
Unprompted review
Reply from Designer Exchange UK
Hey Astrid,
Thank you so much for your wonderful feedback!
We're delighted to hear that you had a fantastic experience selling your bag with us. Louise will be thrilled to know that her assistance made the process easy and straightforward, from pricing your bag in store to taking care of the paperwork.
We truly appreciate you choosing Designer Exchange Birmingham and look forward to helping you again in the future.
Regards,
Anoushka
Reply from Designer Exchange UK
Hey Customer,
Thank you for your wonderful feedback!
We're delighted to hear that you were happy with both the product and the service you received. Providing an excellent experience for our customers is always our goal, so it's great to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon.
Regards,
Anoushka
Reply from Designer Exchange UK
Hey Customer,
Thank you so much for your kind words!
We're thrilled to hear that we're your go-to destination. Your continued support means the world to us, and we're so grateful to have you as part of the DE community.
We look forward to helping you discover many more pieces you'll love. Thank you again for shopping with us!
Regards,
Anoushka
Beautiful bag
Delivery was so prompt, bag was exactly as described if not even more beautiful and in better condition. Will definitely be shopping again
June 3, 2026
Reply from Designer Exchange UK
Hey Mrs Melanie,
We're delighted to hear that your bag arrived promptly and exceeded your expectations. It's wonderful to know that you were pleased with both its condition and appearance.
We truly appreciate your support and look forward to helping you find your next special piece.
Happy shopping, and we hope to see you again soon!
Regards,
Anoushka
I really like the bag but the chain is…
I really like the bag but the chain is twisted and it was packed with dolce and gabana’s dust bag instead of jimmy Choo dust bag
June 7, 2026
Reply from Designer Exchange UK
Hello Nicole,
I’m sorry to hear about the issue with your purchase
I have emailed you regarding this order to address it further. Kindly get back on the same email thread for further concerns and we will continue to assist you there.
Regards,
Richa
Brilliant service by Kenya and…
Brilliant service by Kenya and extremely friendly!
June 11, 2026
Unprompted review
Reply from Designer Exchange UK
Hello Jai,
Thank you for your kind words!
We’re glad you had a pleasant experience and will be sure to share your feedback with Kenya. We look forward to seeing you again!
Regards,
Richa
Very helpful in the Birmingham store…
Very helpful in the Birmingham store with a quick delivery of a bag to the Knightsbridge store.
Top marks 🤩
June 9, 2026
Unprompted review
Reply from Designer Exchange UK
Hey Kari,
Thank you for sharing a wonderful review!
We're so happy to hear about your positive experience with our Birmingham and Knightsbridge stores. We appreciate your kind words and hope to see you soon at our stores!
Kind Regards,
Sanjeet
Great customer service
Andrew was great at helping me find what I was looking for! Whilst they didn’t have exactly what I wanted his customer service was top
Tier
June 8, 2026
Unprompted review
Reply from Designer Exchange UK
Hello Darrian,
Thank you for your kind feedback and for your understanding.
We're pleased that Andrew was able to assist you. We appreciate your support and look forward to welcoming you back soon.
Have a great day.
Regards,
Richa
Lovely Kenya and great service from the…
Lovely Kenya and great service from the team.
June 6, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Nicola,
Thank you for sharing your feedback and for rating us 5 stars :)
We're so glad you had a great experience with our team.
We look forward to welcoming you back soon!
Regards,
Jesica
Thank you so much Becca !!!
Thank you so much Becca for making a very awful week more colourful!!! My new Gucci baby will give me so much joy, and make the funeral more bareable. Now please find my Boy Bag lol :) Joanna
June 6, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Joanna,
Thank you for sharing your feedback and for rating us 5 stars :)
We are so incredibly sorry for your loss and the tough week you've had, but we're so glad Becca could bring a little light and joy to you with your gorgeous new Gucci.
We are officially on the hunt for your dream Boy Bag next!
Regards,
Jesica
Reply from Designer Exchange UK
Hi,
Thank you for sharing your feedback and for rating us 5 stars :)
We're so glad you're happy with your item and delivery.
We appreciate your business and hope to welcome you back soon!
Regards,
Jesica
Reply from Designer Exchange UK
Hi Amna,
Thank you for sharing your feedback and for rating us 5 stars :)
We are absolutely delighted to have had you as a loyal customer.
Your continued support over the years means the world to us, and we look forward to providing you with the same great experience for many more years to come!
Regards,
Jesica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.