Ordered a Fendi scarf in which was said to be in great condition and this was very true. A lovely piece. It was my first order, and this has given me the confidence to order more pieces when I see on... See more
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Review summary
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Customer Service was 10/10. I was contacted on request by Paige via WhatsApp where she sent me photos of the bag and answered more of my questions. I completed the purchase Tuesday afternoon a... See more
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Spoke to Andrew over chat. Absolutely loved the service. He sent additional pictures. Came straight into store and purchased two items. Very happy customer. This is what good customer service looks li... See more
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I have used Designer Exchange for many years and every time it has been a first class experience! Andrew and his team at Birmingham Store offer an amazing service nothing is too much trouble from st... See more
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Company details
- Used Clothing Store
- Clothing Store
- Fashion Accessories Store
- Handbags Shop
- Second Hand Store
- Vintage Clothing Store
About Designer Exchange UK
Written by the company
Born Out of Knightsbridge in 2013
Here at Designer Exchange our journey started with a simple goal, to make designer fashion accessible to all, not just the few.
Our warm and welcoming atmosphere is for everyone, no matter who you are or where you live, and no matter if you are buying, selling or simply browsing.
Over the years, we have grown and evolved to become the go-to destination for preloved luxury fashion. We have expanded our offerings to include a wide range of womenswear and menswear clothing, shoes, bags, and accessories, all carefully curated and authenticated by our team of in-house experts.
What sets us apart is our commitment to providing a seamless and enjoyable shopping experience for our customers. Whether you are buying or selling, we offer a range of convenient and flexible options to suit your needs whether you are visiting in-store or shopping online.
Whether it’s your hobby, hyphen or hustle, we’re passionate about growing the preloved community.
The UK’s No.1 Home of Preloved Luxury
Written by the company
- Whether you’re looking to buy, sell or exchange, Designer Exchange provides you with the safest way to buy and sell your preloved fashion from clothing to handbags and more!
Double-Lock Authentication
Always Authentic
All items at Designer Exchange are double-lock authenticated, with a combination of leading AI technology alongside our dedicated team of in-house experts.
Contact info
191 Brompton Road, Knightsbridge, SW3 1NE, London, United Kingdom
- designerexchange.wecare@webuy.com
- uk.designerexchange.com
4.4
Excellent
6K reviews
Asks customers to review
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Reply from Designer Exchange UK
Hey Debbie,
Thank you for your feedback.
We are pleased to hear that you are happy with the condition of the bag.
We truly appreciate your support and hope to assist you again in the future.
Regards,
Anoushka
First time purchase
First time purchase, item was carefully packaged and sent fast. It's in great condition and i will definitely buy from them again
May 31, 2026
Reply from Designer Exchange UK
Hey Lucy,
Thank you for your kind feedback.
We are delighted to hear that you are happy with your first purchase and that the item arrived quickly and in great condition.
We truly appreciate your support and look forward to serving you again in the future.
Regards,
Anoushka
Everything about this purchase for me…
Everything about this purchase for me was so professional , friendly and exciting !
The response to my questions exceed my expectations and made me 100% sure about my purchase. Delivery was quick and of course the bag was perfect 🤩. I nearly always buy my designer items from here and always place my confidence knowing I’ll be getting what I want , and more xx
May 29, 2026
Reply from Designer Exchange UK
Hi Aysha,
Thank you for your wonderful review!
We're absolutely delighted to hear that you had such a positive experience with us and that our team was able to answer your questions and give you complete confidence in your purchase. It's especially lovely to know that you're pleased with your bag and that it arrived quickly and exactly as expected.
Your continued trust and support mean a great deal to us, and we're honoured to be your go-to destination for designer pieces.
We look forward to helping you in the future!
Kind regards,
MaryAnn
Still not been paid..
I am extremely disappointed and frustrated with my recent selling experience with Designer Exchange Ltd.
Prior to selling my item, I contacted customer support to seek clarification regarding the expected processing and payment times, having read a number of concerning reviews from other sellers. I was expressly assured that the process would take between 7 and 10 working days.
On the basis of that assurance, and having previously completed successful transactions with Designer Exchange, I entrusted the company with my Hermès bag and delivered it to their store on 18th May.
More than two and a half weeks have now elapsed, yet I have neither received payment nor been provided with a substantive update regarding the status of my item. Despite making several attempts to contact both customer support and the store manager, I have been met only with requests for further patience, without any clear explanation for the delay.
Designer Exchange remains in possession of my property while payment remains outstanding. Given that the item has an approximate value of £10,000, the lack of communication and failure to adhere to the stated timeframe is particularly concerning.
I appreciate that delays can occasionally occur; however, I would expect prompt, transparent communication and compliance with the timescales that were represented to me before I proceeded with the transaction. Regrettably, my experience has fallen well below those expectations.
May 18, 2026
Unprompted review
Reply from Designer Exchange UK
Hey Customer,
I would like to sincerely apologise for the disappointment caused by the delay and the lack of a more definitive update regarding your item.
We appreciate that you entrusted us with your item based on the information provided and your previous positive experiences with us. While delays can occasionally occur, we understand how frustrating this situation must be. Due to a high volume of items being booked in for testing and authentication, the process has unfortunately taken longer than expected.
We have now contacted the relevant team and can confirm that your item has successfully completed the authentication process. The team is currently finalising the next steps and will be in touch with you shortly with a further update.
Thank you for your continued patience and understanding. We appreciate your feedback and apologise again for the inconvenience caused.
Regards,
Anoushka
Andrew was fabulous
Andrew was fabulous, showed me three bags until I chose the perfect Louis bag.
Great service. Really helpful.
June 3, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Customer,
Thank you for your lovely review!
We're delighted to hear Andrew was able to help you find the perfect Louis Vuitton bag. We'll be sure to pass on your kind words to him.
We hope to see you again soon!
Kind Regards,
MaryAnn
Love my new bag strap
Love my new bag strap
I just think the piece for delivery ( within the uk ) is expensive.
Thank you
May 30, 2026
Reply from Designer Exchange UK
Hi Su,
Thank you for your review!
We're glad to hear you are happy with your purchase. We appreciate your feedback regarding delivery costs. Our shipping charges are based on various factors since items are posted from our stores in the UK.
Thank you again for your support, and we hope you shop with us in the future.
Regards,
MaryAnn
As ever brilliant service
As ever brilliant service, great range of products and very accurate description and rating. Brilliant delivery including packaging
June 1, 2026
Reply from Designer Exchange UK
Hi Mrs Danielle,
Thank you so much for your wonderful 5 star review!
We're delighted to hear that you've once again had a great experience with us. It's fantastic to know that you were pleased with our product range, the accuracy of our descriptions and ratings, and our delivery and packaging service.
We truly appreciate your continued support and look forward to serving you again soon.
Kind regards,
MaryAnn
Reliable seller if you are looking to buy luxurious item
So pleased to shop with Designer exchange
May 28, 2026
Reply from Designer Exchange UK
Hi Ngoc,
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive shopping experience with us and that you found us to be a reliable place to purchase luxury items. Your kind words mean a great deal to our team.
We look forward to serving you again and thank you for shopping with us.
Kind regards,
MaryAnn
I had such a great experience at…
I had such a great experience at Designer Exchange Manchester thanks to Callum. He was incredibly helpful and patient while I was choosing the right bag, and never made me feel rushed or pressured. He really listened to what I wanted, talked me through the options, and made the whole process easy and enjoyable. Excellent service — thank you, Callum!
June 1, 2026
Unprompted review
Reply from Designer Exchange UK
Hey there!
Thank you for sharing a fantastic review of our store.
We are so glad you had such a wonderful experience at one of our stores. It's an amazing pleasure to know our team provided excellent service, making your visit enjoyable. Your kind words will surely be shared with the team.
We hope to see you again at our store.
Kind Regards,
Sanjeet
Andrew has great knowledge of luxury…
Andrew has great knowledge of luxury brands.
June 1, 2026
Unprompted review
Reply from Designer Exchange UK
Hey there!
Thank you for sharing such an amazing review with us!
We are so glad you enjoyed your experience and that our staff members were able to share their knowledge with you. We'll surely let them know, and hope to see you again at our stores!
Kind Regards,
Sanjeet
Beautiful bag delivered the next day.
Beautiful bag, in superb condition, could not be more thrilled.
May 28, 2026
Reply from Designer Exchange UK
Hey Jo!
Thank you for sharing an amazing review!
We're so glad you love the bag and found it to be beautiful. We're happy to know it was delivered quickly. We hope you keep shopping with us!
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hey there!
Thank you for sharing this wonderful review!
We are so happy you are totally satisfied with your purchase! It truly means a lot to us, and we hope you keep shopping with us!
Kind Regards,
Sanjeet
Perfect … item dispatched quickly and…
Perfect … item dispatched quickly and as described, immaculate condition.
May 23, 2026
Reply from Designer Exchange UK
Hey Tracey!
Thank you for sharing a wonderful feedback with us!
We're so glad to hear you're happy with your item and with our quick dispatch! It means a lot to know that you found the item in immaculate condition and as described. We hope you keep shopping with us!
Kind Regards,
Sanjeet
Always a good experience shopping here
Always a good experience shopping here. I have purchased multiple items over the years and always a great price and great condition.
May 27, 2026
Reply from Designer Exchange UK
Hey Ellie!
Thank you for sharing a wonderful review with us.
We're so glad to hear you consistently have a good experience shopping with us! We appreciate your loyalty and kind words, and we hope to see you shop with us again soon!
Kind regards,
Sanjeet
Click n collect order
Click n collect order, visited with my puppy Beau, Andrew was professional, friendly abd polite as was his colleague. Lovely experience, even Beau received wonderful treatment, we will be back! Thankyou 🌟 🐕❣️👌
May 30, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Kate,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear that Andrew and the team provided such a professional and friendly experience for you and your puppy, Beau. It was an absolute pleasure welcoming you both.
We look forward to seeing you back in store soon!
Regards,
Jesica
Very good quality product and arrived…
Very good quality product and arrived in a good time 💛
May 21, 2026
Reply from Designer Exchange UK
Hi Claire,
Thank you for sharing your feedback and for rating us 5 stars :)
We're so glad to hear your order arrived quickly and met your quality expectations.
Enjoy your new product, and we hope to see you again soon!
Regards,
Jesica
Designer Exchange do not pay
Designer Exchange have taken in my items, and I have approved a bank transfer. I have yet to receive my payment into my bank account, although they promised the payment had been processed, I am still to receive any money after numerous emails which they are now not answering. It has been over two weeks and I am still waiting for over £1,000
May 14, 2026
Unprompted review
Reply from Designer Exchange UK
Hey Nicola,
I sincerely apologize for the delay and understand your concern regarding the outstanding payment.
Please be advised that customers are asked to allow 7–10 working days for the authentication process. Your items have now been successfully authenticated and are being processed for payment.
You should receive the funds in your bank account within the next 1–2 working days.
Thank you for your patience and understanding.
Regards,
Anoushka
No refund
Bought an item, returned it as not what I wanted, 2 weeks after they’ve had the item nearly and still nothing. I’ve tried messaging and I just get no response, this is hundreds of pounds and they are just ignoring, they’re more than happy to keep sending emails encouraging to buy more from them though. Seriously disappointed as I used to use this company a lot but won’t bother now. Please don’t buy anything with the intention of returning, they’re won’t refund you.
May 18, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Sophie,
Thank you for sharing your feedback.
I apologise for any delays. I would like to inform you that once an order is returned, the refund is processed within 3 to 5 working days.
I can see that you previously contacted us via email, and we responded back to you regarding the timeframe. I have now bumped that email thread providing you an update on the refund.
Regards,
Jesica
Informative and Helpful!
Andrew (Birmingham Branch) was amazing with supporting me and my friend stuck between two bags, his customer service style is informative and helpful. I highly recommend popping in for your designer bag purchases and asking for Andrew!
May 28, 2026
Unprompted review
Reply from Designer Exchange UK
Hello Tasneem,
Thank you for sharing your kind feedback. We’re delighted to hear about your positive experience at our Birmingham Branch, and we’ll be sure to pass your comments on to Andrew.
We truly appreciate your recommendation and look forward to welcoming you again soon.
Regards,
Richa
The ease of ordering
The ease of ordering. The quality and range of products. The service is impeccable. Delivered really quick too. Not the first order ive made and certainly won't be the last. Thank you Designer Exchange
May 23, 2026
Reply from Designer Exchange UK
Hi Lisa,
Thank you for taking the time to leave us a 5 star review. We’re really pleased to hear that you found the ordering process easy and that you were happy with both the quality and range of our products, as well as the speed of delivery.
We are glad to know this wasn’t your first order and that you plan to shop with us again.
Thank you for your continued support!
Kind regards,
MaryAnn
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