I have been using Uk Diamondpainting Gifts for a couple of years now and have recently had my first experience with customer services. I received a lovely email from Helen as I had not selected a suit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a custom diamond painting and somehow managed to not upload my chosen image. This morning I received an email informing me of my oversite and whin a few short hours received a reply to infor... See more
The order is sent from China and took about 3 weeks. Easy to communicate through messenger. Wrong colour magnetic frame sent and one packet of diamonds missing from one kit that is now being sent. Don... See more
Amazing kits, I have approx 10 kits and loads more on the way as I just cannot stop buying them and I would recommend you get them from here. The customer support is the best that I have ever come ac... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Love all the kits I’ve had, really good quality. When I’ve needed customer service help, they’ve been very prompt and helpful. Just ordered 4 more kits!
Great communication and very helpful
Great communication and very helpful. Now looking forward to receiving the items
Very disappointing
Very disappointed with the customer service. I placed an order weeks ago and still not arrived. Emails bounce back. Messaged through Facebook and no reply. Definitely won’t be buying through this company again.
Absolutely not happy at all as I have…
Absolutely not happy at all as I have had no notification on when my order is going to be with me. I have no wax to finish of my little girls birthday card who has cancer and who’s birthday it is on Friday. It’s an absolute disgrace and I won’t be ordering anything more from you. My friend ordered something the same time as me and her order is coming tomorrow.
Great company to buy from
Great company to buy from. I have been buying from them for a while & I could recommend buying from to anyone.
Can't wait to receive my custom pictures
Can't wait to receive my custom pictures
I had a problem with one of the items I…
I had a problem with one of the items I bought they responded quickly and sorted out problem would deffo buy from them again
I can’t fault this company
I can’t fault this company
I had a pro with one of their products and within 48hrs the problem was solved without any problems
Great company
Great company. Responded quickly to help resolve an issue when I thought I had some missing pieces. But I found d them in the end. Responded quickly to emails and was very helpful and polite. Thank you
Great product & communication
Great communication, quick checkout, excellent product.
Money taken for order .nothing to say…
Money taken for order .nothing to say that the order is on the way.can’t get in touch with you please refund money or I will be suing this company.
I ordered from them 4 weeks ago or so…
I ordered from them 4 weeks ago or so but have not received my order now cant get on there to contact them to find out what happened to my order can anyone help me get to the bottom of this please
I ordered 2 diamond paintings 10 days…
I ordered 2 diamond paintings 10 days ago and have heard nothing for the supplier I would NOT recommend this site to anyone awful customer service beware
I recieved the diamond art brooches but the diamonds in the bags are not numbered correctly. I have just finished my first brooch and looks nice but not enjoyable
I recieved the diamond art brooches
Suncatchers diamond art
I purchased some diamond art suncatchers but, sadly they did not come with any assembling instructions. Someone responded very quickly and sent me a video showing how to put it all together. Great customer service! Thank you!
Misled Item and very rude Customer Experience
I'd seen a coaster set I wanted to buy as a gift, clicked on the link and ordered the item. What came was completely different to what I was led to believe I was ordering, no different shaped gems or cases for the top of the coaster. Also arrived lose in a cheap plastic bag, no instructions. I've been in contact with their customer services who are extremely rude and on our last email exchange when I asked how I returned the them for refund, I was met with 'it's not our fault you ordered the wrong item'!!!!! If you see an item and you click on the link make sure you check and double check what you are getting. I won't be using them again.
Fantastic kits and tools.
I am very pleased with the products and…
I am very pleased with the products and service that they good quality products keep up the good work
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







