Diamondpaintinggifts Reviews 

326
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

I have been using Uk Diamondpainting Gifts for a couple of years now and have recently had my first experience with customer services. I received a lovely email from Helen as I had not selected a suit... See more

Rated 5 out of 5 stars

I ordered a custom diamond painting and somehow managed to not upload my chosen image. This morning I received an email informing me of my oversite and whin a few short hours received a reply to infor... See more

Rated 3 out of 5 stars

The order is sent from China and took about 3 weeks. Easy to communicate through messenger. Wrong colour magnetic frame sent and one packet of diamonds missing from one kit that is now being sent. Don... See more

Rated 5 out of 5 stars

Amazing kits, I have approx 10 kits and loads more on the way as I just cannot stop buying them and I would recommend you get them from here. The customer support is the best that I have ever come ac... See more

4.5

Excellent

TrustScore 4.5 out of 5

326 reviews

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4.5

All reviews

(326)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Love all the kits I’ve had, really good quality. When I’ve needed customer service help, they’ve been very prompt and helpful. Just ordered 4 more kits!

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Very disappointed with the customer service. I placed an order weeks ago and still not arrived. Emails bounce back. Messaged through Facebook and no reply. Definitely won’t be buying through this company again.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely not happy at all as I have…

Absolutely not happy at all as I have had no notification on when my order is going to be with me. I have no wax to finish of my little girls birthday card who has cancer and who’s birthday it is on Friday. It’s an absolute disgrace and I won’t be ordering anything more from you. My friend ordered something the same time as me and her order is coming tomorrow.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Responded quickly to help resolve an issue when I thought I had some missing pieces. But I found d them in the end. Responded quickly to emails and was very helpful and polite. Thank you

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Suncatchers diamond art

I purchased some diamond art suncatchers but, sadly they did not come with any assembling instructions. Someone responded very quickly and sent me a video showing how to put it all together. Great customer service! Thank you!

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

Misled Item and very rude Customer Experience

I'd seen a coaster set I wanted to buy as a gift, clicked on the link and ordered the item. What came was completely different to what I was led to believe I was ordering, no different shaped gems or cases for the top of the coaster. Also arrived lose in a cheap plastic bag, no instructions. I've been in contact with their customer services who are extremely rude and on our last email exchange when I asked how I returned the them for refund, I was met with 'it's not our fault you ordered the wrong item'!!!!! If you see an item and you click on the link make sure you check and double check what you are getting. I won't be using them again.

November 14, 2023
Unprompted review

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