I have been using Uk Diamondpainting Gifts for a couple of years now and have recently had my first experience with customer services. I received a lovely email from Helen as I had not selected a suit... See more
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I ordered a custom diamond painting and somehow managed to not upload my chosen image. This morning I received an email informing me of my oversite and whin a few short hours received a reply to infor... See more
The order is sent from China and took about 3 weeks. Easy to communicate through messenger. Wrong colour magnetic frame sent and one packet of diamonds missing from one kit that is now being sent. Don... See more
Amazing kits, I have approx 10 kits and loads more on the way as I just cannot stop buying them and I would recommend you get them from here. The customer support is the best that I have ever come ac... See more
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A problem with my delivery.:- 8th June…
A problem with my delivery.:- 8th June 2023
After being told of a problem had occurred with my order.
I got in touch with the supplier asking about my goods.
Within a short time the problem was quickly and fairly
sorted for me and the supplier. I now have my goods on July 4th. which I'm very happy with. I have used the supplier and will do it again. I'm sorry I don't know the name of the lovely person who helped me. Thank you so much, you were very kind and helpful.
I was missing some pieces of one letter…
I was missing some pieces of one letter and they said they would send me them, but not that one letter they sent all the other colours too, which ws very nice of them
I am nearly finished the 35x35 Celtic…
I am nearly finished the 35x35 Celtic picture FC1045. It is great quality and I really like how you pack the tiles in seal again bags with the code number on it. I have run out of Bag number 3 back ground green. Is it possible to buy more of this colour?
Placing an order was easy
Placing an order was easy. They kept you up to dated . So far the service excellent. Will inform you more when my item arrived.
Very happy with the help and getting…
Very happy with the help and getting back to me quickly
Thank you
Found UK.diamondpainting during the…
Found UK.diamondpainting during the Covid lockdown and they have never failed to impress, each purchase has been perfect. Recently I ordered a custom design and they contacted me to recommend a different size to make my design look better. I'm so happy they took the time to ask me and cannot wait to receive my delivery now.
Fabulous Find & Recommend To Anyone Who Loves Diamond Painting!
I'm new to Diamond painting & went looking on Youtube for websites selling them. I loved Diamondpaintinggifts website because it has the best selection of 30x30 sized kits. I only have a small lap table so this size is great for me. I was worried about shopping from a website in China, but my worries soon disappeared when I contacted their customer service by email. I had a reply within hours & was told that 4 of the kits I had ordered were out of stock & the date they will be back in again. I waited for them to come back as it was only a week to wait. The customer service team let me know they were dispatched & they arrived in 8 working days with a tracking number to follow the package. I am now about to make my second order with them & can honestly say that they are genuine, care about their customers & honestly want to help. They have hundreds of kits & are adding new designs all the time.
I had a bit of an issue with my order…
I had a bit of an issue with my order but after contacting customer services they dealt with my query straight away and was sorted in less than 48hours. They were very helpful and quick.
Great products
I herd about this website from a friend so I thought I would have a look. The different options are very good and they have a huge variety of diamond painting at very affordable prices. The quality is great and if you spend £50 or over you get free delivery abd a free diamond painting. When I placed my order it took a couple of days till.i could see the tracking information abd I got my order in just over a week. I would definitely recommend this site to anyone that loves diamond painting.
I've had quite a few orders from here
I've had quite a few orders from here. All the prices have been very competitive, and the goods have arrived in good time, and the products are fantastic. This is now the only site I use to buy my diamond paintings from. I would highly recommend!
They are very helpful everytime I send…
They are very helpful everytime I send a picture it looks beautiful when it comes back to me .
Brilliant service
Brilliant service. Never had a problem until today with an discontinued picture but it was handled really quickly and professionally. 5 stars will certainly continue to use in the future.
This Company is a joy to order from
This Company is a joy to order from. Even if I make a silly mistake the Support Team are so helpful. All their products are packaged nicely and I get really excited waiting for my diamond painting to arrive. A very professional company who care about their customers.
Highly recommended
Have used this site numerous occasions in last 2 years for brilliant personal diamond paintings always finding them to be extremely helpful with my orders. This latest order they identified a problem and took appropriate action and recommendation to resolve the issue. Am looking forward to receiving this one and many more in the future. Highly recommended
My customised picture.
Your team were very helpful to me about my order I submitted of a customised picture,
Amazing kits
Amazing kits, I have approx 10 kits and loads more on the way as I just cannot stop buying them and I would recommend you get them from here. The customer support is the best that I have ever come across as they will do everything they can to make sure that your project will look perfect. Really relaxing and satisfying to do, love them x
Ace customer service
Customer service agent was amazing, keeping me up to date with my order, really lovely and shipped really quick, will be buying from here again in future :)
The best
They were very helpful I asked for a size on my diamond painting they wrote back to me saying that the size would be no good and advised me to take the size they said which I have done who else would do that they are very good I would recommend them everytime
Excellent customer service
Excellent customer service. Replaced an item not in stock with a more expensive item free of charge.
Thanks ukdiamondpaintinggifts.
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