DogBuddy Reviews 152

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Watch out for unscrupulous dog sitters that dog buddy do not check if they have a boarding/day care licence, oh yes, and you're not covered by dog buddies insurance if YOU the customer do not... See more

Rated 1 out of 5 stars

some dog sitters are very unreliable.Booked one dog sitter for November the 4th and they cancelled the day before, yet it had been booked for at least a week. We then found a new dog sitter and they a... See more

Company replied

Rated 1 out of 5 stars

Spend a bit more time researching local sitters as they care a lot more about animals then one big website run by people you will never meet and frankly appear not to care as the customer service is t... See more

Rated 5 out of 5 stars

I discovered dog buddy by chance and thank goodness I did. They’re excellent. What I like most is that my potential customers don’t have to pay to find my details unlike other companies. I always... See more

Company replied

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1.6

Bad

TrustScore 1.5 out of 5

152 reviews

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Rated 5 out of 5 stars

Excellent customer service

My business is growing well using the dog buddy platform. Fees are explained upfront and I have always received good customer service and support when needed.

May 31, 2018
Unprompted review
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Reply from DogBuddy

Hi Tracy, Thanks for your positive feedback! We're happy to have helped you!

Rated 5 out of 5 stars

dog buddy offers a great service

dog buddy offers a great service. I joined in March and have had a great experience
They are helpful and supportive and I have had some lovely dogs to look after

May 31, 2018
Unprompted review
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Reply from DogBuddy

Hi! thanks for your positve review, we're happy to have you in our pack!

Rated 5 out of 5 stars

PROFESSIONAL , HELPFUL ,SUPPORTIVE DOG CARE

I would 100% recommend Dog buddy as a company to book Dog care with.
They are very ,helpful , professional , knowledgeable ,polite and supportive to both the owners and the carers of your Dog .

I like the fact that I can ring them for help rather than send a email and have to wait for a reply .

May 31, 2018
Unprompted review
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Reply from DogBuddy

Hi Joan! Thanks, we're happy to have helped you!

Rated 4 out of 5 stars

Great tool for sitters

As a dog sitter it's a been a great boost in finding dogs that need a holiday home while their parents go on their holiday!
It's a really easy app to use and a helpful tool in knowing the food and donts for sitters.
Is like an option to copy and paste the link so I can post it in other adverts.
Will continue to use as really pleased with it.

May 30, 2018
Unprompted review
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Reply from DogBuddy

Hi Michelle, we're glad you find the app useful! thanks for your review!

Rated 5 out of 5 stars

Dogbuddy is Fantastic

Dogbuddy is really good , it makes it easy to find reliable dog minders even at short notice as was the case on this occasion.
There is plenty of choice of dog minding in the local area and there are plenty of alternatives further afield .Really is an excellent idea and I have had only good experiences.it gives me great piece of mind that my dog will be looked after when I am away.

May 30, 2018
Unprompted review
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Reply from DogBuddy

Thanks a lot!

Rated 5 out of 5 stars

Dogbuddy App is the best dog boarding, caring service to use

Dogbuddy App is so easy to use, find a local carers in your area, check carer profiles and book your pets holiday!!

payment is held by dogbuddy and only released to the carer 2-3 days after booking is complete.

I have had the honour of being a carer to some fantastic dogs big and small in the South west, Bristol and south Glos. areas and also it has been great exercise for both me and the dogs in my care!!

May 30, 2018
Unprompted review
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Reply from DogBuddy

Thanks a lot, heaTHER!

Rated 5 out of 5 stars

I am a very happy user of DogBuddy

I am a very happy user of DogBuddy. It has an easy interface and by verifying the users it inspires confidence in taking bookings, and making payment, and so removes a lot of the stress of running a dog care business in the gig-economy.

May 30, 2018
Unprompted review
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Reply from DogBuddy

We're very happy to have you in our pack!

Rated 5 out of 5 stars

I Have been a dog buddy pet sitter for…

I Have been a dog buddy pet sitter for some time now amd i can say that they have been a great site for me to build a thriving client base on for my pet sitting. I have had many many bookings through them and always found their site easy to navigate and very secure for payments.

May 30, 2018
Unprompted review
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Reply from DogBuddy

Thanks for the positive review!

Rated 5 out of 5 stars

Very easy to use App

Very easy to use App. Easy communicating with dog owners and updating them with pics and videos.

May 30, 2018
Unprompted review
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Reply from DogBuddy

Hi Ines, we're happy you like the app!

Rated 1 out of 5 stars

Scam - dog sitters can take your money for no services

Scam I booked for my dog in overnight giving the exact times of arrival and departure. £35.00I was given a fee and paid via my credit card only for the dog sitter to say that the fee is additional £25.00. When I said I should like to cancel as that was not the original agreement she only gave me £5.00 back. This occurred all within five minutes. DogBuddy was useless. I would never use or trust is service.

May 29, 2018
Unprompted review
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Reply from DogBuddy

Hi, we're sorry that you had that experience. DogBuddy offers a full refund if the cancellation is caused by the sitter, but if the owner cancels online, the sitter cancellation policy automatically applies, so please contact help@dogbuddy.com as soon as possible so we can investigate the case and take the appropriate measures, which will include a full refund if the cancellation was motivated by the sitter. We are really sorry that you have that perception, as DogBuddy is the lead Dog sitting community in Europe and have helped thousands of dog owners find the perfect sitter, we hope you give us an opportunity in the future. Regards.

Rated 5 out of 5 stars

A fantastic, efficient system for any dog sitter

I signed up to DogBuddy last summer and have met and fallen in love with many dogs who have come to stay. It's a fantastic system which makes it easy for owners to find me and so simple for us to communicate. My business has grown from nothing and as the word spreads I can see it is only going to keep expanding. I'd highly recommend the app for both parties - whether you're a dog sitter like me or an owner looking for someone to care for their furry friend.

May 18, 2018
Unprompted review
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Reply from DogBuddy

Hi Sandy, thanks for the positive review. We are very happy to have you in our pack!

Rated 1 out of 5 stars

Poor

Poor , very poor. The professionals at the other end may be very good but dog buddy itself is useless. No customer service, ignore requests for help, filters do not help and have wasted my time for weeks.

May 18, 2018
Unprompted review
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Reply from DogBuddy

Hi Dana,

We're sorry to hear that. Our support team works very hard to help 365 days a year and have replied to all your queries within 24h. We have had urgent cases that have required our attention but we always reply to all messages we receive as soon as we can. We see you've found available sitters in your area, but if you need further help, don't hesitate to contact us. Regards.

Rated 5 out of 5 stars

My Preferred Agency

I'm a toy & small breed dog sitter/boarder in the Surrey area & have been registered with DogBuddy for 1.5yrs. They are my preferred agency to go through. Good correspondence, reminds the sitter of dogs that are due & they have insurance & a 24hr emergency vet line for piece of mind. Any very young pups that come my way directly, I ask them to go via my page on DogBuddy. It's nice to know I have that backup if needed.

May 13, 2018
Unprompted review
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Reply from DogBuddy

Hi Siouxzanne, thanks for the positive review. We are very happy to have you in our pack!

Rated 5 out of 5 stars

Fantastic

I cannot recommend DogBuddy highly enough. Has a sitter the app is very easy to use, and I have had more than enough requests. I love the tips they send you and it is great that the clients can leave a review on how their dog has been cared for. I have used other apps/companies but this one is by far the best. I am so delighted I found it and I just adore caring for the different breeds and various personalities of dogs. Many thanks to Dogbuddies you have been great.

May 12, 2018
Unprompted review
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Reply from DogBuddy

Hi Bernie, we're glad you like the app!

Rated 5 out of 5 stars

I have been with DogBuddy for just over a year now

I have been with DogBuddy for just over a year now. My job is a dog walker, and have had nearly 100 bookings from dog owners that have booked me to walk there dogs on a regular basis with DogBuddy. I use the Dogbuddy app which is great way for the dog owners to message me and book me to walk there dogs. The payment system with DogBuddy is very safe too. DogBuddy has a good policy in place and they deal with the insurance so if anything happens to the dog while they are in my care I'm insured and the dog is insured too, which is very reassuring. DogBuddy will give you advice if you need help with anything. 🐕🐶

April 26, 2018
Unprompted review
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Reply from DogBuddy

Hi Andrea, thanks a lot! We're very happy to help you to do what you love!

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