Watch out for unscrupulous dog sitters that dog buddy do not check if they have a boarding/day care licence, oh yes, and you're not covered by dog buddies insurance if YOU the customer do not... See more
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some dog sitters are very unreliable.Booked one dog sitter for November the 4th and they cancelled the day before, yet it had been booked for at least a week. We then found a new dog sitter and they a... See more
Company replied
Spend a bit more time researching local sitters as they care a lot more about animals then one big website run by people you will never meet and frankly appear not to care as the customer service is t... See more
I discovered dog buddy by chance and thank goodness I did. They’re excellent. What I like most is that my potential customers don’t have to pay to find my details unlike other companies. I always... See more
Company replied
Excellent
I am part of multiple sites but Dog buddy is by fare the best it’s quick and efficient if any problem arises I highy recommend them
March 17, 2018
Unprompted review
Reply from DogBuddy
Thanks Jacqueline :)
Perfect company to work with
Perfect company to work with. Easy to use website and book clients. Team is always ready for help. Answer the messages in one hour time maximum and make very wise decisions if any problems with owners or dogs (very rare but things is happened) I tried few companies before but I decided to stay only with dogbuddy.
March 17, 2018
Unprompted review
Reply from DogBuddy
Hi Natasha, thanks for the positive review. We are very happy to have you in our pack!
Dog Buddy are a good and trusted site
Dog Buddy are a good and trusted site
Where I as one of the Dog Sitters..replicate the same treatment in our home.as you do In yours
March 17, 2018
Unprompted review
Reply from DogBuddy
Hi Martin, thanks for the positive review!
The dog buddy sitter lost our dog
We used a dog buddy sitter in Lincoln for the first time and our dog Brodie was booked from Friday 9th March 2018 until Sunday 11th March 2018. The sitter, Alice appeared very pleasant and Brodie seemed fine with her. We then received a call at approx 1.30pm on saturday 10th March to say Brodie had got out of her house and was missing. We then discovered he had been missing since 10.30am. This was a horrendous experience and we spent many hours searching for Brodie and eventually, thanks to social media, we found a very stressed Brodie at 9pm. Dog Buddy have refunded the booking cost and as Brodie now has a problem with his paw they will pay vet costs. Brodie is used to being with a dog sitter but there is no way we will ever use Dog Buddy again.
March 12, 2018
Unprompted review
Reply from DogBuddy
Hi Susan,
We cannot apologise enough for the stress this must have caused you and we are so relieved and happy that Brodie was found.
The unfortunate events that you’ve described are an isolated incident and not the typical experience of the many dog owners who regularly rely on DogBuddy. In the very rare cases where a dog escapes, finding the lost dog is our first priority.
As dog owners ourselves, we understand firsthand how incredibly stressful it must be to go through this type of experience. This is also the reason why we take great care in developing precautionary measures to ensure peace of mind for owners, and an enjoyable and safe experience for their dogs.
All DogBuddy sitters need to follow specific protocols such as not allowing a dog off the lead, ensuring their garden or enclosure has a fence that is of sufficient height, and carefully managing all entry and exit points to their property. If a sitter is found to have not followed protocol, our team will promptly remove them from the platform, and ensure that they cannot list their services again.
We want to assure you that our team is conducting an in-depth investigation and will take action to ensure this type of incident doesn’t happen again. Of course, as you acknowledged above, any vet costs incurred will be covered by DogBuddy, and if there is anything else we can do, please let us know.
Kind regards,
The DogBuddy Pack
Dont bother unless you like "automated response"
No contact phone number
Never offer your services as a dog sitter.
Clearly run by non british people
Beware
February 26, 2018
Unprompted review
Reply from DogBuddy
Hi Justine,
We wanted to say thank you for your feedback on your experience of our service. We're obviously sorry to see that you've rated us one star here on TrustPilot.
We wanted to let you know that our Customer Support Team have already reached out to you directly to see if we can better understand your concerns and answer any questions.
Remember, you can always contact us directly by email (help@dogbuddy.com). Our phone and Live Chat is also manned during working hours.
Thanks again,
Simon
Reply from DogBuddy
Thanks for your feedback, Tricia!
I discovered dogs were being neglected …
I discovered dogs were being neglected by the owners, Dog Buddy didn't remove this owner when I reported them.
January 2, 2018
Unprompted review
Reply from DogBuddy
Hi there,
Thank you for your feedback.
Whilst DogBuddy considers animal welfare and safety as our highest priority, we were unfortunately unable to confirm or deny any neglect in this case because this can only officially be investigated by an authority with specific powers relating to animal welfare, such as the RSPCA.
As with any case of suspected neglect by any dog owner, the RSPCA should be informed so that they can take appropriate action. If you still believe that the dog owner is neglecting their dog, we urge you to directly report them to the RSPCA.
Thanks again for your feedback.
paid to do NOTHING
Spend a bit more time researching local sitters as they care a lot more about animals then one big website run by people you will never meet and frankly appear not to care as the customer service is terrible. Cut out the middle man and go strait to the source
November 13, 2017
Unprompted review
We found an amazing dog sitter on dog …
We found an amazing dog sitter on dog buddy for our bichon Poppy. We were given regular updates and photos every day. We went to visit our dog buddy before the holiday so poppy could meet her and they got on great. We will definitely use Emma and dog buddy again.
October 12, 2017
Unprompted review
Reply from DogBuddy
Thanks!
Not an honest or mature enough an organisation.
Dog Home Boarders need to have license from their Local Authority = checks by a vet and Trading Standards amongst other things.
See for yourself. Approximately 9 out of every 10 Dog Buddy Sitters is not licensed.
If this was Hungry House or Just Eat and they had 9 out of 10 of the restaurants on their site without a Food Safety Certificate how would you rate them ?
You would rightly view them as a charlatans not experts in their field.
The CEO of this company has had a dog for ten minutes and had never been a professional Dog Sitter etc .. He is an Accountant. Hoping to make it big by exploiting loopholes in the law - because hey .. they are not the one without the licences .. its the people delivering the services...
They pay out investor cash to promote themselves everywhere and pay some cash to organisations like the RSPCA to make themselves look good.
Sitters posting positive views will most likely be not licensed amateurs that can make some money duping the unsuspecting public while they remain unlicensed and unpoliced by their local council.
See for yourself and don't take my word for it.
You can find professional Dog Home Boarders, Walkers and Day care people using a google search. They will be licensed, insured and cheaper as they are not paying a percentage to Dog Buddy etc .. They will be there for you and your dog year after year and are the people you should develop a relationship with.
After Dog Buddy Response.
What makes you more qualified to assess peoples ability to care for dogs than Local Authority Trading Standards and Vets that issue the licences to legitimate Dog Home Boarders ?
A self complete questionnaire analysed by your inexperienced staff and no licence wont cut it !
A serious professional caring competent organisation would; require copies of licenses.. as a bare minimum.
September 13, 2017
Unprompted review
Reply from DogBuddy
Hi Richard, thanks for taking the time to review DogBuddy.
We take the quality of our sitters very seriously and we take a series of steps to ensure that our dog sitters and dog walkers deliver the highest quality of care. This includes ID verification, address verification and a thorough on-boarding questionnaire which assesses, in detail, how the sitter would respond to a series of different situations that might occur. Any sitters that do not give satisfactory answers are not admitted to our platform. Since each listing is manually approved by us, we also ask further questions and for more details if there are any ambiguous answers. In fact, our bar is so high that we only approve about 10-20% of sitter applications.
It is the responsibility of the sitters and walkers themselves to ensure that they comply with all local regulations which we also explain in the sign up process. That said, we do our best to support our sitters and walkers in any way that we can. This includes offering emergency support, 24/7 access to a vet line, veterinary coverage and Public Liability Insurance.
Furthermore, we do constant quality control and monitoring for all of our sitters. We are careful to monitor reviews, investigate any potential incidents and respond accordingly. The safety and comfort of the dogs is always our primary concern.
We welcome any suggestions that you might have as to how we can improve the service we offer.
Unimpressive, unreliable
Very unimpressed with this website.
Firstly, I booked a dog sitter and was charged £9 for a yearly fee. Just after I had booked this I was told that the fee structure had changed and I would get a discount off my next booking. My first booking it turned out was with an unlicensed and uninsured dog sitter....seems dog buddy don't do any basic checks around the legalities.
Secondly - when I was trying to book another sitter I kept getting pointed in the direction of people who weren't available. When I eventually found someone, they responded once but not again - so another rinky dink dog sitter (probably unlicensed and uninsured).
Thirdly - When I found out the booking was with an unlicensed dog sitter, I couldn't cancel the booking despite it saying on the web page that the booking was fully flexible.
I am still waiting on a response from them on all of this....I am not optimistic of a positive outcome.
Terrible website, just out to fleece dog owners.
August 14, 2017
Unprompted review
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