Elegoo are fantastic. Products are excellent in both performance and value and customer service has been historically excellent too. So why only 4 Stars? Because they use Yodel to deliver th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A little confusing on pricing & discounts, but that was resolved. The "special offer" turned out to be less than spectacular (it's going to take a long time to work through 4kg of black PLA) but the d... See more
I am generally happy with this company's product. I purchased my first 3D printer from them. Even though I had some issues, they stand by their products and support their customers. The after-sales se... See more
Purchased a Centauri carbon Great price quick delivery Awesome 3d printer Shame the colour upgrade won't be coming for it though, disappointed about that, hence 4 instead of 5 stars
Company details
- Electronics Store
- Electronic Spare Parts and Components Store
- Equipment Supplier
- Handicraft
- Printer and Scanner Store
Written by the company
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Contact info
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- uk.elegoo.com
4.4
Excellent
546 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
elegoo centauri carbon 2
fast delivery and kept up to date via email and text. great product thanx
January 28, 2026
So easy and straightforward to use
So easy and straightforward to use. Set up was easy and my son was printing some fun designs the same day.
January 27, 2026
first Class all in one solution
Quick delivery, just three days. Well packaged. Easy to set up with included usb stick. Very first print worked fine and 4 times faster than old ender 3. Not so obvious how to link up with home wifi though.
January 29, 2026
Excellent
Swift and efficient service. 3d printer received in great condition. Very well packaged with a Notification printed on the box to keep packaging in the event that a Return of product is necessary. Device works flawlessly out of the box. This is my 2nd Elegoo printer.
January 26, 2026
So simple to deal with
So simple to deal with. Rapidly resent out item after Yodel messed up the delivery. Parcel force delivery was sweet as a nut. Can't recommend enough
January 26, 2026
Straight out the box printing
I’ve just bought the Elegoo Centauri Carbon, my first 3d printer. I’d been delaying the purchase of a 3D printer until they were more affordable. This printer has performed brilliantly straight out the box, even for a 70 year old grandma.
January 22, 2026
Unfortunately my delivery was by Yodel
Unfortunately my delivery was by Yodel, so it was left outside in the rain, in full view of any passers by, with no notification it had arrived.
January 22, 2026
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Quick delivery and quality products
Quick delivery and quality products. Will continue to order from ELEGOO UK.
January 20, 2026
Good product - AWFUL support
I bought a Saturn 4 16k Ultra as I wanted to get into 3D printing as it will help me with some of my gaming needs.
Early into my use, due to being a novice, I had a lead with permeated the machine which I understand and accept is user error.
Since then I have been going back and forth for MONTHS with the support team just trying to get it up and running again
The lack of a phone number or ability to talk to someone is a big loss.
I am close to buying another machine from someone else and sacrifice the investment I made into this because of how poor their support is
December 14, 2025
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Great all round
Great price, great item, easy to put together with the video (but the instruction booklet wasn't detailed enough)
More information needed with downloading files
January 18, 2026
My product came damaged
My product came damaged, the box was ripped and the entire front door smashed in.
The customer service department have been anything but helpful, originally refused to send me a new one and just wanted to send a door, theres literally glass in all elements of the machine.
January 19, 2026
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Super fast and free delievry.
Purchased the Centauri Carbon online from Elegoo on a Saturday evening and it was delivered the following Tuesday.
Well pleased with the whole process.
January 18, 2026
Elegoo praise
Got 3 machines now and find them good to use apart from having to buy hotends when only just got them
September 19, 2025
Taking too long to arrive and says…
Taking too long to arrive and says returned to sender when i still
Want the printer
January 12, 2026
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
3D Printer Great fun
3D Printer - Great fun
My son has made lots of different things with this printer and loves it
November 29, 2025
Really good filament works a treat on…
Really good filament works a treat on all my machines.
January 12, 2026
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