Flight Network Reviews 84

Absolute SCAM! Our flights to NZ were changed twice without notifying us. We then had to cancel flights, and were assured we would be refunded all of the taxes and fees. 5 months later and still no refund received, despite repeated calls and messages. They don't provide an email address to contact. This company now tells me that the airline will refund, while the airline tells me that Flight Network has to refund.

Appalling.

I was unable to add an extra hold bag during the booking process so I tried online but there was no option. I've spent around 3 hours on the phone today only to have someone tell me with a straight face that no one is allowed to take more than one bag on a flight. Ridiculous. The airline can't do it because it's booked through them and they can't do it because they are useless and tantamount to scammers. So I now have to pay inflated additional baggage charges at the airport because these useless turds can't provide even the most basic service. 0/10 do not recomment.

One of the worst experiences of my life!
I bought my tickets in October 2024 for a trip to Japan in August 2025.
A week ago, I was told that one of my flights was cancelled and NO solution was offered!
They told me I would be refunded, even though I clearly said I didn’t want a refund — I wanted a solution so I could enjoy my trip!
Even worse, I checked with the airline, and they told me that not only was my flight not cancelled, but it was still available for booking!
This agency is shady and treats its customers with zero respect! AVOID AT ALL COSTS!

you'd have to give them five stars for lying and for making you hold on. I had to cancel a flight with wiz airs because they refused to carry my mobility scooter either in the hold or as checked in luggage...this meant I had to rebook with another airline that is not discriminatory but I have not received any information or confirmation of my cancellation or my refund ...I have used their chat which takes literally hours and then they cut me off as soon as it got to the point where someone needed to make a decision or take action. This morning I have been holding on the phone for more than an hour and I am still number 10 in the queue which is what they said when I started so no movement there...they do not have excellent customer service as they say,- so far they did not help to cancel the flights and nor have they done anything to contact the airline I was booked with to expedite the refund process which is not registering at all on my booking page of their website. The airline Wiz says it is their responsibility and they say it is the airline's so basically I am stuck between two useless companies and have had to pay for my holiday twice.. Fortunately I have kept a copy of all my chat transcripts and am going to find another route for trying to get my money back but stay away from this company, they add no value and are consummately unhelpful.

This is a SCAM. Stay away from this 'service'. The price is double what you can find with airlines - and this 'service' adds hidden service fees that are not shown in the booking process.

What went wrong? What went right? is a more appropriate question. This company is composed of the most useless, inadequate, incompetent liars I have ever encountered. I would award no stars if that had been an option.

Three of us booked to go to Goa for a fortnight in January and one of our party developed medical problems and wanted to pull out. When we phoned to cancel her flight, the advisor mistakenly cancelled ours as well and was very apologetic and promised to sort it. This fiasco took place on 13 December and now on 2 January we are no further forward. We have rung countless times for updates and on each occasion, we have been subjected to the same waffle. It is being dealt with, it is in hand, it has been passed to our back office, we have launched an investigation. All we wanted was the two flights rebooked WHICH THEY CANCELLED IN THE FIRST PLACE. It is just not happening and we are simply being given the run-around and I cannot find the words to express my contempt for them and their appalling service. How they manage to remain in business is more than I know. I phoned no later than today and was told the same rubbish. I am now in the process of organising a charge back on my credit card because I don't want anything more to do with them. After reading about other people's distressing experiences, I would not be comfortable about going on any holiday booked and managed by this collection of useless idiots.

Scammers, avoid them at all costs!

Scam! don’t book on this website you gonna regret it! Have warned you now guys

everything vent wrong with this company Warning Warning

Scammy company.

Lied that they placed the refund request on my behalf for over a week. Only to then make me miss the date and the refund because of their lies.

Scam company. It's been 2 months and they have yet to refund me for a flight that was cancelled.

I selected a flight and I think it gave me the wrong one making me think I made an error contacted customer support straight away to learn had to pay extra to change this. Please avoid as only negative reviews.

We bought two return tickets for my wife and my daughter for Cascavel in Brazil, departing from Lyon.
Cascavel is a very small town, connections are not daily.
On our return, FlightN sent us boarding passes for connections from São Paulo - Madrid - Lyon.
For the first flight from Cascavel to São Paulo, they asked us to present ourselves at the company counter.
Have you guessed the problem? they could not send us the boarding passes for the first flight since the airline was not operating that day.
Everyone makes a mistake, how did FlightN handle their mistake?
By refusing to organize a new flight and abandoning my wife and my daughter in the depths of Brazil. No compensation for lost flights and connections.
I had to buy a new ticket, almost as expensive as the initial return trip (€2,500).

THIS COMPANY IS A SCAM!! I would give no stars if it were possible. I accidentally booked flight tickets through this company instead of directly through SAS and it caused no end of stress. Spent hours on the phone to both flight network and SAS trying to rectify a name (passenger had recently added a surname to their passport), it was the most stressful couple of weeks. Not to mention that they charge a lot to add luggage and after checking the SAS website, it would've been £100 cheaper to have booked directly with them.

I am absolutely shocked that this kind of company is allowed to operate, they're a total scam.

Worst customer service I have ever experienced. This is the first bad review I have ever taken the effort to write but my experience has been so bad that I feel obligated to warn others.
I booked two long haul flights with FlightNetwork in February 2023. There were a number of issues with the tickets, one of which is that they had a technical glitch on their end which caused one of the two passenger’s flights to be unconfirmed. I have been chasing them for over a month to reissue the ticket. I have called >20times, spent countless hours on the phone and been told time after time that I would receive a call back or an update within 24-48hours and then heard nothing. I have been told countless times that my case has been escalated to an ‘urgent priority’ but that seemingly means nothing. They will give me no information on whether the matter has been progressed, I just get told to sit and wait for an email. This evening alone (05/07/23) I have been on the phone with them for almost 1.5hours trying to get in touch with the Supervisor who is seemingly avoiding speaking to me. I am flying in less than a month and this is causing me no end of stress. I just want an update. Absolutely appalling treatment, I will not be booking through them again. I will be contacting the Office of Fair Trading and the Consumer Protection Association to make formal complaints.

this company should not exist, they cancelled my baggage fare without reason explained & I have to pay at the airport, then they sent an e-mail which I still keep as evidence saying they will refund me in 2 weeks that was back Feb 2023 & now its 2 June 2023 I have not received any refund. Airline companies should not allow this kind of company.

Useless. Foreign call center that has no idea how to book flights. Wish I had researched the company before paying. Never 9again

The only way to contact them for support is by phone and they could never understand what I was saying. After speaking to 4 people and wasting about two hours on the phone, my complaint (airline downgraded me, all I wanted was to be rebooked on a flight with the class I'd paid for - very simple) was escalated but they didn't contact until the morning of my flight (obviously a deliberate ploy so I'd just take the flight anyway), from an email address that could not be replied to, with a reply saying I hadn't been downgraded, which I had... Absolutely useless.

If I could give no stars I would. Booked a flight with them realised I had made an error contacted them to change it. Checked booking no outward flight booked. Multiple calls later they had not confirmed my change and had in fact cancelled the original flight. So no outward flight repeatedly asked for a supervisor no joy. Had to book my own flight asking for a refund but as yet nothing. Will keep chasing please do not use this company.