Banner for GetScanned

GetScanned Reviews 

329
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast booking process and efficient scanning services that deliver results quickly and smoothly. People often praise the supportive staff and professional customer care throughout every stage of the medical procedure. Some reviewers were not happy with scheduling issues, noting that their selected scan dates or locations changed unexpectedly after the initial booking. A few individuals also mentioned experiencing difficulties when trying to communicate with support teams to resolve these frustrating appointment delays. Additionally, consumers occasionally reported that aftercare communication could be improved following the completion of their medical scans.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a seamless and professional experience from... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and polite support... See more

User experience

People report positive experiences with user experience, highlighting a professional and smooth process from... See more

Booking process

Customers had positive experiences with booking_process, frequently describing the system as quick, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went pretty much according to plan, except arguably the result (which was both relatively good news and unexpectedly bad news for unforeseen reasons.). The post MRI scan bit went smoothly a... See more

Rated 5 out of 5 stars

Please don’t hesitate to use this company. Phenomenal customer service. I booked a scan for asap on a Wednesday, their GP phoned that afternoon and I was scanned on the Friday and report that Friday t... See more

Rated 5 out of 5 stars

Great customer service . Smooth and excellent service and guidance at all stages of setting up referral from doctor to scan themselves. Great value for money too. Kind and considerate staff. Speci... See more

Rated 5 out of 5 stars

Amazing service from start to finish. Customer care was excellent, and communication was spot on throughout. Booking was quick and easy, and I was able to get my MRI scan done very promptly. I even r... See more


Company details

  1. Medical Diagnostic Imaging Center
  2. MRI Center
  3. Online Marketplace

Written by the company

GetScanned is a booking platform for private medical scans in the UK. We arrange MRI, Full-Body MRI, CT, ultrasound and X-ray scans at over 200 CQC-registered scanning centres, with appointments usually available within a few days. Private scans need a referral, and most people don't have one. That's the part we handle. Every booking includes a GP consultation, where a doctor reviews your symptoms, confirms which scan is right for you, and issues the referral the scanning centre needs. If you already have a referral from your own GP or a consultant, you can use that instead. Our team coordinates the rest. We confirm your appointment with the centre, explain how to prepare and what to bring, and stay contactable throughout. Your images are read and reported by a consultant radiologist, and your report is typically returned within 3 working days. If you'd like to talk your results through with a doctor afterwards, we can arrange a follow-up GP consultation. One price covers your consultation, referral, scan and report, with nothing added afterwards. Prices vary by scan type, body part and location, and are shown before you book alongside appointment availability. If you find the same scan cheaper at the same clinic, advertised publicly, we'll match the lower price. Scans available through our network cover areas including the head and brain, spine, knees, shoulders, hips, abdomen and pelvis. We work with individual patients, clinicians, medical reporting organisations and rehabilitation providers - anyone who needs diagnostic imaging arranged quickly and without a wait. Search by location at uk.getscanned.me to see the centres nearest you, live prices, and the earliest available appointments.

Price Match Guarantee

We won't be beaten on price

Found the same scan cheaper at the same clinic? Send us proof, and we'll match the lower price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(329)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The whole process took longer than a…

The whole process took longer than a private medical scan should and you do not get the date you choose when you book and pay on the website, this needs to be changed. The scan itself was in a mobile scanner and the results had to be chased up as they took over a week to receive. However, the communication from the company was very good and they always responded to questions I had.

March 26, 2026
Rated 5 out of 5 stars

Very helpful and quick responses

Very helpful and quick responses. They were able to get my mri appointment settled in just a few hours, which was very impressive and extremely helpful. Truly grateful for their efforts.

March 30, 2026
Unprompted review
Rated 3 out of 5 stars

Poor communication between getscan and scan centres. Inaccurate information given to me

What I liked was the fact that the customer services were polite, were trying to be always helpful and when my case got complicated they kept informed of their actions.
What I disliked is that there was not good coordination between the GetScanned team and the scan centres and the information that was given to me was often inaccurate.
My scan was delayed for a month and I was not the most of the time clear for the reasons why.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Not disappointed

Originally had an issue with the service but this was soon rectified immediately so thankyou, that was appreciated.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Booking the scan was very simple and communication afterwards about my appointment was excellent. A query I had was dealt with very promptly. The GP with whom I had my telephone appointment was friendly and professional. I received the report on my scan much quicker than I expected. All round excellent service!

March 20, 2026
Rated 5 out of 5 stars

Thankyou so much for you excellent and…

Thankyou so much for you excellent and professional care. I have felt fully informed at every stage and confident in the service you provide.
When I attended for the scan the staff were cheerful, helpful and very supportive. I was very well looked after.
Excellent service from start to finish !

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to getscanned for making it…

Thank you to getscanned for making it so easy to book a scan.
I was contacted immediately after filling an easy online form. A medical doctor contacted me next day and a pelvic scan was booked for two days later.
I would also like to thank the team at Hagley Road Birmingham for their professionalism

March 20, 2026
Rated 4 out of 5 stars

I had an original poor experience with…

I had an original poor experience with this company. However a lovely dr rang me and arranged a scan for me and has been amazing. I give 4 stars due to original let down. However they have made every effort to fix the situation. I’m grateful to the dr taking the time to arrange the scan. So thank you . I’m impressed the company wanted to fix my experience instead of just ignoring my review. So thank you for listening to your customers I’m grateful ☺️

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

From selecting the appropriate scan to…

From selecting the appropriate scan to getting the appointment was a very quick process. However once the results came through I had to ask the dr whether there was any concerns before he even went through my report with me. Other than that professional service throughout.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

I recently booked a full body MRI scan with GetScanned. All through the process has been smooth and professional. The booking was easy. The 2 gentleman Ken and Cyril who took the MRI were amazing. I felt safe and comfortable in their capable hands. My mobility is not brilliant and they were so patient. My follow up with the GP Dr Shivali Patel who explained the results was friendly and professional; everything was explained in a way I could understand. I would strongly recommend GetScanned to anyone looking to get tests done privately.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent custumer service

I found this company online while searching for a quick MRI scan for my spine due to a previous spinal fusion six years ago and some new, very worrying pain.

The online booking process was quick and straightforward, and with the excellent support of Yatharth I managed to book the scan for Saturday in less than a week. They truly went above and beyond — the team was kind, empathetic, prompt, and extremely helpful throughout the entire process.

What really stood out was the genuine human touch and understanding I received, which made a huge difference during a time of worry and distress.

I would definitely recommend their services.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. From the time of booking online until I had the scan and report was less than 24 hours. Super customer service. The price was the best in London too!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish. Simple and easy to book, at a time and place convenient to yourself. The staff talk you through every stage, and keep you comfortable and relaxed. The results were back quickly, and explained thoroughly. They found a few unexpected things with myself, that need exploring further. I felt like nothing was too much trouble. 100% would recommend.

February 27, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look