Jackpot.com Reviews 

This is a a legal Scam. Win multiple prizes and no cash out

One day you can use it in my state the next you can't, you can play in my state, but you have to download some very fishy 3rd party app to play. Their desktop website can't even recognize my own state's location after the first visit, it's not on my end. A lot of bugs for an industry running on billions... pay someone to run your IT. All of your apps, and your website give me MAJOR trust issues.

I have been waiting for a withdrawal for a week now they asked for proof of my I'd I sent everything and they still make excuses there Happy enough to take your money but different when they have to pay out

What a rip off I deposited $24 $20 for two games the other for for administrative fees and needless to say my games never came up I purchased two $10 games and after four tries notifying I finally asked for a refund or have them assist me in obtaining my games for neither of which happen I tried repeatedly with their instruction to collect my games to no avail stay away from this game it's a rip off stay away from this game
And they refuse to refund my money of course it must be nice to get get the free money for nothing.

I opt in spend 15 over Xmas like say get 50 spins dint get can u add them like say please my email l would like some sort goodwill for inconvenience upset like I opt in spend 15 get 50 spin big bass for Xmas Lisa brazil

I won fair and square I've gone to withdraw my winnings and now they want all this information which isn't a problem, even though they are breaking license 17 regarding this, also trying to get hold of anyone is a joke. I just want my winnings more than happy to take my deposits

It's still 20.12.2024 - I have been paid my winnings of £10,000 and I am very Happy!! Merry Christmas!!!

So it's 20.12.2024 and no update or email from finance regarding my withdrawals.. wondering if I will see this money before Christmas or at all. It stated it can take UP TO 72 HRS but I have a feeling it will be longer 😕 won the money on the 17th so I'm near that 72 hrs(3days) now
Quick update it's 19.12.2024 and this morning I had email communication saying that my details were passed to the finance team so I am hoping this all goes as it should and I will keep upgrading the stars based on my experience.

I signed up and played here for a few days and used quite a bit of my savings and previous winnings elsewhere.. I was about to give up but I deposited one more time and I won a total of £10,000 (I spent nearly £3,000 playing though) I used no bonus feature and I was given no warnings or asked for verification. Until I requested withdrawal. They are now saying that I need to provide my net earnings, and annual income and how much I wish to spend at their casino each month? I read that gambling commission stated recently that if a player withdrawals there should be no reason to withhold it for further documentation. I am currently waiting for a response from them and explained in detail my money to them. I think I might have a problem getting my winnings so I'm posting this here to let others know and I can see previous reviews that people struggle to withdraw 5,000 and less so I'm hoping that they do pay out.

Finally got paid out my £5000 I withdrawn on 11th and they paid me today on 17th December

Communication with these is shocking you can’t get a response I don’t know if they block you or what but I had to make another account and got contact straight away

I wouldn’t use this site again due to the communication

Would stay away from this, deposited 10.00 and then got a 10.00 bonus wagered what I needed too and was left with 700.00 when to go and withdraw it and the money had disappeared from my account avoid at all costs and I will be reporting them as this site is a joke first time playing and last ever time

Absolutely appalling.
Games rarely load or crash once up and running.
Withdrawal takes forever.
Trying to deposit but says failed.
Sent emails. No reply
Tried live chat, nothing.
Attempted to call but no answer.
Don't go anywhere near!

This as to be one off the worst and most volatile sites I’ve been on large deposits playing £2 per spin after a long while bonus comes in the bonus pay out £47 after another £500 another bonus whippy on £2 per spin bonus pay out £27 so after playing for a few months over 6 months 6 bonuses in total higher wager total pay out £112 never known a site so poor in paying on bonus games after it takes forever to drop in guys would highly recommend don’t waste your money on this poor gaming platform it just sucks your money very poor games bonus I’ve seen in many years there loss

l had 87.65 on my account tthey emailed me asking to give them the paypal account to pay the remaining balance it joke stay away from this company with causious

Withdrawal issue !!!

I have £3,000 pending on my withdraw page, they keep saying the payment teams need to approve this but it’s now been 8 working days and nothing! I’ve not had an email response for 3 days so growing concerns. I’ll come back with an update once I have one.

Decent site. Large variety of games, easy to navigate. Deposited a few times - had some wins/some losses, RTP seems fair. Overall a good experience, the only let down for me is withdrawels take a long time in comparison to other sites - usually 24 hours, and there's no (that I could see) a way to save your favourite games - not a deal breaker though :)

Jackpot.com has been my go to casino for some time I’ve had some good wins but have deposited ALOT! Today I was invited via email to receive a deposit match bonus up to £100 with a x25 wagering requirement. I deposited £20 played this through and then began to play my £20 bonus funds I managed to get up to over £600 I checked the remaining wagering required at this point it was £22, I began to play again and my balance was around £597 my balance suddenly dissapeared and reappears with only £60! I followed all terms and conditions and I’m absolutely distraught this has happened I contacted live support who asked for screenshots of the promotion email I received she advised it had been passed to the relevant team but they are finished for the day and couldn’t provide a timescale for an update this in itself is somewhat disappointing! I would absolutely advise not to deposit funds or accept bonus from this site until this issue is resolved, I will provide an update when possible.

21/10/24 update - I have this morning received an email advising there has been a technical issue which has caused this I have been advised it is currently being dealt with as high priority however no timescales on when this will be resolved. I appreciate tech issues happen but £597 is a lot of money waiting on an issue they end being fixed before I can withdraw. Will provide update of/when resolved.

Deposited via Apple Pay. Didn’t have a deposit method on record to withdraw so I deposited 20 via card and withdrew my winnings plus 20 deposited via card to the same card.

Withdrawal has been successfully processed via card and I await it to arrive in my account.

No problems depositing and withdrawing. I 100% recommend this site for UK players.

This review of my experience of Jackpot.com was removed by trustpilot claiming it contained potentially harmful or illegal content. IT CONTAINS NEITHER.

Jackpot.com wanted it removed before anyone realised that they had actually proved my case for me. They actually quoted the EU regulation, significantly
"in relation to any transaction that amounts to €2000 or more, whether the transaction is executed in a single operation or in several operations which are linked. "
Notice, states ANY TRANSATION, not transactionS.
It even explains single or multi linked OPERATIONS,ie, several hundred lotto tickets in 1 transaction. It's a scam to get people to hand over vast amounts of personal information

Having played lottery with jackpot.com for several years.
My account was suddenly locked.
Jackpot.com claim it was locked due to "suspicious activity", the suspicious activity was that over several years my weekly lottery had added up to payments in of €2000 (payouts sadly not so high), They claim that due to EU rules concerning to laundering of funds for support of terrorism i must hand over all personal id, passport, national id card, bank accounts information, utility bills, proof of origins of income and god knows what else. I refuse as only a complete moron would believe that losing money on a couple of lottery tickets a week was some kind of major crime. i even suggested that if they believe so, they are duty bound to contact the local police/anti terrorist department. i look forward to their visit. but or course as this is a scam to harvest information i have had no visit. HOWEVER , they contacted Trustpilot and demanded that i hand over the information VIA trustpilot, which of course i declined TRUSTPILOT deleted my review. BEWARE, Untrustworthypilot protect these scumbag companies.

In relation to your response.
Nowhere in the regulations you quote does it state that the €2000 fresh hold includes small amounts over a long period of time. They relate to large transactions. When you locked my account you claimed it was due to EU regulations on anti money laundering and terrorist financing. I have read the regulations and you are abusing them to gather personal information and put private individuals online security at risk for your own dubious purposes. As for your quoting of Sweden regulations , If what you said was true then the Swedish state lotto and gambling organisation Svensk spel would also demand such information at the €2000 fresh hold , WHICH THEY DO NOT. So if you still want to accuse me of terrorist financing or money laundering i suggest you do your duty and pass on the information to the relevant authorities. But you will not because you are liars, abusing the regulations.

Svar från Jackpot.com
21 dec. 2021

Dear Mr. Andrews,

I trust my email finds you well.

After analyzing your below comment, please allow me to clarify why we request the provision of your personal documents to verify your account, which has been temporarily blocked. Following the Swedish Gambling Authority (SGA) guidelines and more specifically Chapter 3, Section 5 of the AML Act, all online gambling operators must apply Customer Due Diligence (CDD) measures, this means obtain the necessary documents to verify your account, in relation to any transaction that amounts to €2000 or more, whether the transaction is executed in a single operation or in several operations which are linked. This means, that upon reaching this 2000€ threshold, we are required to request the necessary documents to complete the required Customer Due Diligence (CDD) measures to verify your account.

Thereupon, the SGA requires all responsible operators, if they are unable to obtain the documents to complete the CDD measures within 30 days of a particular customer reaching the 2000€ threshold, to cease transactions, this is to temporarily block your account and suspend all further transactions, deposits, withdrawals and play till provision of the needed verification document to complete the CDD measures.

Accordingly, please allow us to kindly suggest contacting our Customer Experience Team who will be happy to assist you with this procedure and advise on the documents needed to verify your account.

We trust the above clarifies your questions, and should you require any additional information and/or assistance, please note that we remain at your disposal via ----- or------

Thank you for your collaboration.

Kindest regards,
Customer Experience Team

Ok so I played for a few weeks and had no trouble deposited and withdrew fine, but two weeks ago I made deposits adding up to 230 pound but it didn’t go on my account I have emailed and they said it was played I have emailed back pictures bank statements and the proof that that money was indeed no played but have had no reply I have emailed over 7 times I am 230 pound down and no further to getting anywhere, ok so it’s been over a month now they asked for my bank statement 2 weeks ago and iv still heard nothing went to log into my account today and they have blocked me DO NOT USE THIS SITE

Absolutely the worst film I have ever seen!!

Should be no stars disgraceful company deposited approx 800 GBP and when I asked about the welcome bonus they blocked me from the site. Scammers