Beautiful clothes, good quality and packaging. However, received the wrong outfit once and when I emailed to inform, I was not sent an apology via email nor a small compensation but was given a refund... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I used this perfume last 4 years I like this fragrance it’s fragrance is long lasting I. M very satisfied with your perfume I used Janan Gold as well but blue flavour is feels like Cool smell
Company replied
No delays, good quality, items received in good time, decent packaging but could be a bit better, no issues with products being in stock or not. Items had a 'nala' each which was really nice. I have s... See more
Company replied
Prompt delivery True to size Good quality fabric Vibrant colours just as seen on website Material is Linen but not for winter, it will suit more for autumn
Company replied
Company details
Written by the company
J. was established in 2002 with a unique philosophy to revive the country's cultural heritage and make Shalwar Kameez; the popular wear, and soon became one of the most famous and recognizable clothing brands in South East Asia. It expanded its store network to 100+ outlets nationwide. J. has further expanded globally by opening 20 outlets in the UK, Australia, Canada, New Zealand, UAE, Qatar, to name a few. We pride ourselves on being a complete apparel brand that deals in eastern wear, perfumes, footwear and accessories for women and men of all ages. We work in different categories and textures like silk, chiffon, cotton, cambric, lawn and fabrics that suit the season. Our clothing line reflects current fashion trends with modest detailing. Designs are inspired from Renaissance, Aztec, Fusion, Arabian and other aesthetics. From the humble beginnings of a brand that believed in being Soully East, we have moved forward with more decorative touches to our portfolio and have strung together a loyal base of customers all over the world.
Contact info
United Kingdom
- uk.junaidjamshed.com
4.0
Great
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
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The sizes were not as described
The sizes were not as described. Too much hassle to change as company doesn't allow for items to be taken to shops, but has to be done through post. Wouldn't have ordered items if I knew I can't return or exchange at shops. You have to pay for postage to return items. Won't ever order from this place again.
January 12, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers.
Please contact us so we can send you a return label so you can return the item back to us without having to pay any returning fee.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Amazing experience and the clothes are…
Amazing experience and the clothes are best in class.
January 3, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
I'm happy to shopping from here.
I'm happy to shopping from here . The dresses very nice and quality also good . If possible make same punjabi for father's and sons .
January 9, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Poor customer support service
I have all the email screen shots that I have sent multiple times, and also did the calls multiple times but no one pickup the call. I recently three ordered full shalwar and kameez and it shows in the picture full shalwar and kameez, and again I receive only kameez. This is very frustrating and disappointed for me. Very poor customer support.
January 23, 2026
Unprompted review
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue as we cannot see your order details.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Janan
They send me wrong order
They send me wrong order. After emailing them, I got no response again...
January 9, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue as we sent a return label for you to send the wrong item back on 12th January, but we have checked, and you have not sent it back yet.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Janan
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
good
I havent received my money yet, can you please process my payment back quickly.
December 31, 2025
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
In picture show you full suit but only kurta .not clear said only kurta.
Not clear information
January 7, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers, and i can confirm the refund for your order has been made as the order was lost by Royal Mail.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Most times they are Excellent
Overall, I was happy with my purchase. I had ordered a blue velvet suit for £78.59. However when my family ordered some more clothes from the site the colours were different aswell as the sizes were wrong
December 28, 2025
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Following our conversation if you can inform your family member who purchased and had an issue with the order, to email us with the order number and images of the defects and sizing error, we can issue a return label for them to send it back to us, or we can offer a discount on the item.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Poor stitching .
December 26, 2025
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
Janan/J.junaid jamshed/aapas
Nice collection
Nice collection, but make more fancy dresses for parties in cotton, lawn & in other stuff!
January 3, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Used reliable carrier service, delivered on time.
Good quality clothes, very good customer service. Great for refund and exchange.
December 26, 2025
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
highly recommend to everyone for best…
highly recommend to everyone for best quality and designs..
December 25, 2025
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Authentic Products and reliable Postage
Janan Intense and Janan Oud both authentic and well priced, love the experience and specially Oud is not that bold but sweet and shows the presence.
December 31, 2025
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback.
The Royal Mail tracking states that your order was delivered on the 31-12-2025.
Kind regards,
J.
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