Terrible customer service! I ordered a hoodie size 7/8 for my daughter, it was a little snug so paid for an exchange for the 9/10. This arrived and my daughter could not get the hoodie on at all. It m... See more
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Disappointed. Their backpacks are advertised to be stylish and durable. I like the patterns but the material is stiff and they are rather small. Nonetheless I bought one for my son in July, school st... See more
I brought new school bags for my children,my daughter especially was very excited and when it arrived her bag was incorrect,she was devastated.i emailed the company straight away and it found ots way... See more
Company replied
Several buys from Hype and their products do not disappoint. Over the past few years I have bought coats, hoodies, rucksacks, bottles, lunch bags for my Grandchildren and nephews. They quality is exce... See more
Company replied
Company details
Written by the company
We’ve come a long way as a brand since just selling printed t-shirts. Our complete range now covers menswear, womenswear and kidswear and now includes a lot more than just t-shirts and backpacks. We believe that HYPE. is a lifestyle in which our extensive range can accommodate. Our lines include pretty much everything you can imagine from a fashion brand and more; hoodies, joggers, sweatshirts, t-shirts, vests, polo shirts, coats, parkas, coach jackets, tech jackets, cagoules, shirts, suits and blazers, jeans, chinos, shorts, footwear, flip flops, bucket hats, snap-back caps, 5-panel caps, beanies, bobble hats, skirts, bodysuits, dresses, backpacks, holdalls, bum bags, pencil cases, laptop sleeves, phone cases, and even camping stools and water bottles.
Contact info
Hilton Street, M1 1FR, Manchester, United Kingdom
- orders@justhype.co.uk
- uk.justhype.com
3.5
Average
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hype.
Hi Banaz, many thanks for taking the time to give us a 5 star review.
It’s great to hear you are pleased with our services, thank you so much for shopping with Hype.
Enjoy your newest purchase! 😁
Kind regards
Just Hype Customer Support
I ordered lucky dip for the first time…
I ordered lucky dip for the first time for my 8-year-old son and I am extremely satisfied. I was afraid that the colors and cut of the clothes would be from a few seasons ago, but everything is really stylish. Great quality hoodies! An absolute bargain at this price.
March 18, 2024
Reply from Hype.
Hi Katarzyna, thank you for your 5 star review and comments regarding your recent purchase.
We are delighted to hear you're pleased with your boys Lucky Dip. We hope you continue to shop with Hype in the future. 👍
Kind regards
Just Hype Customer Support
Great mystery bundle offerings
I ordered a mystery girls bundle for my daughter. First time ordering anything by hype but feel I should support them as a local brand to us and the brand seems popular with all the girls at school. Was worried I might end up with the warehouse rejects which had been kicked round the floor a few times. But took a punt anyway and am so glad I did, fantastic value. Arrived quickly, lots of goodies inside.
Amazed by what was included for the price- 4 t-shirts, 2 thick hoodies, a backpack, pencil case, a metal water bottle and multi pack of socks in my daughter's size. All seem good quality, no duplicates. Haven't washed the clothing yet but it's a popular brand with her friends so I imagine it's fine. Look forward to having a rummage in the sample sale later in the year.
March 18, 2024
Reply from Hype.
Hi Kelly, thank you so much for leaving some valuable feedback!
We can’t thank you enough for your 5-star review of the girls Lucky Dip. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. 🥰
Kind regards
Just Hype Customer Support
Good quality
Really nice, good quality items. I was lucky enough to order in the sales so got an excellent bargain. Will be ordering from Hype again.
February 28, 2024
Reply from Hype.
Hi Tamara, many thanks for taking the time to give us a 5 star review.
Our highest priority is customer satisfaction and we're delighted to hear you're pleased with the service you have received. 👍
Kind regards
Just Hype Customer Support
Excellent customer service
Excellent customer service. I didn't complete my address correctly. Within half an hour I received an email, everything was sorted and my package was dispatched more or less immediately.
Jo, the customer service representative solved my problem efficiently. She was very helpful and friendly. Thank you.
March 22, 2024
Unprompted review
Reply from Hype.
Hi Susan, thank you for your amazing review and comments on how we were able to resolve your issue within a swift timeframe.
Our customer support team always aim to give the best service possible to our customers, so to receive your great feedback makes it all worthwhile. 🥰
Kind regards
Just Hype Customer Support
Great
Its always quick delivery. I have previously bought bags, lunch bags and bottles for my children and this time bought one for my niece and she loved it!!
March 15, 2024
Reply from Hype.
Hi Riana, thanks for giving us a 5 star review of your recent order.
It’s great to hear you are pleased with our services, thank you so much for shopping with Hype! 🥰
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi David, thanks for taking the time to leave us a review!
Our highest priority is customer satisfaction and we're delighted to hear you're pleased with the service you have received.
Kind regards
Just Hype Customer Support
I have not received my order
I have not received my order. Been trying to email since the last 2 weeks not getting any response. And live chat feature is also not showing. Can someone plz get back to me!
February 22, 2024
Reply from Hype.
Hi Shaheen, thanks for your feedback.
I'm sorry to hear of the problems you have experienced with your delivery.
I can see you have already spoken to one of our customer support staff on the live chat earlier this morning and an investigation has been opened with the courier.
Kind regards
Just Hype Customer Support
Excellent customer service
Excellent customer service, Becky just helped me a lot!! Thank you 🙏
March 19, 2024
Unprompted review
Reply from Hype.
Hi Bettina, thank you so much for taking the time to give us a 5 star review.
Our customer support team always aim to give the best service possible to our customers, and to receive your review makes it all worthwhile. 🥰
Kind regards
Just Hype Customer Support
Great quality
Great quality, I ordered a bag, lunch box and boys swim shorts. Very happy with all of them.
February 27, 2024
Reply from Hype.
Hi Sam, thank you for your kind words on the 5* service you received when shopping with Hype.
We hope you continue to shop with us in the future!
Kind regards
Just Hype Customer Support
Fast delivery and bag looks good quality
March 12, 2024
Reply from Hype.
Hi Rosie, thank you for taking the time to leave us a review.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
Kind regards
Just Hype Customer Support
Highly Recommended
Lovely, quality clothes at hugely discounted prices. I am very satisfied customer
February 27, 2024
Reply from Hype.
Thanks for your feedback,
It’s great to hear you are pleased with our services and thank you so much for shopping with Hype.
We hope to see you again soon!
Kind regards
Just Hype Customer Support
I order one of the mystery pack…
I order one of the mystery pack in.ocotber ready for Christmas. Just order another one for our holiday. And all the same stuff arrived. So very disappointed. As my son already had all those items.
February 22, 2024
Reply from Hype.
Hi Letitia thank you for your feedback.
We will take your review on board and identify where we can improve.
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Andreia, thanks very much for your review.
Our highest priority is customer satisfaction and we're delighted to hear you're pleased with the service you have received.
Kind regards
Just Hype Customer Support
Amazing ski jacket for my daughter
Amazing ski jacket for my daughter! Great quality with lots of pockets. Waterproof and warm. Got for a steal of a price with discount codes!
February 26, 2024
Reply from Hype.
Hi Penny, thank you for taking the time to leave a 5 star review of your recent purchase.
We are delighted to hear that your experience was a positive one and we really appreciate your feedback.
We hope you continue to shop with Hype in the future!
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Ritu, many thanks for your 5 star review.
It’s great to hear you are pleased with our services - thank you so much for shopping with Hype!
Kind regards
Just Hype Customer Support
Good quality
It was easy to buy my backpack and I have to say I am very glad they an inside pocket has been added. One thing I’d like to see is a lighter inner lining, makes it much easier to see things in the bag
March 11, 2024
Reply from Hype.
Hi Caroline, thank you for taking the time to leave us a review.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
Kind regards
Just Hype Customer Support
The delivery was brilliant in secure…
The delivery was brilliant in secure packaging. Very speedy. Granddaughter was really pleased with them on her birthday. I'm sure I'll be ordering from Hype again.
February 26, 2024
Reply from Hype.
Hi Pat, many thanks for your great review.
We are delighted to hear your granddaughter is happy with her new Hype lunch box and backpack, we hope she had a fab birthday! 🥰
Kind regards
Just Hype Customer Support
Buy from here!!
Great quality products lovely fabric quick delivery overall love the items
February 23, 2024
Reply from Hype.
Hi Iona, thank you for taking the time to leave your 5* review.
Our highest priority is customer satisfaction and we're delighted to hear you're pleased with the service you have received.
Kind regards
Just Hype Customer Support
Excellent
Excellent quality and the service was very good had to query the address was correct and had an immediate response confirming all ok would definitely buy again.
February 23, 2024
Reply from Hype.
Hey Steve, thanks for your feedback.
It’s great to hear you are pleased with our services and thank you so much for shopping with Hype. Enjoy your newest purchase!
Kind regards
Just Hype Customer Support
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