Terrible customer service! I ordered a hoodie size 7/8 for my daughter, it was a little snug so paid for an exchange for the 9/10. This arrived and my daughter could not get the hoodie on at all. It m... See more
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Disappointed. Their backpacks are advertised to be stylish and durable. I like the patterns but the material is stiff and they are rather small. Nonetheless I bought one for my son in July, school st... See more
I brought new school bags for my children,my daughter especially was very excited and when it arrived her bag was incorrect,she was devastated.i emailed the company straight away and it found ots way... See more
Company replied
Several buys from Hype and their products do not disappoint. Over the past few years I have bought coats, hoodies, rucksacks, bottles, lunch bags for my Grandchildren and nephews. They quality is exce... See more
Company replied
Company details
Written by the company
We’ve come a long way as a brand since just selling printed t-shirts. Our complete range now covers menswear, womenswear and kidswear and now includes a lot more than just t-shirts and backpacks. We believe that HYPE. is a lifestyle in which our extensive range can accommodate. Our lines include pretty much everything you can imagine from a fashion brand and more; hoodies, joggers, sweatshirts, t-shirts, vests, polo shirts, coats, parkas, coach jackets, tech jackets, cagoules, shirts, suits and blazers, jeans, chinos, shorts, footwear, flip flops, bucket hats, snap-back caps, 5-panel caps, beanies, bobble hats, skirts, bodysuits, dresses, backpacks, holdalls, bum bags, pencil cases, laptop sleeves, phone cases, and even camping stools and water bottles.
Contact info
Hilton Street, M1 1FR, Manchester, United Kingdom
- orders@justhype.co.uk
- uk.justhype.com
3.5
Average
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sizes are all over
I ordered 4 t shirts all size 13 2 fit perfectly the other 2 not so good they are about 3 sizes to big .
April 15, 2024
Reply from Hype.
HI John,
Thanks for taking the time to leave us a review,
One of our advisors will contact you shortly via email,
Kind regards
Great Bag
It was easy to place an order on the Hype website. The lunch bag I ordered, has a cool design, the colours pop, the quality of the bag is outstanding. The size of the bag is also great and fits everything perfectly. The insulated cover is easy to clean.
April 15, 2024
Reply from Hype.
Hi, many thanks for taking the time to review your recent order.
it's great to get your positive feedback so we can monitor our customer satisfaction. 👍
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Shirley, thanks for your 5 star review.
I am pleased to hear that your are pleased with your order and its delivery, we really appreciate your feedback.
We hope you continue to shop with Hype in the future.
Kind regards
Just Hype Customer Support
Great customer service
Really I impressed with customer service, I had a problem with one of my purchases, I contacted customer services and it was all solved and a new item sent within a week.
April 26, 2024
Reply from Hype.
Hi Margaret, thank you for your 5 star review and comments on how we were able to resolve your issue within a swift timeframe.
We value your input and look forward to seeing you again in the future.
Kind regards
Just Hype Customer Support
I love wearing my new Hype jacket
Excellent item, lovely colour and well made. Have received quite a few compliments from other people. Quick delivery and great sales price, thank you!
April 23, 2024
Reply from Hype.
Hi Alessandra, thank you for your lovely review.
We are absolutely thrilled to hear you are receiving compliments on your new Hype Mustard Padded Jacket.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.🥰
Kind regards
Just Hype Customer Support
Poor packaging
Poor packaging, parcel was broken and came with Royal Mail damaged packaging sealed. Many items missed from the order. There’s no response from the customer service
April 23, 2024
Reply from Hype.
Hi, thanks for your feedback.
I can see one of our customer support advisors has been in contact with you regarding your query.
Kind regards
Just Hype Customer Support
Ladies red jacket
I purchased a red jacket it didn't take long to come it's so lovely and warm and good quality too I'm over the moon with and will be buying again from this company
April 22, 2024
Reply from Hype.
Hi Pam, thank you for taking the time to review your recent order.
We are delighted to hear that you are pleased with the quality of the HYPE RED SHORT LENGTH WOMEN'S PADDED COAT WITH FUR.
We hope you continue to shop with Hype in the future! 🥰
Kind regards
Just Hype Customer Support
Not happy
The items are great but the packing of the item are not so good ordered two swim shorts for my grandsons one was folded the other just screwed up and not inside polythene bag I wasn’t to happy !!
April 8, 2024
Reply from Hype.
Hi Yvonne, thank you for taking the time to leave us a review.
We're always aiming to improve our service and we appreciate your feedback so we can monitor our customer satisfaction.
Kind regards
Just Hype Customer Support
Really impressed by the quality and fit…
Really impressed by the quality and fit of the product, and I got it in the sale!
April 22, 2024
Reply from Hype.
Hi Jane, thank you for taking the time to leave us a review.
Our highest priority is customer satisfaction and we're delighted to hear you're pleased with the quality and fit of your product. 👍
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Ofure, thank you for taking the time to leave us a review!
We’re happy to hear you’ve had a positive shopping experience using our services and we hope to see you again soon.
Kind regards
Just Hype Customer Support
Great service
Great service - Jo dealt with my issue regarding a defective product very promptly and a replacement was sent straight away. Thank you!
April 19, 2024
Unprompted review
Reply from Hype.
Hi Laura, thank you for your 5 star review and comments on how we were able to resolve your issue within a swift timeframe.
Our customer support team always aim to give the best service possible to our customers, and to receive a review like yours makes it all worthwhile.
Thank you again 🥰
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Leslie, thank you for taking the time to leave your 5* review.
Our highest priority is customer satisfaction and we're delighted to hear you're pleased with the service you have received. 👍
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Caroline, thank you for taking the time to leave us a review.
We are delighted to hear you're pleased with the Ed Hardy girls Jaquard Black Parka Jacket.
We hope you continue to shop with Hype in the future. 🥰
Kind regards
Just Hype Customer Support
Jo was really helpful.
Recently purchased my children some bags for school and had a slight issue with a charm that comes on one of them. I emailed and was dealt with by the lovely customer service agent called ‘Jo’ who sorted my issue out instantly.
Thanks for being helpful and efficient Jo :)
April 24, 2024
Unprompted review
Reply from Hype.
Hi Tarryn, thank you for your 5 star review and comments on how we were able to resolve your issue within a swift timeframe.
Our customer support team always aim to give the best service possible to our customers, and to receive a review like yours makes it all worthwhile.
Thank you again 🥰
Kind regards
Just Hype Customer Support
I have not received the order and tried…
I have not received the order and tried to contact customer service multiple time via email & live chat, no response!
April 11, 2024
Reply from Hype.
Hi Ivana, thanks for your feedback.
I'm sorry to hear you have had an issue with your order. One of our customer support team will email you shortly.
Kind regards
Just Hype Customer Support
I bought backpack for my daughters…
I bought backpack for my daughters birthday. Paid £4.99 for delivery. Backpack arrived faulty, logo was on the side, instead in the middle as shown on the website. Backpack looks weird. Have to pay £ 2.99 for return. I lost £8 ,very disappointed. I will never purchase anything again.
April 22, 2024
Unprompted review
Reply from Hype.
Hi Janka,
I'm sorry to hear of the issues you have experienced with your purchase.
One of our customer support advisors will contact you shortly via email.
Kind regards
Just Hype Customer Support
Great service
Great service. Speedy delivery. Kids seem delighted and backpacks are lasting well so far.
April 16, 2024
Reply from Hype.
Hi Francesca, thanks for your 5 star review.
I am pleased to hear that your experience was a positive one and we really appreciate your feedback.
We hope you continue to shop with Hype in the future.
Kind regards
Just Hype Customer Support
The best customer service I’ve had in a while!!!!
I had a parcel arrive with 3 bits missing (parcel was open ant the top, however I anm certain not anll items would hve fit in the bag annyway) and another completely stranded somewhere in the midlands. I contacted customer services as I was concerned about the missing items and stranded parcel and Becky was the representative to come to my aid. She has been truly amazing dealing with this for us and sent the stranded order out rather quickly, and opened an investigation with Royal Mail for that one. She then started to look at the missing items and messaged to see what I would like in place of a navy tracksuit set which was no longer in stock in the size I wanted. After checking what others they had available Becky has dispatched the 3 missing items today which will make my older 2 so very happy. As a mum of 5 with autism I buy a lot of clothing in several sizes as my kids will like something and then want it again and again when they outgrow them. Add to the fact they are 11 and 13 yrs old they are developing their own sense of style and I love that hype provide a wide variety for them to choose from. Thanks again Becky u have been more of a life saver than u realise and I can’t recommend urself enough. Ps hype please do more green styles for girls my 11yr old loves green especially lime green 🙈❤️
April 23, 2024
Unprompted review
Reply from Hype.
Hi Amelia, thank you for your 5 star review and comments on how we were able to resolve your issue within a swift timeframe.
If there's anything else we can assist you with, please feel free to let us know. We value your input and look forward to seeing you again in the future.
Kind regards
Just Hype Customer Support
It's the second rucksack we've bought…
It's the second rucksack we've bought for our granddaughters. The first one we bought was 3 years ago when the first granddaughter was 8 and has since put up with all the trials and tribulations of primary school. Good value and plenty of choice.
April 11, 2024
Reply from Hype.
Hi David, thanks for your feedback.
It’s great to hear you are pleased with our services, thank you so much for shopping with Hype. 😁
Kind regards
Just Hype Customer Support
Poor experience ordering first time
Poor experience ordering first time. Chosen a faster delivery option but still waiting for the product after 7 days. The tracking number does not show any update after the dispatch. Reached out for help on multiple channels i.e. chat, Twitter, email but fail to get a response. So overall a poor customer experience.
April 11, 2024
Reply from Hype.
Hi, thank you for your feedback. I'm sorry to hear your order has not yet arrived.
I can see you emailed us late last night, but as our customer support team work from 8-5, your email was replied to this morning, and an investigation has now been opened with the courier.
Kind regards
Just Hype Customer Support
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