Terrible customer service! I ordered a hoodie size 7/8 for my daughter, it was a little snug so paid for an exchange for the 9/10. This arrived and my daughter could not get the hoodie on at all. It m... See more
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Disappointed. Their backpacks are advertised to be stylish and durable. I like the patterns but the material is stiff and they are rather small. Nonetheless I bought one for my son in July, school st... See more
I brought new school bags for my children,my daughter especially was very excited and when it arrived her bag was incorrect,she was devastated.i emailed the company straight away and it found ots way... See more
Company replied
Several buys from Hype and their products do not disappoint. Over the past few years I have bought coats, hoodies, rucksacks, bottles, lunch bags for my Grandchildren and nephews. They quality is exce... See more
Company replied
Company details
Written by the company
We’ve come a long way as a brand since just selling printed t-shirts. Our complete range now covers menswear, womenswear and kidswear and now includes a lot more than just t-shirts and backpacks. We believe that HYPE. is a lifestyle in which our extensive range can accommodate. Our lines include pretty much everything you can imagine from a fashion brand and more; hoodies, joggers, sweatshirts, t-shirts, vests, polo shirts, coats, parkas, coach jackets, tech jackets, cagoules, shirts, suits and blazers, jeans, chinos, shorts, footwear, flip flops, bucket hats, snap-back caps, 5-panel caps, beanies, bobble hats, skirts, bodysuits, dresses, backpacks, holdalls, bum bags, pencil cases, laptop sleeves, phone cases, and even camping stools and water bottles.
Contact info
Hilton Street, M1 1FR, Manchester, United Kingdom
- orders@justhype.co.uk
- uk.justhype.com
3.5
Average
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hype.
Hi Lauren, thanks for your review.
I am pleased to hear that your experience was a positive one and we really appreciate your feedback.
We hope you continue to shop with Hype in the future. 🥰
Kind regards
Just Hype Customer Support
Several buys from Hype and their…
Several buys from Hype and their products do not disappoint. Over the past few years I have bought coats, hoodies, rucksacks, bottles, lunch bags for my Grandchildren and nephews. They quality is excellent. The products have been used in every school day, picnics etc and I've never worn. The children only change the styles as the patterns alter and they want a newer style. Rucksacks are then used by parents are still in use 5 years on and still going strong.
March 27, 2024
Reply from Hype.
Hi Nichola, many thanks for taking the time to review your recent order.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. 👍
Kind regards
Just Hype Customer Support
Great Quality
...and shipping to the US was good also. Will definitely purchase from hype. Again!
March 26, 2024
Reply from Hype.
Hi Melissa, thank you for your feedback.
It’s great to hear you are pleased with our services, thanks so much for shopping with Hype. 🥰
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Saliha, thanks for your feedback.
I'm sorry to hear you are unhappy with the quality of your purchase. If you would like any assistance, please drop an email to orders@justhype.co.uk or via the live chat feature on our website.
Kind regards
Just Hype Customer Support
Great product and speedy delivery.
March 25, 2024
Reply from Hype.
Hi Barbara, thanks very much for your review.
I am pleased to hear that your experience was a positive one and we really appreciate your feedback.
Kind regards
Just Hype Customer Support
I am very happy with my purchases for…
I am very happy with my purchases for my grandchildren. I will definitely purchase more. 😌
April 8, 2024
Reply from Hype.
Hi Christine, thank you for taking the time to leave us a review.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
We hope your grandchildren are very happy with their new Hype products! 🥰
Kind regards
Just Hype Customer Support
The sizes are all wrong
The sizes are all wrong 3 Boys T Shirts age 15years Chest Measurement in excess of 46” more like 3xxl , ridiculous
April 8, 2024
Reply from Hype.
Hi Roy, thanks for your feedback on your recent order.
The tshirts you purchased are labelled as 'oversized' but if you would like any assistance with returning them, please drop an email to orders@justhype.co.uk or via the live chat feature on our website.
Kind regards
Just Hype Customer Support
Bags not fit for purpose - avoid
The shambles began when Hype didn't dispatch the school bag we ordered on next day delivery on 31/08/23 for several days. Once the bag finally arrived over a week late, my daughter was happy with it. Within 2 weeks, the chest strap fell off. Annoying, but we could live with it. By Christmas, one of the bottle pockets was unusable. A busy time, I forgot to do anything about it. Just before the start of the Easter holidays, the stitching all fell apart on the bottom of the bag, so the front pocket of the rucksack is completely unusable. As I was busy at the time with 2 unwell children and am now raising it just outside of the 6 month window, Hype will do nothing (I requested they fund repair since their site is full of eco claims) except offer £5 off another purchase, but obviously I won't be risking another substandard product.
A school bag should be usable for more than 6 months. My daughter's last one (Smiggle) lasted her for 5 years, and was replaced only because it was now too childish, so I am confident this is not down to her.
April 15, 2024
Unprompted review
Reply from Hype.
Hi thank you for your feedback.
We will take your review on board and identify where we can improve.
Kind regards
Just Hype Customer Support
Becky at hype....thank you so much!
I brought new school bags for my children,my daughter especially was very excited and when it arrived her bag was incorrect,she was devastated.i emailed the company straight away and it found ots way to becky.we had an email from becky the next morning apologising, and making my daughters day by sending her the one she chose.she didn't make us wait to return the incorrect one,which I did that day,she just hand picked and posted a replacement!the emails were precise and friendly and she made my 6 year olds weekend!!!
April 5, 2024
Unprompted review
Reply from Hype.
Hi, thank you for your 5 star review and comments on how we were able to resolve your issue within a swift timeframe.
If you need any further assistance, please feel free to contact our customer support team via orders@justhype.co.uk
Kind regards
Just Hype Customer Support
Faulty item
Contacted customer services about a faulty item that was sent to me. I got a quick response from Jo who was very helpful and explained what actions I had to take. Simple and easy to do.
I was very pleased with Hype Customer services.
Awaiting my replacement item.
April 11, 2024
Unprompted review
Reply from Hype.
Hi Dianne, thank you very much for taking the time to give a 5 star review of your recent order.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
If you need any further assistance, please feel free to contact our customer support team via orders@justhype.co.uk
Kind regards
Just Hype Customer Support
Bought the mystery box for my…
Bought the mystery box for my grandchildren, boy and girl. It was really good value for money and very stylish clothes and backpacks. Very pleased
March 21, 2024
Reply from Hype.
Hi Stephen, thanks so much for the feedback on the boys and girls Lucky Dips.
We're delighted to hear how happy you are with the quality and price of the items you have received. 👍
Kind regards
Just Hype Customer Support
Absoutely superb service from Becky
Absoutely superb service from Becky. I e been buying alot of goods from Hype recently and one of the packages went missing from Royal Mail. Becky quickly followed up and sorted me replacement stock within around 2-3 hours. Very friendly and superb service. Thankyou very much Becky.
April 11, 2024
Unprompted review
Reply from Hype.
Hi, thank you for your 5 star review and comments on how we were able to resolve your issue within a swift timeframe.
Our highest priority is customer satisfaction and we're delighted to hear you're pleased with the service you have received. 🙂
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Joan, thank you for taking the time to review your recent order.
We are delighted to hear that you are pleased with the quality and price of the Hype X-Ray Pool backpack.
We hope you continue to shop with Hype in the future! 🥰
Kind regards
Just Hype Customer Support
I ordered 8 items from hype when I…
I ordered 8 items from hype when I received the parcel 3 of the items were missing I contact the help team and Becky was there to help
she was extremely helpful and got back to me very quickly
my 3 items then arrived the next day which is what you call an excellent service will shop happily with hype again thank you
April 9, 2024
Unprompted review
Reply from Hype.
Hi Karen, thank you for your 5 star review and comments on how we were able to resolve your issue within a swift timeframe.
We always aim to provide the best service possible and we really appreciate your positive feedback!
Kind regards
Just Hype Customer Support
Products are fine but I didn’t receive…
Products are fine but I didn’t receive the parcel on time.
I ordered a week ago before my cousin’s birthday and it’s still delay.
April 3, 2024
Reply from Hype.
Hi Latona thanks for your feedback.
I can see your order was placed on April 2nd, it was dispatched on April 3rd and Royal Mail attempted delivery on April 4th but there was nobody home to sign for the parcel. I can see you collected the parcel from the post office yesterday.
Kind regards
Just Hype Customer Support
Emailed customer service on 27th March…
Emailed customer service on 27th March as parcels were left outside my property by bins. They were stolen which happens a lot on my estate. Final conclusion after hype contacting Royal Mail 2nd April was that they had been delivered according to Royal Mail tracking GPS system. I explained & sent a picture of the parcels left by bins from Royal Mail tracking site. Customer service awful I did not get refund or replacement tracksuits. Not happy at all £70
March 19, 2024
Reply from Hype.
Hi, thanks for your feedback.
I'm so sorry to hear of the problems you have experienced with this order. One of our customer support team will contact you via email shortly.
Kind regards
Just Hype Customer Support
Poor quality wouldn't recommend
Poor quality. Looks like it has shoulder pads doesn't look like it does on picture really wouldn't recommend a lot of money for cheap market clothes
April 2, 2024
Reply from Hype.
Hi Adam, thanks for your feedback.
I'm sorry to hear you are unhappy with your purchase. If you need any assistance with returns, please feel free to contact our customer support team via orders@justhype.co.uk or via the live chat feature on our website.
Kind regards
Just Hype Customer Support
International shipping was so easy and great with Hype.!!
It was a holiday weekend when I ordered and they still got my purchase sent off asap and the coat was just like they described and I love it so much!
April 2, 2024
Reply from Hype.
Hi Kassady, thanks for your review.
We are delighted to hear that your experience was a positive one and we really appreciate your feedback.
It's great to hear you're pleased with your Ed Hardy Girls Jacket. 👍
Kind regards
Just Hype Customer Support
Great customer service
Great quality items. Also had an item missing which was quickly resolved and received the following day. Great customer service.
April 2, 2024
Reply from Hype.
Hi Laura, thank you for taking the time to leave us a review.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
Kind regards
Just Hype Customer Support
Hype for Life
I have purchased many products from Hype and have found them to be of excellent quality. Their special offers are amazing, which enables me as a single mother to afford great quality goods for my little girl.
Hype’s customer service is legendary. I was sent the wrong item by mistake and when I informed Hype’s customer service team of this, their support and understanding was fantastic. They were able to arrange a free of charge return for me and my desired item was delivered on expressed deliver and once again free of charge. Thank you for such great customer care and excellent quality of products.
April 2, 2024
Reply from Hype.
Hi Samina, many thanks for taking the time to give us a 5 star review of your recent order.
We are delighted to hear our customer support team were able to resolve your issue within a swift timeframe.
We hope your little girl is very happy with her new Hype backpack. 🥰
Kind regards
Just Hype Customer Support
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