Absolute scammers. Wish I’d seen these reviews before I booked a flight to get to my sister in hospital in Hong Kong to then be told that I’d need pay double the price and won’t get confirmation of th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you Henry for all your help in getting best deal with all my requirements on Luggage and dates with very near by international travel date. You are so polite, professional and act prompt respond... See more
Though the ride wasn't plain sailing, what a star Jackson turned out to be. If ever anyone deserves a medal for finding the best fares, reassuring clients and going that extra mile, then Jackson wins... See more
Company replied
I could not have asked for better customer service!! Jackson was absolutely phenomenal he was super helpful, friendly, cheerful and nothing was too much trouble for him! He went above and beyond to so... See more
Company replied
Company details
Written by the company
We offer customers advice and support via our phone centre and easy-to-use flexible search online as an experienced and renowned travel company. Why make searching for vacation and travel choices difficult? Simply put, our ultimate goal is to offer you the best bargains while providing you with the finest customer service.
Contact info
20 22 Wenlock Rd, London N1 7GU, UK, N17GU, London, United Kingdom
- 02030053756
- support@lookbestfare.com
- uk.lookbestfare.com
If it seems too good to be true it…
If it seems too good to be true it probably is. This should be their motto. The quoted price, that drew me in from a comparison site was low. It turned out that the flight that I booked had unacceptable conditions (for me ). To be fair, Spencer sorted it out, but it was a LOT more money. Probably more that if I had booked it through the airlines own website.
February 2, 2024
Unprompted review
Experience
Thank you Aaron for your guidance help me throughout my booking as I'm desperate to travel on particular dates much appreciated!!
February 3, 2024
Unprompted review
Reply from Look Best Fare
Dear Dilip,
Thank you for your kind words! I'm delighted to hear that I could assist you in navigating the booking process and providing guidance for your travel plans. Your appreciation means a lot, and I'm glad I could help you during a time-sensitive situation. If you ever need assistance or have more travel plans in the future, don't hesitate to reach out. Safe and enjoyable travels!
Best regards,
Look Best Fare
TOTAL BLATANT SCAM
TOTAL BLATANT SCAM! The “purchase” price was just the “ticket holding price” and when I called they expected me to “pay the difference between the holding price and the real price”. When I told them to cancel they said “sure but the purchase is non-refundable”. TOTAL SCAM! STAY AWAY!
February 2, 2024
Unprompted review
Jackson is very helpful however his…
Jackson is very helpful however his very busy and it's hard to get hold of him but when his available he always tries his best to offer the suitable flights you need. He is also easy to talk to. Many thanks, Jackson.
February 2, 2024
Unprompted review
Reply from Look Best Fare
Dear Jenie,
Thank you for taking the time to share your experience with us! We're thrilled to hear that Jackson has been very helpful and goes the extra mile to find suitable flights for you. We appreciate your understanding about his busy schedule, and we apologize for any inconvenience it may have caused. Rest assured, we'll do our best to address this and ensure better accessibility in the future.
We're grateful for your kind words and will make sure to pass on your appreciation to Jackson. If there's anything else we can assist you with, please don't hesitate to let us know.
Many thanks for choosing us, and safe travels!
Best regards,
Team Look Best Fare
AMAZING service provided by Evelyn.
AMAZING service provided by Evelyn.
well done Evelyn. we where on the phone over an hour to help me with my flight.
February 2, 2024
Unprompted review
Reply from Look Best Fare
Dear Sophia,
Thank you so much for your glowing review! We are delighted to hear that Evelyn provided you with AMAZING service. It's fantastic to know that she dedicated over an hour on the phone to assist you with your flight. Evelyn is truly a valuable member of our team, and we will make sure to commend her for her outstanding efforts.
We appreciate your kind words and are here to assist you whenever you need us. Safe travels, and we look forward to serving you again in the future!
Best regards,
Team Look Best Fare
My trip was very good and specifically…
My trip was very good and specifically Aaran and Jackson was helping me all the time when I ring them regarding flight information .
December 22, 2023
Unprompted review
Reply from Look Best Fare
Dear,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that your trip was very good, and we're especially delighted that Aaran and Jackson were able to assist you with flight information. Providing excellent customer service is a top priority for us, and we're glad to know that our team members made a positive impact on your experience.
We appreciate your kind words and hope to have the pleasure of serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Safe travels!
Best regards,
Team Look Best Fare
James Very gud Nature person
James Very gud Nature person. explained everything properly .. my experience with James very gud..
January 28, 2024
Unprompted review
Reply from Look Best Fare
Dear Neetu,
Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience with James. We take pride in providing excellent service and making sure our customers feel well-informed. If you have any more questions or need assistance in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.
Best regards,
Team Look Best Fare
Jackson I cannot thank you enough for…
Jackson I cannot thank you enough for the excellent service you provided me over the phone today on getting a really good deal on my flight. I really appreciate your kindness and even calling me after to check if I’d Recieved the itinerary.. 🙏🏽 Thank you so so much.
January 25, 2024
Unprompted review
Reply from Look Best Fare
Dear Wright,
Thank you so much for your kind words and appreciation! We are delighted to hear about your positive experience with Jackson and the excellent service he provided you with. Our team takes great pride in ensuring our customers receive the best possible assistance and deals.
It's wonderful to know that Jackson's efforts made a positive impact on your flight booking, and we're glad you felt supported throughout the process. Your satisfaction is our priority, and we're grateful for the opportunity to assist you.
If you have any further questions or need additional assistance, please feel free to reach out. Safe travels and thank you for choosing us!
Best regards,
Team Look Best Fare
Great service
Look Best Fare staff were able to sort out the error of my flight and match exactly to what I did need. Great service.
December 19, 2023
Unprompted review
Reply from Look Best Fare
Dear Duncan Rose,
Thank you so much for taking the time to share your positive experience with Look Best Fare! We're delighted to hear that our team was able to efficiently address the error with your flight and provide you with the exact match for your needs. Customer satisfaction is our top priority, and we're thrilled that you found our service to be great. If you have any more travel needs or questions in the future, please don't hesitate to reach out. Safe travels!
Best regards,
Team Look Best Fare 🙂
I have booked flight with them first…
I have booked flight with them first they game the offer and mis interpreted the information regarding transit visa and they changed again to change the offer via different routes but i accepted at that time but it's not the best then Aran called me to apologies to improve the services. Hope they will improve.
January 24, 2024
Unprompted review
Reply from Look Best Fare
Dear Singarasa,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused during your booking experience. We take your concerns seriously and appreciate your understanding as we work to improve our services. Our team is committed to learning from situations like these to enhance the overall customer experience.
We appreciate your acceptance of the alternative offer and value your patience. We have taken note of your feedback, and rest assured, we are actively working on improving our communication and ensuring a smoother booking process.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We genuinely hope to have the opportunity to serve you better in the future.
Best regards,
Team Look Best Fare
Fare didn't exist
I tried to book two BA flights to Tokyo. I phoned to ask about baggage allowance as there was no information on the website. I was told that it was hand baggage only. I asked if this was rucksack size or overhead locker size. I was told overhead locker size – no weight limit was given.
On the basis of this I booked the ticket. I was subsequently called and told that only one piece of personal luggage was allowed weighing 5kg. I challenged this as to my mind this is handbag size not overhead locker size as I had been informed. I also looked at the BA website which indicated that the BA basic economy fare included 2 items of cabin luggage. I was passed to a number of people and finally to Jackson. He advised me that I had reserved a basic economy fare and the information I had been given by his colleague was incorrect as I was allowed two items of luggage in the cabin, one of 5kgs and one of 7kgs. I challenged this once more saying the BA website indicates that both items of cabin baggage can be up to 23kgs each in basic economy. Jackson told me that this was a special fare and had lower baggage limits.
This seemed very strange to me as I have never seen BA ask you to weigh your cabin baggage. I separately phoned BA to confirm details and was advised by two different people that the basic economy fare had the same baggage allowance for all passengers. It didn’t matter whether you booked through a travel agent or direct with BA.
By now I wanted to cancel if I could as I no longer trust UKlookbestfares.com to given me correct information.
BA told me that I could cancel within 24 hours of booking without charge had I booked with them. However UKlookbestfares.com would not honour this and wanted to charge £100 per person to cancel. I decided to continue with the booking reasoning that if it was a total scam I had paid on my credit card and so could make a S75 claim, despite the fact that I would prefer to avoid the aggravation of this.
When I advised Jackson of BAs comments on the baggage allowance I was told I was wrong as Jackson knew what he was selling. He told me that the basic economy fare I was being offered had less baggage allowance than the basic economy fare if I booked with BA direct. I was told that I could book hold baggage of £128 pp each way, even though BA indicate that they charge £70pp each way for one bag and even less if you book the ticket with baggage in the first place. I was told that BA would not allow me to buy extra baggage on line before travelled and it had to be booked through UKlookbestfares.com. This appears contrary to information on the BA website. To me this appeared to be a way of increasing the fare substantially so I decided to book the basic economy fare without extra baggage and wait and see what luggage allowance was stated on the ticket when it came through and try and buy more baggage on the BA website if I could.
I phoned the day after making payment as the ticketing email had not appeared to be told that I had been sent a confirmation form automatically which the airline required me to complete. A very strange request at this stage of the process. I advised UKlookbestfares.com that I had not received said form and was told by the person I was speaking to that they would go to their manager’s desk and send the email to me right away. The email would be with me within 30minutes. It wasn’t. So I telephoned again and was told that the ticket request had been sent to the airline (BA) and they were waiting on the airline to respond. I would hear back with 2-3 hours.
Ninety minutes later I received a call to say that UKlookbestfares.com could not honour the fare as BA had no availability at that price. Whilst I had cancelled my credit card during the process as I became uncomfortable with the information I was being given by UKlookbestfares.com. Fortunately I had chased UKloobestfares so hard that they had to admit that they were unable to honour the fare within 24 hours of me making the payment. They therefore agreed to void my payment. I have recently received a refund and so now feel able to write this review.
I suspect that the fare never existed at all. I think it was a teaser to get me “hooked in”; the longer they delayed in telling me that they could not honour the fare the easier it would be to offer me more expensive fares with this or other airlines; or perhaps they wished to sell me baggage at inflated prices; or perhaps they were hoping that I would get fed up and I would cancel the booking in which case they would charge me £200 for a fare that they were never going to be able to honour.
Have now booked with BA, it was slightly more expensive than the fare that didn't exist but not by much and I didn't spend about 5 hours on the phone trying to understand t&cs, baggage allowances etc.
Avoid at all costs and avoid the aggravation.
January 11, 2024
Unprompted review
Reply from Look Best Fare
Dear,
We sincerely apologize for the challenges and frustrations you encountered during your attempt to book with us. Your detailed account provides valuable insight into areas where we fell short, and we deeply regret any inconvenience caused.
Miscommunication and misinformation are unacceptable, and we appreciate your patience in seeking clarification throughout the process. It's disheartening to hear about your experience, and we want to assure you that your feedback is taken seriously.
We acknowledge the importance of transparency and clear communication, and we will be conducting a thorough review of our procedures to prevent similar issues in the future. Your concerns regarding the fare and baggage information will be addressed with urgency.
We genuinely apologize for any inconvenience caused, and we understand your decision to book directly with BA. We are grateful for your diligence and persistence in resolving the situation.
If there's anything more, we can do to rectify the situation or if you have further questions, please don't hesitate to contact us directly. Your experience is important to us, and we want to ensure that such issues are not repeated.
Once again, we apologize for the inconvenience, and we appreciate your time in sharing your feedback.
Best regards,
Team Look Best Fare
"Gratitude is the memory of the Heart"…
"Gratitude is the memory of the Heart" I think that sums up my experience with Jackson....who deserves not only a star but "the rising shining star" who really took me through it all from its conception to its execution..taking his time clarifying doubts etc., hats off to you my Brother....continue the good work - "keeping customers at the heart" makes all the difference...God Bless You.....
January 23, 2024
Unprompted review
Reply from Look Best Fare
Dear Anthony,
Your heartfelt words are deeply appreciated! We are thrilled to hear about your positive experience with Jackson, and we couldn't agree more that gratitude is the memory of the heart.
Jackson takes great pride in providing exceptional service, and your acknowledgment truly means the world to us. Your kind words motivate us to continue keeping our customers at the heart of what we do. We are grateful for your trust and the opportunity to assist you from conception to execution.
Thank you for taking the time to share your feedback and for recognizing Jackson's dedication. We will make sure to pass on your appreciation to him. If you ever have more questions or need assistance in the future, we are here for you.
Wishing you safe and wonderful journeys ahead.
Best regards,
Team Look Best Fare
Managers quickly contacted us and…
Managers quickly contacted us and answered all questions
January 22, 2024
Unprompted review
Reply from Look Best Fare
Dear Madlen,
Thank you for your positive feedback! We're delighted to hear that our managers were able to quickly address your concerns and answer all your questions. Customer satisfaction is our top priority, and we appreciate the opportunity to assist you.
If you have any more questions or if there's anything else we can help you with in the future, please don't hesitate to reach out. We value your business and look forward to serving you again.
Best regards,
Team Look Best Fare
I dealt with a guy called Oscar who…
I dealt with a guy called Oscar who filled me with confidence and reassurance
November 2, 2023
Unprompted review
Reply from Look Best Fare
Dear Richard,
Thank you for sharing your positive experience with Oscar! We're thrilled to hear that he filled you with confidence and reassurance. Providing excellent customer service is our priority, and it's wonderful to know that Oscar made a positive impact.
If you ever have more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your trust in our services and look forward to serving you in the future.
Best regards,
Team Look Best Fare
Very Polite and helpful.
January 18, 2024
Unprompted review
Reply from Look Best Fare
Dear Patel,
Thank you for your kind words! We're delighted to hear that you found our team very polite and helpful. Providing excellent customer service is our goal, and your feedback is greatly appreciated.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again.
Best regards,
Team Look Best Fare
Quick Response and well Reply
Great experience by response team they do good job for the customers
July 11, 2023
Unprompted review
Reply from Look Best Fare
Dear Rony,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our response team and that they provided a quick response with a well-crafted reply. Customer satisfaction is our priority, and we appreciate your recognition of our team's efforts.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to continuing to serve you.
Best regards,
Team Look Best Fare
The best itinerary was arranged for my…
The best itinerary was arranged for my trip to Bali. The advisor thought through the journey for best experience. I will certainly use their services again!
December 20, 2023
Unprompted review
Reply from Look Best Fare
Dear Tapps,
Thank you for your glowing review! We are thrilled to hear that we could provide you with the best itinerary for your trip to Bali and that our advisor meticulously planned the journey for the optimal experience. Your satisfaction is our utmost priority, and we are grateful for the opportunity to assist you.
We look forward to serving you again for your future travel plans. If there's anything specific you enjoyed or if you have any preferences for your next trip, feel free to share them with us. Safe travels, and we can't wait to welcome you back!
Best regards,
Team Look Best Fare
Jackson's a star
Though the ride wasn't plain sailing, what a star Jackson turned out to be. If ever anyone deserves a medal for finding the best fares, reassuring clients and going that extra mile, then Jackson wins the award hands down. His patience, calm manner, thoroughness and professionalism are second to none. I could not have coped with all the complications of these tickets to New Zealand, had Jackson not been there to sort it. A massive thank you.
December 29, 2023
Unprompted review
Reply from Look Best Fare
Dear Brenda,
Thank you for your incredibly kind words! We're thrilled to hear that Jackson went above and beyond to assist you in finding the best fares and navigating through the complexities of your tickets to New Zealand. Your appreciation for his patience, calm manner, thoroughness, and professionalism means the world to us.
Jackson truly is a star, and we are proud to have him on our team. If you ever have more travel plans or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to the opportunity to serve you again.
Safe travels, and a massive thank you from all of us!
Best regards,
Team Look Best Fare
Very bad experience for the initial 1…
Very bad experience for the initial 1 week. No clarity on ticket confirmation. Customer support associates were rude and started saying unreasonable things which even led me to think that it was a scam initially. A lot of room for being more professional. Although the tickets got sorted after a week when another associate dealt with it but were off different dates and airlines.
December 10, 2023
Unprompted review
Reply from Look Best Fare
Dear,
We are truly sorry to hear about the challenges you faced during your initial experience with our service. Your feedback is incredibly valuable, and we appreciate you taking the time to share your concerns.
We sincerely apologize for any confusion and frustration caused by the lack of clarity on ticket confirmation and the behavior of our customer support associates. This is not the level of service we aim to provide, and we understand that professionalism and clear communication are essential.
We have addressed your concerns internally and are working to improve our processes to prevent similar issues in the future. We are glad to hear that the situation was eventually resolved by another associate, but we recognize that the inconvenience caused by the different dates and airlines was not ideal.
We genuinely appreciate your patience and understanding as we work to address these issues and enhance our services.
Thank you for bringing this to our attention.
Sincerely,
Team Look Best Fare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.