PANDORA UK Reviews 171,104

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 19,508 reviews, reviewers had a great experience with this company. Customers are consistently happy with the quality of the products, often describing charms and other items as beautiful and well-made. The ordering process is frequently praised for being easy and straightforward, with many appreciating the quick dispatch and efficient delivery service. Reviewers also highlight the excellent service, noting helpful updates and timely arrivals, making the overall experience smooth and reliable. However, some customers were dissatisfied with the packaging, mentioning that items arrived without the expected gift bags or in cheap-looking boxes, which was particularly disappointing when intended as gifts. There were also instances where paid next-day delivery did not arrive on time, causing frustration for those needing items for specific dates. A few people also felt that some products, like charms or necklaces, were smaller or of lower quality than anticipated from their online appearance.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the craftsmanship, shine, and overall high... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and quick,... See more

Quality

People report positive experiences with quality, often praising the craftsmanship, shine, and overall feel of... See more

Service

Customers consistently note positive experiences with service, often highlighting quick dispatch, friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased the Buzz lightyear charm, lots of detail but a little small compared to the other Buzz lightyear charm I purchased when Toy Story 4 came out. I also have the Sheriff bracelet, which is b... See more

Rated 4 out of 5 stars

Item arrived on time, but very disappointed with packaging!! Just the box, no little Pandora bag. Will go into store next time where you receive the service you expect from Pandora.

Rated 4 out of 5 stars

The ordering was easy and delivery was quick and well packaged. I was very disappointed with the size of the earrings for the price and when ordering there was not anything to compare them to. Very di... See more

Rated 4 out of 5 stars

Easy internet ordering experience. The charm I ordered was available for click and collect however the cleaning kit was not so I was forced into paying delivery which was disappointing. However, havin... See more


Company details

  1. Jewelry Store

Written by the company

Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.


Contact info

4.2

Great

TrustScore 4 out of 5

171K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Easy to order

I never have any problems when using Pandora online i find what i want it is easy to order and pay for.
Delivery is very quick within 2 days which is great.

June 1, 2026
Rated 5 out of 5 stars

TOP BANANA!!!!!

I received the beautiful heart this morning, just exactly like the two others I have purchased. Absolutely stunning, so very pleased with all my purchases from Pandora, great wrapping, good communication, and worth every penny. TOP BANANA!!!!

June 1, 2026
Rated 1 out of 5 stars

I paid for next day delivery

I paid for next day delivery, ordered on Monday item not arriving until Friday! Now it won’t arrive in time for the birthday on Thursday when it should have arrived on Wednesday at the latest!

June 2, 2026
Rated 5 out of 5 stars

Everything went weI'm upset about not getting a birthday discount.ll with my order

Everything went well with my order. But one thing upset me. Why can't I use the birthday discount when there are other discounts available on the website? It would be possible to leave the birthday discount on non-discounted items or arrange free shipping. I was upset about this, especially since I had two gift certificates and made two separate orders and paid for two deliveries, so the total orders were more than £75.

June 2, 2026
Rated 5 out of 5 stars

Wonderful

Wonderful
All my new Pandora collection is absolutely stunning and I will be recommending it to everyone

June 2, 2026
Rated 5 out of 5 stars

Excellent on line shopping experiance

Ordered whilst 30% early access for members. Website easy to navigate and order. Free delivery, both pieces of jewelry received well packaged within three days. Great communication from ordering to delivery.

June 1, 2026
Rated 3 out of 5 stars

I was very disappointed with the…

I was very disappointed with the necklace as the beads were so tiny compared to the pictures when I ordered. Plus in my receipt it states I would get 38 points then further emails stated I get no points with this purchase. I don’t think I’ll be ordering online again.😢

June 1, 2026
Rated 5 out of 5 stars

Lovely

As described, on time and in the sale. Win, win!!
I’ve got this in rose gold too.

June 1, 2026

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