I purchased the Buzz lightyear charm, lots of detail but a little small compared to the other Buzz lightyear charm I purchased when Toy Story 4 came out. I also have the Sheriff bracelet, which is b... See more
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Review summary
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Item arrived on time, but very disappointed with packaging!! Just the box, no little Pandora bag. Will go into store next time where you receive the service you expect from Pandora.
The ordering was easy and delivery was quick and well packaged. I was very disappointed with the size of the earrings for the price and when ordering there was not anything to compare them to. Very di... See more
Easy internet ordering experience. The charm I ordered was available for click and collect however the cleaning kit was not so I was forced into paying delivery which was disappointing. However, havin... See more
Company details
Written by the company
Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.
Contact info
United Kingdom
- uk.pandora.net
4.2
Great
171K reviews
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Excellent service
June 1, 2026
Couple of problems
The order system didn’t work very well when it came to payment. My delivery didn’t arrive delivered somewhere else but with no photo don’t know where?
June 1, 2026
Disappointed on this purchase paid for…
Disappointed on this purchase paid for next day delivery but arrived day later white gift box was grubby looking the printed note was not straight on the paper and the engraving was to small to read
First time in years using Pandora that I feel it wasn’t worth the money and had to apologise for the gift I was giving I will not be ordering off line again
June 1, 2026
Great delivery!
May 15, 2026
was kept informed out order & delivery
was kept informed about order & delivery, excellent service.
May 31, 2026
Easy to order
Easy to order, delivered on time, perfect shopping experience.
Ordered an alphabet charm, thought it was plain but had a lovely surprise when it arrived as it has tiny hearts on it, very sweet as it's my Grandson's initial. Special charm for my 60th birthday.
May 31, 2026
Fabulous earrings
Fabulous earrings. Easy ordering and super quick delivery. Very pleased
May 31, 2026
The parcel was left beat up and in bad…
The parcel was left beat up and in bad shape at the door without a knock or a bell
June 1, 2026
Excellent delivery times and prices
June 1, 2026
Easy to get what I wanted!
June 1, 2026
Delivery let down
Items organised for next day delivery and they have not arrived, had notice from amazon to say they will be here tomorrow, disappointed it is not next day
June 1, 2026
On Saturday I ordered my items in store…
On Saturday I ordered my items in store for next day and now it’s Tuesday and it’s still not came
June 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the are kind and positive and will…
the are kind and positive and will brighten up you day
June 1, 2026
Reply from PANDORA UK
Hi there,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
My order came the very next morning!
My order came the very next morning!
Everything was perfect.
June 1, 2026
Reply from PANDORA UK
Hi Sharon,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
My daughter bought me the bow charm and…
My daughter bought me the bow charm and highland cow charm, can’t wait to receive them
June 1, 2026
Reply from PANDORA UK
Hi Julie,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Jewellery is perfect
Jewellery is perfect, shopping online amazing experience, no complaints at all.
June 1, 2026
Reply from PANDORA UK
Hi Elaine,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Excellent service 👍
May 31, 2026
Birthday present
It's so easy to purchase online with pandora, delivery is royal mail & usually only takes a few days. Even better get points added i forget about points when I go instore & staff don't generally ask you. Would definitely recommend.
June 1, 2026
Reply from PANDORA UK
Hi Stacey,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
The staff was very helpful and she…
The staff was very helpful and she found what I was looking for
June 1, 2026
Reply from PANDORA UK
Hi there,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Always good service and products
Always good service and products. Delivery is always within good time.
March 29, 2026
Reply from PANDORA UK
Hi Nae,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
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