I purchased the Buzz lightyear charm, lots of detail but a little small compared to the other Buzz lightyear charm I purchased when Toy Story 4 came out. I also have the Sheriff bracelet, which is b... See more
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Review summary
Created with AI, based on recent reviews
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Item arrived on time, but very disappointed with packaging!! Just the box, no little Pandora bag. Will go into store next time where you receive the service you expect from Pandora.
The ordering was easy and delivery was quick and well packaged. I was very disappointed with the size of the earrings for the price and when ordering there was not anything to compare them to. Very di... See more
Easy internet ordering experience. The charm I ordered was available for click and collect however the cleaning kit was not so I was forced into paying delivery which was disappointing. However, havin... See more
Company details
Written by the company
Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.
Contact info
United Kingdom
- uk.pandora.net
4.2
Great
171K reviews
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My daughter bought me the bow charm and…
My daughter bought me the bow charm and highland cow charm, can’t wait to receive them
June 1, 2026
Reply from PANDORA UK
Hi Julie,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Jewellery is perfect
Jewellery is perfect, shopping online amazing experience, no complaints at all.
June 1, 2026
Reply from PANDORA UK
Hi Elaine,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Excellent service 👍
May 31, 2026
Birthday present
It's so easy to purchase online with pandora, delivery is royal mail & usually only takes a few days. Even better get points added i forget about points when I go instore & staff don't generally ask you. Would definitely recommend.
June 1, 2026
Reply from PANDORA UK
Hi Stacey,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
The staff was very helpful and she…
The staff was very helpful and she found what I was looking for
June 1, 2026
Reply from PANDORA UK
Hi there,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Always good service and products
Always good service and products. Delivery is always within good time.
March 29, 2026
Reply from PANDORA UK
Hi Nae,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
How lovely the charm is and how quickly…
How lovely the charm is and how quickly it arrived in plenty of time for my daughters birthday☺️👍
June 1, 2026
Reply from PANDORA UK
Hi Rosie,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
The detail of your pictures on your…
The detail of your pictures on your website make it easy to browse and choose which charm you want.
June 1, 2026
Reply from PANDORA UK
Hi Dionne,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
high-quality products."
June 1, 2026
Reply from PANDORA UK
Hi Juliet,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Reply from PANDORA UK
Hi Tracey,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Pretty good experience
I've made a few high value purchases over the last year or so which I found was pretty easy to use their website but the 1 issue I found was when you added a product to your bag and all of a sudden it would inform you at the checkout that the product was no longer available even after it had notified you that there had been 9 remaining beforehand, so annoying. Other than that I can't fault the service or delivery service.
June 1, 2026
Amazing
Amazing , I ordered earrings and bracelets as a gift, and they arrived exactly as they were on the website.
November 29, 2025
Reply from PANDORA UK
Hi Rayna,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Wrong payment method used
I inputted the codes from 4 gift cards I have and at the checkout it removed them and put the whole balance on my debit card. Now I am left with £195 in gift cards and a huge £351 bill on my card that I did not expect. Poor website service.
June 1, 2026
Reply from PANDORA UK
Dear Shopper,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that there is an issue with your order and your gift cards, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service, for further assistance. You can find all the details here: http://spr.ly/62040B8YVar.
We apologise for any inconvenience this may have caused.
Best, Pandora
I like the charms which are gifts but…
I like the charms which are gifts but they’re small and very expensive for what they are
May 31, 2026
Very good service delivered on time and…
Very good service delivered on time and charm is lovely just a little disappointed that it did not come with a bag just a box
May 31, 2026
Love using the Pandora app and website…
Love using the Pandora app and website as lots of lovely jewellery available.
April 26, 2026
Reply from PANDORA UK
Hi Wendy,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Reply from PANDORA UK
Hi Jane,
Thank you so much for the beautiful 5-star review!
We always aim to provide a seamless experience, from our friendly customer service and top-notch quality to fast, careful delivery. Knowing that we hit the mark for you truly makes our day.
Your support means everything to our team, and we look forward to welcoming you back for your next shopping experience!
Best regards,
Pandora
Summer sale
Quick reactive app. Straight forward and easy ordering system. Fast delivery.
June 1, 2026
Quick simple and efficient process
Quick simple and efficient process, speedy response . Good customer service
May 31, 2026
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