Protect Your Bubble Reviews 22,641

Protect bubble don’t have any professional staff for handling the claims. They are just giving an excuses instead of the real solutions.
My phone was stolen, and I submitted a claim under theft/lost. However, I have noticed that my claim status shows that the device has been repaired and the claim is closed.
This is incorrect, as I have never sent my phone for repair. The device was stolen, not damaged .
And they are not answering any questions now .

My claim has been wrongly closed as ‘repaired’.
This is incorrect — my phone was stolen and I never sent any device for repair.

When and where was my device supposedly repaired?
Who authorised this repair?
What evidence do you have that I sent a device?

Please reopen my claim immediately .
If this issue is not resolved promptly, I will escalate the matter to the Financial Ombudsman Service.

Amazing company, had insurance for headphones I bought off Amazon, the manufacturers warranty expired a few weeks before they broke. Emailed PYB and within 2 days I had an Amazon voucher for the full amount in my account ! Couldn’t have been any easier. Thanks so much

Excellent service

It was quick, easy, simple and the prices are great

Had a brilliant experience getting phone insurance today thanks to Greg. He’s friendly, professional, and clearly enjoys his work. This was my second time speaking with him, and just like before, he handled everything perfectly. Thanks for the great service

Thank you,
Nathan Richardson

I had a very poor experience with Protect Your Bubble regarding my phone insurance claim.

I submitted a claim for a lost device and provided all required documents, including proof of purchase, proof of address, identification, and an official proof of usage letter from my network provider (Lebara). This document clearly included my IMEI number, device details, and first and last usage dates.

Lebara confirmed that this is a system-generated document and the only official proof of usage they can provide to any insurance company.

Despite this, my claim was rejected without a clear explanation of what requirement was not met. I made multiple attempts to contact customer support and asked to speak with the complaints team, but each time I was put on hold and told the team was busy. This has been happening repeatedly for over a week with no proper resolution.

I also clarified that my SIM plan expired on 18 March 2026, which is why there was no further usage after that date, and the device was lost on 20 March 2026. This is a normal situation, but it was not properly considered.

Based on my experience, I would strongly advise others to think carefully before taking insurance with this company.

Very quick and easy so straight forward to do no hassel

Excellent service

Best quote I had for insuring my laptop. Quick and easy to register.

Simple to use and easy to insure your item.
Used them before and gives you peace of mind.

Easy and quick website, excellent price with great customer service.

No issues with them very quick at sorting a replacement phone when it was stolen

I spoke with Sofia and she processed my claim very swiftly :) so happy to be registered with a quality insurer!

West off time and money. The close my insurance no rison

Very easy setting up process

Hi i want to recommend to everyone this company, i had lost my device when i come from work. Just contact them explaining the situation. After 7 days i get my device,

Cheaper than actually getting insurance off Samsung

Easy to apply
Many thanks