RS UK & Ireland  Reviews 3,223

I ordered a part online to collect from your Heathrow branch on Tuesday evening. I received a confirmation of order and expected to be able to collect them from Thursday. I actually arrived to collect them on Friday morning with the intention of then heading straight to the job I had in Henley. The part wasn't there, the staff member wasn't able to tell me why it wasn't, except that my payment had apparently been refused, neither of the customer terminals were switched on (at around 10.30) for me to be able to look for alternatives, and when the bumbling staff eventually fired them up they took an age to confirm that none of the possible alternatives were in stock at Heathrow...oh, and the postcode for the branch take you to a terraced house about half a mile away. The staff seemed to know about the postcode problem and said it had been a problem for 8 years, but that it was the fault of the post office; strange that Costco next door don't seem to have the same problem.
Anyway, I found out that you Watford Branch had 3 of the items I needed in stock, so I had no choice but to drive there, buy the part, and then drive to Henley. The guy at Watford was very helpful and seemed to be familiar with the payment issue whereas your confirmation of order is produced before the payment is approved through a banking app. My own bank had confirmed authorisation for the payment at the time, but your man said that sometimes there seemed to be a timing issue and payment would ne receive the confirmation on your system. Considering the amount of business that RS process online, it seems to me that such a basis issue should have been resolved by now, as should the correct directions for your Heathrow branch. I rarely have a problem with your products and support, but some of your processes seem to be lumbering, rigid and somewhat out of date. It took me some effort, time and resource to overcome an issue that your company created.

Fantastic service, next day delivery by 10.30 am ordered 4.30 night before,

Good selection, they let you know whats in stock and fast delivery 👍

Appalling lack of service. Online webform is a joke. Cocked my order up leading to additional costs for my business and delays for my client. In shop operatives are useless and refuse point blank to help you.

Very wide range of product to chose from

My selection of glue-lined heatshrink tubing turned up in good time. A bit over-packaged, but better that than damaged in transit.

I am struggling to receive orders, DHL are letting RS down as delivery agent.

Excellent service

waiting over 3 weeks for a product we were told would be with us the following week.

Called up, spoke to a few people all who were really helpful with my query. Then ended up speaking to a very lovely agent called Abbie who sorted out my order for me as well as emailing me after to confirm everything.
Very good service!

Great quality product . Extreme quick delivery . Great price !!

Ease of ordering fast and efficient delivery

My order was dispatched the same day. Very well packaged. Same prices as the popular chinese ecommerce site that starts with 'a', once bulk order discount was applied.

Fast delivery and accurate, stock available as required

Very helpful and nothing was too.much trouble

Very good range of items with good availability and decent prices. Unfortunately, the delivery aspect is the biggest let down, with many very poor experiences lately. The customer service isn't great, whilst the responses are often very quick, they do not actually answer the query or help.

Really good supplier, the website is clear with stock levels and single to quantity pricing. Delivery is prompt. What’s not to like?

The parts were available and delivery as expected on time. What more could a person ask for.