Russell Hobbs Reviews 

I had a problem with my newly delivered Russell Hobbs bread maker. Cristi of their customer service department responded to my telephone call in a very friendly, helpful and efficient manner. Problem solved!

So understanding and quick with a response and obviosly have faith in their excellent products

I purchased a Russell Hobbs small radiator in October 2024, which stopped working after just a few months of normal use (very limited, as I mainly rely on central heating). I reported the issue in October 2025, well within the 2-year warranty period; however, it took months to receive a response, and I had to chase them myself after initially being told they would get back to me. Instead of offering a repair or replacement, I was told that I would only receive a 50% refund. I find this disappointing, as a radiator should reasonably last much longer than a few months. While I understand that partial refunds can sometimes be offered, this does not feel proportionate given the short lifespan of the product and the fact it failed so early.
The returns process was also a bit of a hassle. I was asked to provide photos and videos of the fault, which was quite frustrating (especially as I was later required to return the item anyway!!). On top of that, their system would not accept files over 15MB, so I had to repeatedly reduce the video size just to be able to submit it. Then, a collection was arranged, but I had to find a suitable box myself to package the radiator.....
Overall, the product quality and after sales support have not met expectations. I would have expected a more customer focused resolution, and defnitely I won't be purchasing from Russell Hobbs again given the lack of accountability when a product becomes faulty.

Fast and clear communication. Resolved what I needed.

The support given to me was exceptional and the agent Alina dealt and resolved my issue so professionally and to top up the whole process from raising my issue to solving it was so easy and the communication was so good. Well done Russell Hobbs

Steam iron less than 18 months old… not steaming !!! was asked to send a couple of pictures, video and proof of purchase … within 15 minutes of sending received an email stating that I would receive a new iron within the next 5 days. Fantastic service ..thank you

I had to contact Russell Hobbs about the failure of release spring on my kettle lid. All resolved with just 4 emails and a couple of photos. A replacement kettle arrived within days. Cant fault customer services. well done.

For me personally, It was Irinel from Customer Service who dealt promptly and courteously to my issue and was able to reach best possible outcome for me on this occasion.
I really liked Russell Hobbs products and their reliability, even though reliability failed on this occasion their nurtured extended warranty along with excellent customer service made this scenario way lot more easier than I thought of.
I am more incline to make further purchase and most importantly register for their warranty which was very handy.

The item, a kettle, was in it's third year of warranty when it failed due to a faulty switch. Eduard B at Russell Hobbs responded quickly and, after checking a few details with us, confirmed that it was no longer serviceable. A replacement was sent, and the whole issue resolved in just a few days.

I contacted Russell Hobbs Customer Services by email to report a fault with my kettle, which was only 8 months old. I received an immediate automated reply, letting me know my email had been received. Later the same day I got an email apologising for the fault and requesting further information.
After sending the additional information I received another email telling me that they would issue me with a replacement kettle, which arrived just a couple of days later.
I cannot fault their Customer Services team and I would happily buy from Russell Hobbs again, knowing how efficient they are. The best customer service I've come across in ages! Thank you.

I got swift response and resolution, the customer care team also picked phone calls quickly

Great costomer service sort my case quickly waiting to receive replacement product

Brilliant customer service quick and efficient thank you

After reporting an issue with my product, I received an excellent response and support.
Withing 4 working days, I had received the replacement unit.
I already have a few Russell Hobbs electronics. After this experience, I'm definitely sticking with them.

Recently had an issue with a kettle purchased March 25, customer service very quick to respond, with a 2 tear warranty on the product, a replacement has been arranged. Process was made easy to follow with quick responses

When I reported a problem with my kettle the customer service team were extremely efficient and responsive. They resolved the issue within one working day.

We recently had to reach out to Russell Hobbs Customer Support after our much loved Air Fryer developed a fault. Their response to our warranty claim was extremely prompt and a replacement unit was provided. A huge 'Thank You!' to Alexandru R. for your excellent support. You only find out about a company's support when you call on them for help and Russell Hobbs have been first class. Highly recommended.

I have had 3 faulty toasters within a period of 2 1/2 years!
My first Russell Hobbs 2 slot toaster was purchased from Tesco store on 16 november 2023, after 13 months something burnt inside the toaster, and fused the system
I phoned Russell Hobbs and was told to dispose of appliance properly and was sent a replacement. This was a repeat, it burnt out after 10 months.
They sent a 3rd replacement, a different model and this one lasted nearly 4 months. ( getting progressively worse)
I got in touch once again
and they said they would send a package with free delivery so I could send the old one back for inspection. After 3 weeks nothing....
I contacted them today once again, and they asked for original receipt (which I no longer can find) I did register the 3rd one which shows the warranty is until 08.10.28
They now offered 30% off a new one which I initially considered, but my husband has lost every confidence in Russell Hobbs and doesn't want another faulty product in a few months.
We will purchase another brand, which hopefully will be better quality and more reliable. Russell Hobbs used to stand for quality products, and good service, such a shame.
(written by my wife, who had contact with customer service)