Russell Hobbs Reviews 

Really happy with the service I received. I had issues with my kettle and toaster within warranty period, but everything was handled quickly and professionally from start to finish.
Paul from the Russell Hobbs team was very efficient and responsive throughout, making the whole process smooth and stress-free. He kept things moving and ensured everything was resolved properly.
I’m very satisfied with the final outcome and the level of customer service provided. Highly recommended and would definitely use again.

With a problem developing with the iron I purchased, last February, I reached out to Russell Hobbs. The customer services team responded very promptly requesting some further information. Having provided the necessary information I was informed that a replacement would be provided. As a result, within five days of contacting Russell Hobbs I received the replacement iron. Can’t fault the customer services team.

Aurora was pleasant and helpful and sorted the problem immediately. A wonderful advert for customer service

Never buy anything from this company as they do not have a good customer service relationship/representative.. I bought a brand new freezer from them and it stopped working after 1 month and they are trying to push the blame of the faulty product on me.. they won’t replace or fix

I bought a kettle the Brontë last month and this has broken already- after general use the bottom has cracked. I reached out to customer services and they refused to replace this. I have lots of Russell Hobbs appliances and never had issues, along with their current toaster. This is so disappointing as a loyal customer. I will unfortunately not be buying more products from you- shame on your greed.

Iron broke , top plate cracked.after 18 months. In extended warranty period. Amazon order confirmation not sufficient as proof of purchase. Shame was a decent company customer service non existent. Lots of conversations starting "we can't " none starting "we can" what's the point of registering for extended warranty. Asked so many questions. I expected them to ask for a copy of my birth certificate. Item was replaced.

When I contacted Russell Hobbs, I honestly didn’t expect much. Sadly, customer service from many companies these days can feel impersonal and unhelpful. However, Russell Hobbs proved me completely wrong.

From start to finish, their customer service was excellent - friendly, professional, responsive, and genuinely helpful throughout. It was refreshing to deal with a company that clearly takes pride in both its products and the people who buy them.

Problems can happen with any product, but what really matters is how a company responds when they do. In my experience, Russell Hobbs handled everything brilliantly, and I came away feeling valued as a customer.

A genuinely positive experience, and one that deserves recognition.

I had a problem with my kettle contacted customer services and after sending a few details and photos I was told a new kettle was being sent out this all happened the same day! Great communication !

I registered an iron with Russell Hobbs some time ago to receive the extended warranty. I am now trying to make a warranty claim through their website, but I keep encountering technical issues. The site rejects my JPEG image uploads, saying the file format is not acceptable, even though they are standard JPEG files.

When I tried submitting the claim on my phone instead, I received repeated errors saying my postcode was in the wrong format.

It feels as though I am being prevented from making a legitimate warranty claim. To make matters worse, every time I call customer service, I receive an automated message saying they are closed and to call back the next day.

Overall, the process has been extremely frustrating, time-consuming, and unnecessarily difficult. Customers should not have to struggle this much just to make a valid warranty claim..

The Remington hair clipper I purchased developed a fault. I contacted the support team, who asked for proof of purchase and a model number, which I supplied. They replied within 2/3 days, informing me that a replacement hair clipper would be sent to me. I received it within 4 days. I was very impressed with their excellent service and employee, Alexandru R. Regards. John

I had a problem with a Kettle, and having contacted Russel Hobbs, my query was dealt with efficiently and to my satisfaction. I was kept informed throughout the process and I am honestly very impressed as to how the whole issue was handled. The company is a very reliable one to deal with in my opinion, offering excellent after sales service.

Ace customer service
Replaced faulty item quickly and with no quibble
Extended warranty great

Excellent customer service replacement received next day

Excellent service with good communication. Thanks

Outstanding customer service. The website wasn't totally straightforward to log the warranty claim but once it was done the response was excellent. A reply next morning asking for more information, another response within 24 hours confirming they would replace the item, and it arrived less than 48 hours from then. Couldn't be better.

The customer service was really good in sorting out our warranty claim.

I bought the Russell Hobbs Steam Generator Iron 24420 from Argos 10 months ago, but it developed an issue and stopped working. It was still under the 1-year warranty, so I submitted a claim via the Russell Hobbs website, including my proof of purchase and product details. The next day, I received a reference number from Alina. I gave this reference number to Argos and got a replacement straight away. The customer service was excellent, and I do not regret buying most of my kitchen appliances from Russell Hobbs—they truly honour their warranty commitments.

Excellent customer service, efficient and effective. Thank you

Had a wee fault with kettle and contacted RH re the warranty and Corina was really helpful and has organised a replacement for me - so pleased 😁

I bought an electric kettle last April 2025. Yesterday it decided to be temperamental about working. I had registered it so went on line and reported the problem. The response from customer support was immediate, friendly and helpful. I was guided through all the things I needed to support my claim, photos, video, receipts etc. Late afternoon today I was told that my kettle was not repairable and a new one was being sent out. 24hr service!!! Wow! I would not hesitate to buy other Russel Hobbs goods or to recommend to friends and family. Also it was a really lovely kettle.