Soundcore Reviews 556

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value for money across a range of products, including headphones, earbuds, and speakers. Many consumers highlight the impressive sound quality, robust build, and long-lasting battery life of these items. People also appreciate the competitive pricing, often finding the products to be a bargain. However, some customers also noted issues with delivery, with a few instances of items not arriving or being delayed. A small number of reviewers experienced product malfunctions, such as earbuds stopping working or developing static sounds. Additionally, some users found certain products uncomfortable or lacking in features like microphone support or effective noise cancellation in specific scenarios.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and features. Many praise the long battery... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent sound quality,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products offer... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight that products offer great sound... See more

Based on these reviews

Rated 5 out of 5 stars

The qi20 headphones are very well made. They seem to be excellent quality. They hold a charge for longer than any other headphones I have (except perhaps a pair of Soundcore liberty 4 earbuds) I have... See more

Rated 5 out of 5 stars

Life changing!!! I’ve been using the soundcore A30 active ANC earbuds -bought for a 3 week holiday with my husband. I was dreading sharing a hotel room with my snoring partner. I’ve had a solid 7 hou... See more

Rated 5 out of 5 stars

The Soundcore Motion Boom is a brilliant mid size boom box. Great sound, huge battery that lasts for ever it seems. It connects REALLY easily and can remember at least 2 devices, in fact I think it ca... See more

Rated 5 out of 5 stars

I often come direct to Soundcore for purchases, as the prices are so good. It's also reassuring to know you are getting genuine products with full company back up. Soundcore products are brilliant va... See more


Company details

  1. Electronics Company

Written by the company

Sounds Good, Live Good. We believe good sound should be part of all our lives and that soundcore's headphones and true wireless earbuds can help you create "Sounds Good" moments. We are introducing a new logo to reflect our inclusive, inspiring, and ever-evolving spirit. You'll start seeing our new logo everywhere, however if you spot our old logo on older products and their packaging, don't worry, it's just part of the transition to our new, upgraded look!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

556 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Slowest Refund Process Ever

I cancelled my order and delivery was refused, so they said they' d issue a refund. Then a few days later I had to confirm I still wanted a refund, then a few days after that confirm my email address, now they're wishing me the best of luck and telling me its still being processed. If their products are anything like their refund process I would acoid them.

December 10, 2025
Unprompted review
Soundcore logo

Reply from Soundcore

We sincerely apologize for the frustration and inconvenience you’ve experienced. We have escalated your case to our finance team and will prioritize your refund to ensure it is processed as quickly as possible. Thank you for your patience and understanding.

Rated 1 out of 5 stars

I had high hopes for these headphones

I had high hopes for these headphones, but unfortunately they did not deliver on the sound quality or the noise cancelling.
I think the biggest issue is the bud itself that goes in the ear is very short and it barely sits just inside my ear. So it doesn’t matter how much you push it in it just sits on the edge of the ear, I tried all the different size rubbers for it but none of them made a difference.
So for me at least you get a lot of external noise and the noise cancelling wasn’t very good.

December 3, 2025
Soundcore logo

Reply from Soundcore

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@soundcore.com, and we’ll ensure your case is promptly addressed.

Rated 5 out of 5 stars

come direct to Soundcore quality and value

I often come direct to Soundcore for purchases, as the prices are so good. It's also reassuring to know you are getting genuine products with full company back up.
Soundcore products are brilliant value, with quality sound and solid build. I have many items for use outside when working and they are excellent.

November 26, 2025
Rated 5 out of 5 stars

Great earphones

I ordered my earphones a was able to get quite a good deal on them. They arrived promptly, and although the box was damaged, there was no internal damage. My p20i earphones work amazingly and almost never run out of charge. However, they are not the best for playing music, and they do not have much range.

November 23, 2025
Rated 5 out of 5 stars

Brilliant set of ear buds

Brilliant set of ear buds, best ones I have bought the quality of superb, I use mine for sleeping and they are so comfortable on the ear when sleeping. Noise cancelling is excellent and the app is great.

December 1, 2025
Rated 1 out of 5 stars

Fed up with poor battery and poor sound…

Fed up with poor battery and poor sound quality in one ear bud

July 24, 2025
Soundcore logo

Reply from Soundcore

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@soundcore.com, and we’ll ensure your case is promptly addressed.

Rated 1 out of 5 stars

The speaker was not delivered

The speaker was not delivered. Till now I have no sign of where is it, however the courier has flagged it as delivered. Totally unreliable!

November 27, 2025
Soundcore logo

Reply from Soundcore

We’re very sorry to hear about this issue. We have escalated your case to our management team and will treat it with the highest priority to ensure it is resolved as quickly as possible. Thank you for your patience—we will update you shortly.

Rated 5 out of 5 stars

Soundcore P40i earbuds

Needed an upgrade on my old earbuds and I decided to go for the soundcore P40i, at around 40£ (discounted price).
The earbuds are amazing, the sound quality is great, and so is the noise cancelling option and the authomatic wind noise reduction. Fit well in my ears, and there are a lot of sounds customisation in the app. Battery life is impressive too (I haven't recharged the case yet since I started using them, about 10 days ago, but so far I have only used them about an hour a day or so, mainly while commuting to work.

I contacted the customer service via email cause I had no updates 6 days after the purchase, and the customer service sorted everything in no time (Nancy was very very helpful and friendly, but I suspect that's a fake name so not sure she will receive the well deserved praise from this review).

November 20, 2025

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